English 
A
Rating: 5 out of 5
Nickel
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
V
Rating: 5 out of 5
5 stars for price, product quality and service. Always happy to return!
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A
Rating: 1 out of 5
I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you haven't been able to reach us: our teams are available by telephone from Monday to Friday, from 10am to 1pm and from 2pm to 6pm. You can also send us an e-mail at [email protected]. If you still can't find the solution you're looking for, don't hesitate to call us back. We wish you an excellent day. 1001hobbies customer service
V
Rating: 5 out of 5
Products came relatively quickly and were well packed.
C
Rating: 5 out of 5
Everything was perfect.
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G
Rating: 1 out of 5
Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything
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Response from 1001hobbies
Hello, thank you for your message. We are sorry about the situation. Right now our team is limited to providing after-sales service in Dutch via phone, but we should have no problem communicating via email. I see that your order cannot be tracked, which unfortunately means that delivery may take a month. If you still haven't received the product to date, please send us an email at [email protected] and we will find a solution. Thank you and have a great day.
A
Rating: 3 out of 5
Equipment not up to scratch
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G
Rating: 5 out of 5
Large selection. Interesting prices. Prompt and correct delivery.
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A
Rating: 5 out of 5
Simple site, not too complicated
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G
Rating: 4 out of 5
Fine handling of the last order
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A
Rating: 5 out of 5
Ras
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A
Rating: 5 out of 5
order received in perfect condition and on time . A company to be recommended for its reliability. SIMON
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Response from 1001hobbies
Hello and thank you for your message! I see that you've included your first name in your comment and it's best not to mention it so that it can appear. Feel free to delete it! Thank you very much and see you soon at 1001Hobbies!
G
Rating: 5 out of 5
Excellent and fun kit !
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A
Rating: 5 out of 5
Fast and efficient. Unbeatable prices.
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V
Rating: 4 out of 5
Good selection of items and quality. Only the shipping information and delivery date could be a bit better written out, but the support helped me out a lot.
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A
Rating: 1 out of 5
Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.
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Response from 1001hobbies
Hello, thank you for your important message. We are terribly sorry about this situation. I see that the deadline was missed. As compensation, may I offer you a 10 euro voucher with code COMSAV10 on your next order as an apology. Have a nice day!
A
Rating: 5 out of 5
Very good seller, item corresponds to the description, fast and efficient shipping.
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C
Rating: 3 out of 5
The products very well, but after making the purchase online they indicated that one of the products was not available and therefore took 3 weeks to deliver the order, If they had told me before the purchase, I would have cancelled it since it was for a birthday gift that arrived quite late...You have to be more Honest.
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V
Rating: 5 out of 5
Speed and convenient easy hassle free love this place wished I found it sooner!!! A***
A
Rating: 4 out of 5
No negative comments. Good overall, except for the occasional search.
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C
Rating: 1 out of 5
I received half of the products
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Response from 1001hobbies
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day
A
Rating: 5 out of 5
Ras.
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G
Rating: 5 out of 5
excellent
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V
Rating: 4 out of 5
The customer service was a bit confusing, at first they said the model was not available, but it would be available in blue, then nothing for a while and suddenly I get the model I initially ordered although I had ordered the blue replacement model, but unfortunately with a small damage, was not serious but annoying.
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G
Rating: 3 out of 5
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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V
Rating: 5 out of 5
Item was well-packed and quickly shipped. I have consistently had outstanding service from 1001 Hobbies!
V
Rating: 5 out of 5
excellent service...would recommend
A
Rating: 5 out of 5
The delivery was fast and the item in good condition.
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G
Rating: 2 out of 5
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
A
Rating: 4 out of 5
Navigation and site ok; product matching description; package well assembled and protected. Final delivery not accurate with long lead time.
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A
Rating: 5 out of 5
Trustworthy site. Will I soon have the second bottle of iron pigments? Looking forward to a restocking. Sincerely
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C
Rating: 5 out of 5
Great. Arrived on time and well packaged.
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V
Rating: 2 out of 5
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
V
Rating: 5 out of 5
Item was received quickly, well packed and in good condition.
V
Rating: 5 out of 5
Absolutely excellent service and selection. Will use them again without hesitation. Highly recommended!
A
Rating: 5 out of 5
Model received on time despite my absence on Saturday. Perfect condition. I'm just waiting for the paints to start assembling ... Thank you once again for the free transport. SIMON
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A
Rating: 5 out of 5
Super store, fast delivery, good reference
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A
Rating: 5 out of 5
Super. We recommend it.
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A
Rating: 5 out of 5
Easy navigation, secure ordering and payment, fast delivery, very professional service.
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A
Rating: 3 out of 5
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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