Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
5 25,4k 63% 4 6 442 16% 3 2 770 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 26/05/2023
Fast processing, speedy dispatch. Nothing to complain about :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2023
Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
Top service from site to delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/05/2023
Fast service. Kept me informed as to the progress of my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2023
1st time I order from you. Everything is fine.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/04/2023
Quite a good selection, delivery fairly promptly according to stock/procurement.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/04/2023
Great seller good prices fast shipping
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/05/2023
Fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2023
Very good fast delivery
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 06/04/2023
Correct service! Delivery takes slightly longer than other websites, but products are often more exclusive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2023
Always so fast and serious, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
R.A.S site très sérieux.bon rapport qualité prix livraison rapide.bon service client.Recommznde
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2023
Good, quality articles!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2023
The shipment was very fast and arrived well packaged and protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2023
Improved navigation. Question-answering could be improved: often no answer to a question if it does not correspond to a criterion. Correct customer service. Satisfaction with previous and current orders.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2023
Fast service, emails along the way, will use again.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2023
super merci commande rapide
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2023
Fresh products in exaggerated worldwide relays
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2023
Good products. Fast delivery service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/05/2023
Navigation of the site was easy!
Delivery time good given from France to Wales
Well packed to keep undamaged
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/04/2023
easy to find, easy to purchase. Product is first class. long time shipping, but quality, and price worth the wait.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2023
Product arrived undamaged and in great shape and ready to be used.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2023
nothing to complain about.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/05/2023
Well done
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/05/2023
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2023
satisfied with my order and the various telephone contacts ,
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2023
Items ordered came through in reasonable timeframe, even with trans-Atlantic shipping. Costs, including shipping were reasonable, and material availability was good.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2023
Pleasantly surprised by component availability, price & variety, but very impressed with very quick delivery.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2023
Satisfied with the service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2023
The site has a huge range of products. Depending on what you buy, it can take several weeks to receive your order. But the email follow-up is well done. Sometimes prices are higher than elsewhere.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/05/2023
Well packed, but delivery very long was indicated 3-5 days but became 10 days! So for me do not order there again.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/04/2023
Large selection of rare kits. Very clear!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 20/05/2023
Friendly and helpful sellers. Fast and safe shipping, super satisfied. Thank you very much
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 27/04/2023
Super
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 20/05/2023
Good prices, promotions and product availability
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/05/2023
Very well stocked of any type of model you want to order. The ordering process went well and the package tracking is very well managed.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/05/2023
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. I see that the situation has been less than optimal, but I would like to draw your attention to several points: - the fact that we do not use cellophane is a conscious choice to avoid adding unnecessary plastic to the environment. In 95% of cases, the cardboard we use is more than enough to adequately protect the boxes. However, we will forward the information to our warehouse, but please remember that you can send us photos to verify the condition of the boxes upon arrival to [email protected] if this is an issue. - I can confirm that the package was prepared on 05/23/2023 at 07:08:51, well before our store opened. Unfortunately, it is not possible to cancel an order once this status has been set, and I am very sorry for this. In any case, I understand your dissatisfaction. I wish you a good day.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/04/2023
Great service, fast and good packaging, my thanks.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/02/2023
A bit of a wait but great customer service communications. Harry Potter Delores Umbridge wand arrived expertly packed and in impeccable condition.
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