Customer reviews of 1001hobbies

4,2 /5

Based on 40 702 published reviews

5 25,7k 63% 4 6 464 16% 3 2 786 7% 2 1 741 4% 1 4 033 10%

Summary of reviews

1001hobbies delivers quickly and reliably, with many reviews noting fast shipping and on-time or timely delivery across a wide range of orders. Customers repeatedly mention items arriving in good condition and well packaged, and several highlight accurate descriptions and the ability to find hard-to-get items in stock. The store’s customer service and responsiveness are reflected in quick answers to product questions and smooth transactions, with buyers expressing satisfaction and willingness to shop again. Broad product selection and detailed kit or item quality are commonly praised, along with careful packaging and efficient order fulfillment.

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Acheteur Vérifié

Published on 14/03/2023 à 15h42 following a purchase from 27/02/2023

Delivery correct and on time. Thanks again.

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Acquirente Verificato

Published on 14/03/2023 à 12h36 following a purchase from 27/02/2023

Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.

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Response from 1001hobbies Published on 15/03/2023

Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day

Acheteur Vérifié

Published on 14/03/2023 à 09h57 following a purchase from 01/03/2023

Very serious

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Comprador Verificado

Published on 13/03/2023 à 19h58 following a purchase from 02/02/2023

Very good products and fast and good delivery

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Comprador Verificado

Published on 13/03/2023 à 19h32 following a purchase from 08/02/2023

Corrective to the order reception section!!!!! I had to complain, because it had not been shipped!!!! The product is fine, as offered!!!!

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Verified Buyer

Published on 13/03/2023 à 19h26 following a purchase from 02/03/2023

Not clear on website what language the product is in.

Response from 1001hobbies Published on 15/03/2023

Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.

Acquirente Verificato

Published on 13/03/2023 à 19h07 following a purchase from 01/03/2023

Excellent quality and service, fast shipping and well packed

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Acheteur Vérifié

Published on 13/03/2023 à 18h53 following a purchase from 07/12/2022

Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.

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Response from 1001hobbies Published on 15/03/2023

Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.

Verifizierter Käufer

Published on 13/03/2023 à 18h48 following a purchase from 03/03/2023

fast and reliable !

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Acquirente Verificato

Published on 13/03/2023 à 18h42 following a purchase from 22/02/2023

All very positive, perfect delivery and early. Appropriate price.

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Acheteur Vérifié

Published on 13/03/2023 à 17h17 following a purchase from 01/02/2023

User-friendly site and responsive team!

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Acheteur Vérifié

Published on 13/03/2023 à 15h04 following a purchase from 31/01/2023

Very good communication.

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Acheteur Vérifié

Published on 13/03/2023 à 13h41 following a purchase from 04/03/2023

Perfect transaction

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Comprador Verificado

Published on 13/03/2023 à 13h14 following a purchase from 08/02/2023

It took a little while for delivery, but it was correct.

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Acheteur Vérifié

Published on 13/03/2023 à 11h31 following a purchase from 07/02/2023

A responsive and available team, very friendly which spoils nothing.

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Acheteur Vérifié

Published on 13/03/2023 à 09h25 following a purchase from 15/02/2023

Perfectly perfect!

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Comprador Verificado

Published on 13/03/2023 à 08h38 following a purchase from 23/01/2023

Everything was perfect.

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Verifizierter Käufer

Published on 13/03/2023 à 08h35 following a purchase from 04/03/2023

everything went smoothly and quickly - very good!

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Verified Buyer

Published on 12/03/2023 à 23h08 following a purchase from 24/02/2023

The letter-openerwas everything I expected and in great condition after arrival. It’s an excellent sword replica and it works great. It’s also nice just to hold and look at.

Acheteur Vérifié

Published on 12/03/2023 à 22h50 following a purchase from 04/02/2023

Very well packaged, just don't stick the labels on the color reference. Satisfied

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Acheteur Vérifié

Published on 12/03/2023 à 22h47 following a purchase from 04/02/2023

My order was sent in two shipments and I still haven't received the second package to date.

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Response from 1001hobbies Published on 15/03/2023

Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.

Geverifieerde Koper

Published on 12/03/2023 à 22h28 following a purchase from 04/03/2023

Took 7 days to arrive and 1 of the 2 items should have arrived with my original €100+ order but "wasn't available" even though it was. And because 1001Hobbies doesn't give refunds but vouchers to use in their store I had to order it again (or waste my €23 voucher) plus pay an extra €7,50 in shipping just to get the 2 item(s) they should have sent me the first time.
Tip to those wanting to order from this store: Only order things that are "immediately available" because the "1-2 weeks depot" is not correct. Check my other review for more info.

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Acheteur Vérifié

Published on 12/03/2023 à 19h37 following a purchase from 07/03/2023

Fast order processing

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Acquirente Verificato

Published on 12/03/2023 à 18h21 following a purchase from 19/02/2023

All ok

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Acheteur Vérifié

Published on 12/03/2023 à 18h05 following a purchase from 04/03/2023

Very easy to use site, fast and impeccable delivery. Nothing to report. Go for it!

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Acheteur Vérifié

Published on 12/03/2023 à 17h06 following a purchase from 25/02/2023

Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium

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Acheteur Vérifié

Published on 12/03/2023 à 16h21 following a purchase from 09/02/2023

Give more details on Tamyia products at the spray paint can level.

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Acheteur Vérifié

Published on 12/03/2023 à 15h32 following a purchase from 11/02/2023

Fast delivery and item conforms

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Acheteur Vérifié

Published on 12/03/2023 à 12h34 following a purchase from 07/03/2023

Serious Fast delivery!

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Acquirente Verificato

Published on 12/03/2023 à 12h11 following a purchase from 26/02/2023

All good. Delivery time a little long

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Christian M.

Published on 12/03/2023 à 10h52 following a purchase from 26/01/2023

After some confusion, everything is in order and I was well advised and served by a competent person.

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Acheteur Vérifié

Published on 12/03/2023 à 10h11 following a purchase from 05/02/2023

Fast delivery with parcel tracking. Wide choice of models.

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Verified Buyer

Published on 12/03/2023 à 04h49 following a purchase from 10/02/2023

very good servise

Verified Buyer

Published on 12/03/2023 à 03h50 following a purchase from 16/02/2023

Good transaction, especially since item was sent from overseas.

Verified Buyer

Published on 12/03/2023 à 02h10 following a purchase from 27/01/2023

I am in the US - this place looked a little shady at first, but I couldn't find the part anywhere else, let alone at this price.
I took a chance -- the online reviews seemed good.
I am very happy to say 1001 Hobbies is legit and came through for me. I will be happy to order form them again

Verified Buyer

Published on 11/03/2023 à 21h48 following a purchase from 06/03/2023

The products I received were of high quality and I received them in a timely manner.

Acheteur Vérifié

Published on 11/03/2023 à 16h43 following a purchase from 03/03/2023

Professional, fast and efficient.

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Acheteur Vérifié

Published on 11/03/2023 à 16h39 following a purchase from 19/12/2022

Good products and a satisfactory telephone service, but delivery times are far too long...too bad.

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Verifizierter Käufer

Published on 11/03/2023 à 16h01 following a purchase from 10/02/2023

The search function could be improved somewhat.

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Acheteur Vérifié

Published on 11/03/2023 à 15h44 following a purchase from 14/02/2023

Satisfied

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