Customer reviews of 1001hobbies

Delivery time too long!

Comprehensive range, fast, reliable delivery

Very satisfactory purchasing experience. Good communication at every stage, thank you.

I put 3 stars because shipping costs are high otherwise good site

Hello, the airflow valve is a bit expensive, but it allowed me to build myself a nice little installation with a PS259 gunze, which I would have bought on your site if I had found it .

Always well served

Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.

Betyder good.

Was great to do business with!

It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.

Nice company to do business with . Very easy to use web site . Orders sent out quickly and they give you proper tracking . Fast delivery

I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.

Meets my expectations

They were perfect

I haven't received the right product and I haven't had any answer for 10 days.

In some cases, their products are overpriced.

The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.

Fast shipping, good goods

Incorrect stock status. Long delivery times

This is a good company with good people working hard to keep customers happy

Perfect in every way. Just the browser and filters need to be reworked on the site.

Good choice of items and good customer service.

Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully

It has a wide assortment of models and equipment, the costs are acceptable and there are occasionally vast bargains. The 'only drawback is the delivery time for a modeler like me, but I can say that it is one of the most serious and well-stocked. Thank you

Fast delivery, very satisfied

Ordered in-stock items and shipped immediately, but received free express shipping following my complaint and saved for Christmas. Impeccable customer service. Thank you 1001hobbies!

I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.

Ultra sympa ::) cool

Good quality and the delivery time was also ok, gladly again

Great site!

Everything is perfect: site, very very fast delivery and perfect packaging. I would recommend other products.

my order never arrived

Everything was on my order, on time. Your service was excellent.

I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros

Easy to navigate and found just what I was looking for!

I never received the item I ordered weeks before Christmas.

I have to say navigation on the web site is user friendly and good communication.

easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment

Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE

easy to work with, package came in excellent condition