Customer reviews of 1001hobbies

Stock item ready for immediate shipment took 1.5 weeks. Packaging of the model was torn and taped. From the manufacturer it comes normally shrink-wrapped.

Order placed. Delivery within 3 days. All good.

Game on mega promotion, I was very happy

Fast shipping and everything correct, seller 100% recommendable.

Everything went fine

Nothing to complain about.

Nice service

Great service.Couldn't ask for more.
Highly recommended.

nothing to say

Fast delivery, information about the tracking number was given to me over the phone by a very friendly, attentive and efficient interlocutor. Thank you for your service.

Hello, 1 article blocked the order (more than 1 month) because not available. Their e-mail doesn't work. On the other hand, very good customer service on the phone, the problem was solved in 5 minutes. Serious site, compliant order.

Too expensive

The communication was great and a few weeks later the order arrived, with the occasional email apologizing for the wait. But all in all I am very satisfied!

Very good products

Long delivery times before information. Stop promising a supply available in 2 days.

received a little late... but otherwise compliant

Easy navigation, My car came in sooner than expected overall no complaints

Six days from the order to send the order, total 18 days to receive. two items one of them wrong and the solution they give is that the customer send the wrong item and then they will send the correct one, this is how they treat customers. Never again with them.

No problems very happy with the service

Slow delivery

I'm still waiting for my order, originally it was for Christmas when I ordered, there was one copy left when I validated my order everything was good and a few days later I'm told that there is a stock shortage ?????? I'm offered a credit note, but as it is certain that I will never recommend this site I refuse it.

perfect, with one small remark: for Tamiya paint pots, the product precaution label hides the paint references.

Extremely disappointed. Ordered ten days before Christmas, I paid the full price to have the guarantee of receiving my package in time .... but Chronopost decided to return the package to sender for no reason!
So I called 1001hobbies, who offered to return the parcel to me as soon as they received it... I finally received my parcel, more than 3 weeks late, but above all with the model without the starter kit initially requested.
There was no commercial gesture, and I had to ask again and again to be reimbursed at least the difference in price between the model initially ordered and the one finally received!

The wait was long, longer than declared when ordering, but the order did arrive.

as ordered

Nothing more to say.

Package delivered on time. Price for a top force Evo defies all competition!

Complete, easy-to-use site with a good description and follow-up.

Good product, fast shipping, thank you again and again.

delay too long despite product marked in stock on the site

I placed an order on 12/5 for a Christmas gift. Having received no status updates, I called the following week and left a voice mail. Having still received no response, I emailed on 12/22 and finally heard on 12/23 that my order was awaiting delivery, but instead I was going to be reimbursed (no other option was offered). I was in fact reimbursed on 1/16, but that was obviously of no use to me in purchasing the Christmas gift and I wound up having to find another hobby shop.

This is my first time with this retailer and I'm very impressed.Tgere was constant contact throughout re the status of my order,and it arrived quickly and in perfect condition.

They sent me an incomplete product, manufacturer's problem not 1001 Hobbies, and they exchanged the product without problems. As a negative, the communication was a bit slow, understandable for the period in which the order occurred.

Product purchased OK. Shipping to be reverified, purchase made near Christmas.....

order placed on 04/11/21 with three items in stock after a week an email informs me that the product is in reorder so not in stock as indicated after a month without news I ask by mail where my order is answer product will not be restocked I am offered either a refund or a credit or take another product with a small discount which I do by looking that it is in stock product with a small discount, which I did, checking that it was in stock, I was told by e-mail that the order would be dispatched on December 23 at the beginning of January and with no news, I sent another e-mail to find out the answer: we're waiting for the supplier to deliver the product, so it wasn't in stock, and I was told that the order would be dispatched on January 17, on january 12 an e-mail from collisimo informs me that my parcel will be delivered on january 14 but not an e-mail from 1001 hobbies so two months to obtain an order no information for the customer and the products are not in stock as indicated and much more expensive than the competitors this is not serious as an indication it was my first order on this site but also the last Patrick

Prompt delivery

My order was not honoured and I had to ask for a refund several times.

Fast delivery, good track data

Different product as advertised. Not the old die cut kit which I wanted. The newer laser cut kit was send.

As I never received the order and they couldn't give me any tracking information, I'm stuck with the loss because I can't make an inquiry without this information. Very poor service!