Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 717 published reviews
5 25,7k 63% 4 6 467 16% 3 2 786 7% 2 1 741 4% 1 4 039 10%

Summary of reviews

1001hobbies delivers quickly and reliably, with many reviews noting fast shipping and on-time or timely delivery across a wide range of orders. Customers repeatedly mention items arriving in good condition and well packaged, and several highlight accurate descriptions and the ability to find hard-to-get items in stock. The store’s customer service and responsiveness are reflected in quick answers to product questions and smooth transactions, with buyers expressing satisfaction and willingness to shop again. Broad product selection and detailed kit or item quality are commonly praised, along with careful packaging and efficient order fulfillment.

All reviews

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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/12/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2021
Good buy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
I had to cancel the order for 2 models and I still haven't been reimbursed!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
very good site, easy to order and fast delivery.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/12/2021
Perfect, nice customer service, highly recommended, gladly again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Order received very quickly. Very good sales service on a defective part. I recommend 1001hobies
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/12/2021
The company service worked well, delivery was complete but unfortunately delayed several times. It is unacceptable that the parcel was simply left on the street in front of the house without any notice, making it accessible to third parties. Several deliveries have already been lost in this way. The delivery service is beneath contempt and therefore in the bottom drawer. Something like this makes me think very critically about my customer relationship in future and possibly not order anything else.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Easy ordering and fast, perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2021
Fast, accurate delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2021
Order received quickly, well packaged, very good service. I recommend!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2021
As I didn't receive the order before Christmas, I can't give it a good mark.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2021
for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2021
Very good service, nothing to say except congratulations to the team.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/12/2021
Translations of article names should be improved
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
My order was damaged
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 27/11/2021
User-friendly website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
.....
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/11/2021
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/12/2021
Fast service.Found what I was looking for.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 29/11/2021
Very usable and user-friendly site. Fast payment and delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2021
sorry, but absolutely useless!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/12/2021
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/12/2021
Great service and super quick!!!! Thank you!!!.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/12/2021
Not as i believefd description
But i will keep just disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2021
Easy product access and ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good site but more expensive than most others
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/12/2021
delivered quickly, as described, top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Good but no precise delivery date
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 27/12/2021
All went well.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/12/2021
Clearly quickly found what I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Delivery too late but good quality products
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/12/2021
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/12/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Order processing time to be improved.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 11/12/2021
Order was delivered more than a week late. Delivery times are not correct at all.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/12/2021
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/12/2021
Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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