Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/10/2021 à 11h04 following a purchase from 27/09/2021

Quality products and attentive customer service.

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Acquirente Verificato

Rating: 5 out of 5

Published on 06/10/2021 à 10h02 following a purchase from 04/09/2021

Excellent

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Acquirente Verificato

Rating: 5 out of 5

Published on 06/10/2021 à 10h01 following a purchase from 04/09/2021

Great service, speed and professionalism

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/10/2021 à 09h28 following a purchase from 16/09/2021

Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders

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Response from 1001hobbies Published on 11/10/2021

Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/10/2021 à 09h22 following a purchase from 30/09/2021

Fast and accurate delivery.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 06/10/2021 à 07h54 following a purchase from 28/09/2021

Satisfied with delivery and product

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/10/2021 à 06h20 following a purchase from 28/09/2021

Compliant products, fast shipping, no worries

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Acheteur Vérifié

Rating: 5 out of 5

Published on 06/10/2021 à 06h20 following a purchase from 28/09/2021

Product conforms, fast shipping, no worries

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2021 à 20h01 following a purchase from 29/09/2021

Hello I am happy and a little disappointed with my order received in kit to assemble oneself good I recognize that the product is of very good invoice after the assembly to be made

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/10/2021 à 18h58 following a purchase from 30/09/2021

order received quickly and serious follow-up

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Verified Buyer

Rating: 5 out of 5

Published on 05/10/2021 à 18h15 following a purchase from 02/09/2021

Order arrived on time. Package was perfect. Wonderful place for hard to find items. I highly recommend 1001 hobbies.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 05/10/2021 à 17h46 following a purchase from 26/09/2021

lots of choices on the site, but it was important to me that the one thing I was looking for that was not available anywhere else was available here. So I ordered it and got it delivered quickly!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/10/2021 à 16h54 following a purchase from 27/09/2021

Very well detailed site and fast delivery, even very fast. What happiness.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/10/2021 à 16h51 following a purchase from 20/09/2021

Perfect, compliant product, delivered very quickly and well protected.

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Verified Buyer

Rating: 5 out of 5

Published on 05/10/2021 à 15h53 following a purchase from 27/09/2021

Good service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/10/2021 à 15h26 following a purchase from 26/09/2021

Always beautiful models

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/10/2021 à 15h18 following a purchase from 20/09/2021

Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS

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Comprador Verificado

Rating: 5 out of 5

Published on 05/10/2021 à 15h05 following a purchase from 28/09/2021

Everything correct and fast shipping

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Acquirente Verificato

Rating: 4 out of 5

Published on 05/10/2021 à 14h51 following a purchase from 28/09/2021

In the case of my last order I would say that I got it fairly quickly. About the navigation I find it not very easymaybe I am wrong in using it. Certainly there is a large assortment.

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Verified Buyer

Rating: 5 out of 5

Published on 05/10/2021 à 13h27 following a purchase from 14/09/2021

Excellent service no issues top job.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2021 à 12h36 following a purchase from 02/09/2021

Everything is perfect as usual

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/10/2021 à 12h23 following a purchase from 20/09/2021

Package very well packed and delivered on time. It was perfect.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 05/10/2021 à 12h18 following a purchase from 11/09/2021

All very good.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 05/10/2021 à 12h14 following a purchase from 15/09/2021

Good price and item arrived as advertised.

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Acquirente Verificato

Rating: 4 out of 5

Published on 05/10/2021 à 12h11 following a purchase from 15/09/2021

great phone support, great delivery with perfect packaging, just a little long delivery.I will definitely order again.

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Comprador Verificado

Rating: 5 out of 5

Published on 05/10/2021 à 07h18 following a purchase from 10/09/2021

Everything went smoothly.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2021 à 05h49 following a purchase from 16/09/2021

OK DELIVERY BUT VERY DISAPPOINTED BY THE CONTENT OF THE BOX WITH NO POSSIBILITY TO IMPROVE IT

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Verified Buyer

Rating: 5 out of 5

Published on 05/10/2021 à 04h29 following a purchase from 02/09/2021

Everything delivered as promised.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/10/2021 à 20h56 following a purchase from 07/09/2021

Smooth and easy

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/10/2021 à 20h04 following a purchase from 15/09/2021

Second order at 1001 hobbies and no regrets. Fast delivery.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/10/2021 à 17h10 following a purchase from 29/09/2021

Excellent site, serious, model received with a short delivery time, impeccably packaged. I'm waiting for my second parcel.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/10/2021 à 16h58 following a purchase from 19/09/2021

The items I chose are of good quality, although I was a little disappointed with one of the pieces, as I thought it was a medium size, but it turned out to be a small one. Still, I'm very happy with my purchase.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 04/10/2021 à 15h35 following a purchase from 24/09/2021

An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again

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Response from 1001hobbies Published on 05/10/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/10/2021 à 14h53 following a purchase from 27/09/2021

Quality items Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/10/2021 à 14h47 following a purchase from 29/09/2021

Very easy

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Verified Buyer

Rating: 5 out of 5

Published on 04/10/2021 à 14h46 following a purchase from 20/09/2021

Good selection, prompt delivery, well packaged, excellent product

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/10/2021 à 14h35 following a purchase from 27/09/2021

Quality product, as described.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/10/2021 à 14h29 following a purchase from 20/09/2021

Very satisfied, good continuation.

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Comprador Verificado

Rating: 4 out of 5

Published on 04/10/2021 à 12h39 following a purchase from 27/09/2021

The payment method is complicated. At least the first time

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Geverifieerde Koper

Rating: 2 out of 5

Published on 04/10/2021 à 12h39 following a purchase from 25/08/2021

Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.

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Response from 1001hobbies Published on 05/10/2021

Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.