Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

All reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
The model is small and a little expensive, but you know that when you buy it. Shipping and handling are fast and the follow-up meticulous.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
parcel received complete
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
very good. Product corresponds to my expectations, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2021
good transaction and correct delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Perfect nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
Fast delivery, very well protected box... I'm waiting to have all the tools to start assembly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2021
perfect as usual
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Conformity of the products ordered, speed of shipment despite the health situation. Excellent value for money. I recommend 1001 Hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Long, very long delivery times, plus customs charges.
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Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
Everything is great. The only thing that can be said for it is the site navigation. For example, if you type bending machine, you won't find anything. You have to type in Mantua, one of the brands that offers them, to find any.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
easy to navigate on the site fast delivery of the order with solid packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
Very fast and efficient delivery and always takes care of very good packaging.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/08/2021
All excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Perfect customer service
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 18/08/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
efficient, no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
Clear site navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2021
good site for scale models
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/08/2021
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
The order was received very quickly. And, everything is ok.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
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Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/08/2021
Great selection, competitive prices, speedy processing of orders and helpful updates of orders while in transit. Will definitely order from them again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Serious company, top follow-up and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2021
Seriousness is a quality you have.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2021
Fast and careful shipping, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
On-time delivery in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
Excellent seller, nothing to say, everything taken care of
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
Excellent service. Neat packaging, fast delivery. No complaints
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Fast, hassle-free
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
Quality team and fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
perfect !!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2021
Delivery on time, parcel well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Product conforms to seller's description
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/08/2021
Easy and intuitive navigation . Very fast processing and shipping item ( essential for an impatient modeler like me 🤣 ) Very knowledgeable and professional seller, highly recommended . Thank you
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/08/2021
Site is very comprehensive, good information. The shopping cart took some searching, needs to be more clearly displayed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
Smooth site navigation, good tracking of shipped parcels, reasonable delivery times
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2021
Had everything I wanted and delivered on time.
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