Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 720 published reviews
5 25,7k 63% 4 6 467 16% 3 2 787 7% 2 1 741 4% 1 4 039 10%

Summary of reviews

1001hobbies delivers quickly and reliably, with many reviews noting fast shipping and on-time or timely delivery across a wide range of orders. Customers repeatedly mention items arriving in good condition and well packaged, and several highlight accurate descriptions and the ability to find hard-to-get items in stock. The store’s customer service and responsiveness are reflected in quick answers to product questions and smooth transactions, with buyers expressing satisfaction and willingness to shop again. Broad product selection and detailed kit or item quality are commonly praised, along with careful packaging and efficient order fulfillment.

All reviews

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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/08/2021
First time ordering and I'll definitely will be ordering again in the future!!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/09/2021
Very mixed in this review. Ordered 4 items:
Positive: Eduard prices great others fair
Negative: part number error/description for ICM 72072. It’s I-16 type 18 and not 28 which is ICM 72073. Sorry didn’t receive described item. All 4 packages damaged with Italeri models box actually torn. Open and models themselves are okay. Received message after complaint and basically can return at shipping rate greater than cost of model.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
I recommend really serious and fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2021
I was a little disappointed with the quality of the models. The parts are smaller than I expected and some don't fit together well. 2 out of 3 paints were dry. I had to add a little water to try and make them usable, but it wasn't very good. I think it's expensive for what it is.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 20/09/2021
Everything perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/09/2021
Although I did not realize that 1001 Hobbies was located out of the United States, the service I received was equal to or superior to other hobby companies I have dealt with in the past. Keep up the good work.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Excellent transaction with a clear attention to detail of the follow-up of transport speed of dispatch perfect communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Right on schedule
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 14/09/2021
Promised waiting time good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
The site is very comprehensive, with lots of references.
Easy navigation.
Only drawback: delivery times are a little long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2021
Molto valido
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
delivery O.K.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2021
good performance
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2021
very good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
Item corresponds perfectly to the description, only downside, the delivery time longer than expected (no stock despite the indication "in stock" on the site) but I still recommend for the good communication.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/09/2021
Excellent and quietly delivered quickly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/09/2021
Great Service & Tracking Updates
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/09/2021
I haven't received anything despite them saying delivered
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2021
Terrible delivery times
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Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Quality website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2021
fast delivery and carefully protected parcel! very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2021
excellent, fast service very good quality models
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/08/2021
Clear and well detailed site, fast and accurate shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
Received earlier than expected. Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
Very good order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
ORDER WENT VERY WELL. I'M WAITING FOR THE NEW CHINTOYS. SO SOON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
no worries about the product but the delay was too long for a product in stock having paid more for the fastest transport. ( tnt ) the gift arrived after the birthday ...
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/09/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
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Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast delivery. Good selection.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2021
As expected, reliable and fast. Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
I've had no news for two weeks and I've had a piece that isn't from !!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2021
mondial relay not very competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2021
Serious and rigorous. Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Delighted with the service!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
It was fine. I only ordered a few paints, and they arrived relatively quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Very good advice from very responsive customer service
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