Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
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Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
Ordering was easy Ordering was easy, thankfully not everything was in French. Tracking was a little hit and miss. I got a notice of delivery due on 2/24/21 a couple of days later it was changed to 2/22/21 and I was thrilled. package finally arrived on 3/1/21. I was starting to worry but everything was in the box and well packed for the long trip. Would certainly use them again.
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Response from 1001hobbies
Dear Tim, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Good sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
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Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/03/2021
Great service a guarantee
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/03/2021
Great customer service and very nice contact. A clear recommendation!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
Is a grate store interesting things the service is excellent and the shipping fast good store five stars
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
Pretty good service how ever when you send out a shipping notice tell the customer what is being shipped.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 01/03/2021
They are long delivery time... otherwise everything in the rules
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
Good online service and prompt delivery. No complaints! The Website presentation could be improved by making the navigation better waymarked and clearer. The scene is rather crowded and working out the key 'buttons' that make one's searches work are not as easy to identify as they might be. The constant need to go back to reinstate filters between looking for items and loading up the sales basket might be worth looking at. Once the selection had been made, the service worked as it should very well. Thank you.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2021
As of today, I have still not received the order I paid for. I'm starting to get really angry.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/03/2021
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/03/2021
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
You shipped the items very fast and… You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.
Response from 1001hobbies
Dear James, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2021
Is a grate store Is a grate store, interesting things, the service is excellent and the shipping fast, good store, five stars
Response from 1001hobbies
Dear Andres, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Is a grate store Is a grate store, interesting things, the service is excellent and the shipping fast, good store, five stars
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Response from 1001hobbies
Dear Andres, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
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Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 01/03/2021
Neat fast handling good product and no complaining
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Everything is perfect: - Clear, up-to-date website - Constant contact - Fast delivery with careful packaging Mer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Very good product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Product received unusable a request for replacement of product still in court after more than a week I have received no
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Good service. All of the items well packaged and delivered quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
Long delivery time...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
I paid the supplement to have delivery by Colissimo. I was supposed to be delivered on Saturday 27 my order was for a birthdayI was not delivered and I received a message from Colissimo which said that they could not delivertherefore conditions not respected and I can not even contact thembecause their site does not work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Choice OK but delivery a little slow.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2021
I paid for a fast delivery It arrived almost one month later.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Order managed with professionalism in the midst of a health crisis. Total traceability of
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
All's well not
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
All is well... However.........nobody's perfect....... A small monetary effort for loyalty would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Fast delivery. But as all too often, the label on the paint hides the references. Otherwise nothing to say. Saluta
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
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Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
You shipped the items very fast and... You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.
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Response from 1001hobbies
Dear James, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/03/2021
Excellent and quality
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/02/2021
Everything well and on time
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