Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 282 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
good product but very long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Pot paints are not listed because of a sticker that hides the name a good half-hour to remove them carefully to find the match....dom
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Fast and careful I recommend my husband and super happy I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Package arrived on time and in excellent condition. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Products more expensive than elsewhere and not always well referenced. But the company's responsiveness is impressive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Fast delivery. However, one part in the box was broken or misshaped by R
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
Stale parcel at reception Potential loss of parts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
I easily found the paints I needed. Delivery was fast and I received the items on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
I know the brand of paints. The only small problem is that delivery is a little slow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Simply perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
RAS Product conforms
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
I ordered a model on 16th November 2020 and �74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you nor my money returned so I phoned you on the number you advertise which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say despite trying to contact you I haven�t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Perfect Order processed quickly Products conform
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2021
The delivery time is not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Good service. Just a small error in the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Fast delivery as described, would recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Still not received. More than 10 days now
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Hello I'm delighted. Well made model, I love the technique used by Métal Earth, the remarkable precision of the cutting and the final result afterwards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven't heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
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Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/02/2021
The product I ordered was delivered in the wrong language After emailing and calling customer service several times, a week later I am still waiting for a solution It is possible, of course, that one may still be forthcoming hence this review is subject to some reservations
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/02/2021
nice kit and received at home on time
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 20/02/2021
Excellent assortment fast and correct delivery with good tracking info
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
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Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/02/2021
Item conformed to description however I was hugely disappointed with customer service. Facing a manifestation of bugs of their servers and a new order issued I received the item well over 2 weeks after the order without receiving news regarding the status of the same despite several emails sent to ask for clarification. To top it off beyond bad service a price doubled compared to other ecommerce sites.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Good quality product. Arrived defective but the site responded very quickly and made the neces
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
No worries as usual Thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2021
Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Product conforms. Fast delivery, good communication and follow-up. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Fast Quality. on time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Very good product
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 19/02/2021
very fast delivery thanks
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 19/02/2021
unfortunately damaged could be repaired by gluing so that it is not noticeable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 19/02/2021
They promise to deliver between 5 and 7 working days and I have been waiting for more than 1 month for the requested products. Support responds with standard answers and no apologies..really pessimp service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies