Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/02/2021
has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
Response from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
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Response from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/02/2021
Ordered roughly ��50 of paints in December. It���s now February, and they still haven���t arrived. I will not be attempting to buy any paints fro
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/02/2021
has a lot of products unbearably unintuitive however. Searched for something and it doesn't show up instead the results are rammed with random crap nothing to do with what I seached for when later I'm browsing and the thing I was looking for is there huge pain in the ass trying to find anything in particular on this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Without the customs problems due to the recent Brexit no delivery delays would be induced! Concerning the products on offer: It's possible to find what you're looking for with a little searching. Very agr telephone contact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
A problem with credit notes quickly solved by telephone. Order delivered within
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Well packaged and well received. I recommend this s
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
good delivery times and reliable parcel protection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
This company is very serious. Always satisfied with the products and deliveries
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
I took the chronopost delivery method, and the driver didn't even come to my house, dropping off my parcel at a relay point one or two days late.... more than 20 euros for the service all the same! On the other hand, as far as the products delivered are concerned, there's nothing to complain about: good packaging, no bumps etc. It's only the delivery that's a problem. It's only for the delivery that I
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
tres bien bien resues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Too bad the plexiglass box on Traction 143 is a bit cracked. But it doesn't matter, as the car fits into a larger display case for a Resistan fact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
nothing to say correc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Excellent package, well made, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
A very good circuit
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
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Response from 1001hobbies
Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/02/2021
Since November 25, 2020 I placed an order worth 7689 euros and after many emails asking me basically for understanding and patience, I have had to consider the order cancelled on January 11, 2021. They even reply to my mail saying that I will have the amount refunded in 14 working days at the most. However, they could not make it so easy. Today is February 6, 2021 (19 working days later). I write another email and they don't even answer. In short, they have kept 7689 EUROS without processing or refunding the amount 4 MONTHS ago and they have HURT them and they ask me for understanding and patience. Well, I can not understand and I have no more patience. As you can understand, after 4 MONTHS I have run out of patience. You are
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/02/2021
Order placed on 26012021 transfer accepted and cashed package shipped not yet arrived and we are at 06022021. Impossible to have contact with seller secretary in unclear French language. I was planning to buy other models even expensive ones but I will carefully avoid doing so by giving you bad publicity I will go to the consumer association trying to get my rights.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/02/2021
Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks I even had to demand my money back. I did get my model eventually but absolutely dreadful shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
as satisfied as ever with the layouts and speed of order dispatch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Package arrived safely and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Quick order processing and well-packaged shipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Wide selection and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Fast delivery of products matching the order for a reasonable price. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
PERFECT NOTHING TO SAY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
compliant product delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Fast and perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Bonsoir Very satisfied with 1001 maquettes cité très bien fait beaucoup de ch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
It's not easy to quickly go back to a previous choice, which makes navigating the site laborious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Fast and as ordered. Good package
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
I haven't received the order yet, maybe tomorrow.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. I ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.
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Response from 1001hobbies
Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
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Response from 1001hobbies
Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/02/2021
Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/02/2021
Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is maar het loont zich zeker om elders te zoeken.
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