Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Response from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
Quick Quick, efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
Response from 1001hobbies
Ken, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
I am satisfied and would order again. I have seen some less than complimentary reviews of this company. Yes, they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks, but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time, the price was right, and I am quite satisfied.
Response from 1001hobbies
Dear David, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
1001 Hobbies was awesome 1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Response from 1001hobbies
Dear CODY, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
5 days to prepare a parcel is much too long and I missed my gift for an 8 year old boy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
ok don't force us to write more than 10 characters or I won't reply
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
I am very happy to have received my order so quickly. Thank you very much to ALL YOUR TEAM and see you soon for other purchases.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Large selection Correct price Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
Order placed on July 10, received on July 28. However, the product was in stock. The order remained in process for nearly 15 days, except for the debiting of the invoice, which was immediate and not carried out on the day of dispatch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
in spite of the covid which caused delays the cd packages arrived and thank you for your efforts to satisfy me m
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Decals of very good quality but high price 172th Many references not in stock but delivery ok.I recommend c
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Delivery very fast thank you good quality of supply thank you beauco
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
All is Ok satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
It would have been perfect if the parcel had not been delivered to the wrong ad
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/08/2020
1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/08/2020
received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 dayssite does not seem to have proper complaints section so so far very disappointed with this companyitem ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2020
wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Translated reviews
Response from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Quick Quick, efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
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Response from 1001hobbies
Ken, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
I am satisfied and would order again. I have seen some less than complimentary reviews of this company. Yes, they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks, but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time, the price was right, and I am quite satisfied.
Translated reviews
Response from 1001hobbies
Dear David, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
1001 Hobbies was awesome 1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Translated reviews
Response from 1001hobbies
Dear CODY, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 03/08/2020
It does take a long time for delivery
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 03/08/2020
Good service
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/08/2020
Highly recommend for on line shoppers… Highly recommend for on line shoppers specially for international buyers. Very reliable and fast shipping. Package arrived safe and complete. Will buy again. Thanks
Response from 1001hobbies
Mr Jueco We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/08/2020
My first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 03/08/2020
I usually work with 1001 hobbies acquiring aeronautical scale models because of their reliability in purchasing, fast delivery and good customer service.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 03/08/2020
Very fast shipping affordable price for a product not easy to find
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/08/2020
Highly recommend for on line shoppers specially for international buyers. Very reliable and fast shipping. Package arrived safe and complete. Will buy again. Thanks
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/08/2020
My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
Very good service delivered on time, even during this difficult period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
Super no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
Very good quality acrylic paint, very precise brush and, above all, products not made in PR.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
Parcel delivered on time and as a bonus an e-mail informing me that colissimo was reinforcing the parcel. Perfect delivery, contents intact... Tres pr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
Model received in 15 days despite covid! A very good address to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
I had protested against an item said to be "delivered in 7 to 15 days", thinking that this item, which was not in stock, would never arrive before an eternity (it is unavailable in many other catalogs) and I see that it has been dispatched.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
The title says it all
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/08/2020
Very quick delivery. Good model. Haven't built yet Reasonably priced and postage costs okay.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/08/2020
Good choice of kits and paints. Delivery was a bit slower than expected because of Coronavirus but still acceptable.
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