/5
★★★★☆
based on 37459 reviews published
★★★★☆
based on 37459 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
2
/5
★★☆☆☆
Still haven't received package Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your comment. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
5
/5
★★★★★
Item purchased was just as shown… Item purchased was just as shown online, arrived on time.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Dear Mr Burkett, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
4
/5
★★★★☆
Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
Verified Buyer
purchased on 28/12/2020
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst if not the worst courier companies in the world - China is better!!
Verified Buyer
purchased on 28/12/2020
1
/5
★☆☆☆☆
I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas I inquired as to the status of the order. I got ""Thank you for your patience"" but no other information except my order is in process. It was obviously not coming in by Christmas so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were again Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France I would not have ordered it. And I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Verified Buyer
purchased on 28/12/2020
5
/5
★★★★★
Item purchased was just as shown online arrived on time.
Verified Buyer
purchased on 28/12/2020
4
/5
★★★★☆
I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Verified Buyer
purchased on 28/12/2020
4
/5
★★★★☆
The delivered product was ok as described. The timing was not very fast but it is still related to the delivery time during the Christmas period this year (2020). So no problem at all. I don't give 5 stars because I had paid an extra 25€ to have a Gift Package with Message. However, not found the message inside the package and also the box was wrapped very roughly. Which forced me to redo the package from scratch.
Acquirente Verificato
purchased on 28/12/2020
Translated review
5
/5
★★★★★
Item as per description shipment on time seller recommended
Acquirente Verificato
purchased on 28/12/2020
Translated review
1
/5
★☆☆☆☆
I placed an order for a Christmas gift that the site gave me was available with delivery by December 21. The day after payment came an email notifying me that the package was ready for shipment. After 7 days from the purchase i.e. when the product was supposed to be almost on the delivery date I was sent an email informing me that a supplier did not have a piece available to complete my order (nb: I ordered a mug the product is either in stock or it is not) and that they could not tell me when they would be able to ship my purchase. I called the customer number in imbufalance where the line would strangely drop after exactly 2 minutes of waiting. After several attempts and a threatening email, I managed to speak with a French operator who told me that the order would be delivered on the 22nd. In the meantime, they replied to the email without giving me any indication of supposed delivery time but simply asking if I wanted to cancel the order. Since by phone I was guaranteed a package for the 22nd I did not cancel. To date still no package has arrived and I am being asked for an evaluation. Very serious mistake! Here's to never again!
Acquirente Verificato
purchased on 28/12/2020
Translated review
5
/5
★★★★★
Rather than making an assessment ......Vi remind you that to date I have not yet received fulfillment of order 237574 placed a month ago that was needed for Christmas ????
Acquirente Verificato
purchased on 28/12/2020
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5
/5
★★★★★
Super service
Verifizierter Käufer
purchased on 28/12/2020
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5
/5
★★★★★
Fine no comment
Geverifieerde Koper
purchased on 28/12/2020
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2
/5
★★☆☆☆
Far too long delivery time It said 5 days and we had to wait a month Christmas gift was just in time The article was available if you do not have the article and can not ensure that it can be sent on time then you better not put it on your site
Geverifieerde Koper
purchased on 28/12/2020
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5
/5
★★★★★
Great service Fast delivery
Geverifieerde Koper
purchased on 28/12/2020
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4
/5
★★★★☆
Great assortment still slightly more expensive than other online stores but excellent quality of the material offered.
Acquirente Verificato
purchased on 28/12/2020
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4
/5
★★★★☆
Excellent value for money
Comprador Verificado
purchased on 28/12/2020
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4
/5
★★★★☆
A slight delay in delivery due to the website address format not being compatible with chronopost's address format.
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Very fast delivery compliant product excellent value for money
Acheteur Vérifié
purchased on 28/12/2020
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3
/5
★★★☆☆
I only put 3 stars because I placed an order on December 10 all the models in stock I received my order after Christmas so I paid shipping costs to receive quickly but the preparation was so long that we g
Acheteur Vérifié
purchased on 27/12/2020
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2
/5
★★☆☆☆
Supposedly, it was to be delivered on December 24 if ordered before the 17th, so the package was indicated as being ready on the 23rd, 6 days later, and I haven't heard anything since. In short, I placed 1 order with 1001 hobbies and this will probably be the last.
Acheteur Vérifié
purchased on 27/12/2020
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4
/5
★★★★☆
A little long to receive the order
Acheteur Vérifié
purchased on 27/12/2020
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2
/5
★★☆☆☆
I made 2 orders and both times the deliveries were long.
Acheteur Vérifié
purchased on 27/12/2020
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4
/5
★★★★☆
Delivery time still very long (ordered and paid on 0612 received on 2412 products in stock) fortunately the choice is very wide.
Acheteur Vérifié
purchased on 27/12/2020
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5
/5
★★★★★
No problem for my order of paintings. everything well packed and received on time. In these troubled times with covid ..all normal things become almost bizarre!!! Thanks again to the whole team. Bonne année 2021 ...bonne chance aussi . J.
Acheteur Vérifié
purchased on 27/12/2020
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4
/5
★★★★☆
No worries. Satisfied
Acheteur Vérifié
purchased on 27/12/2020
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2
/5
★★☆☆☆
My parcel arrived crushed
Acheteur Vérifié
purchased on 27/12/2020
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