Customer reviews of 1001hobbies

Ordered on October 10th and still haven't received anything. If I don't receive anything by Monday, I'll have to cancel my order. Otherwise, the customer service team responds quickly and is very attentive. The delivery service leaves something to be desired.

Order handled very well. As for the model, I had a problem with the decals used to decorate the planes, which were a bit tricky to use... perhaps the model wasn't adapted to my son's age (11), but there was no age indication for this one (patroui

Rapide sérieux en les remercian

Good choice, respect of sales commitments. INTERNET site with BUG => impossible to benefit from free delivery (although the amount of my order allowed it) to a relai colis (10€ for my po

Very good service. Very good service.

Fast service. Product as expected.

I think that accepting an order without having the product in stock, making the customer wait several months without warning him and waiting for him to phone (at his own expense in Paris) from Belgium to get an answer, which seems to me to be curious to say the least, is not acceptable. The least you can do is warn the customer as soon as the order is placed and let him know that he will have to wait etc... If I have understood correctly, I will receive my parcel this Monday!

the package a little too soft (not reassuring) but no nasty surprises

Excellent choice and excellent service, responsive and efficient right through to delivery of the co

for me they are a very good company, they attend you very well and solve any problem.

Perfect! What else ?

I received my order without delay. The packaging was well secured and I have nothing to say. If I were to recommend this site, I would do so.

Quality price nothing to complain delivery time id

Delivered on time, impeccable models. Very satisfied with the work of the 1001 maquett team

no review

A bit too many tracking mel... Useless since you can track the parcel on the site...

The shipment took much longer than it was supposed to but otherwise good treatment and the order arrived in excellent condition.

Fast and excellent

Excellent service and customer service very good. In my opinion the only problem is the price. In my opinion a little high. For the rest perf

Poor shipping service. I found myself having to drive an extra 5 km in a dense urban environment (I won't draw you a picture...). This spoils the impression of service.

Between the order and delivery there are 10 days too long for my taste otherwise for the rest nothing to d

Large selection, fast service and delivery, no particular problems.

Good reception, good attention to needs

I found the cost of transportation to be expensive.

Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

Very good and complete selection. Easy to navigate website, easy to order, fast and accurate delivery. I recommend

I'm very satisfied with the service and the prompt handling of a complaint, so I highly recommend it and I'll be ordering again in the future! Congratulations to the staff, who are always available and attentive to their customers' needs!

orderdelayprixconforme postage a little expensive for a small purchase

Quick delivery, product well protected, nickel-plated

delivered promptly and well packaged right price

A pleasant surprise: the advertised lead time (14 days) has been seriously reduced (6 days).

excellent value for money

Fast and efficient

Products as ordered. Delivery on time Good telephone contact

fast, impeccable shipping

Everything went very well, only the delivery time was a bit long.

Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response

Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.

Thank you for correct delivery!