Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2017
Fast, trouble-free delivery. Wide choice of materials and models I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2017
good quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
1001 maquette is my main supplier and gives me complete satisfaction.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2017
missing parts in the grids scheme does not correspond to the product very very mecho
Translated reviews
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/10/2017
Everything is fine!
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Translated reviews
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/10/2017
All good, all correct.
Translated reviews
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 26/10/2017
The delivery time is PESIMOUS, BAD AND VERY LATE and does not comply with what it says on their page of delivery in 4 to 6 days. My order took more than two weeks my son and after claiming a lot of times they did not know how to give me answer ¡¡¡¡ The product buy
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
After a little length and an e-mail, everything was back in order. Very reactive for the ma
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
Pleasant welcome and good products
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2017
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
no problem
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/10/2017
Everything perfect. Very fast delivery
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/10/2017
Order arrived promptly with no problems
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
very fast and very professional
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
package received on time not disappointed there will be other order in sight me
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
Very good service, delivered exactly on time. Félicit
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
Very good both in terms of information and delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/10/2017
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Translated reviews
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Prompt services Prompt services, parts arrived well packaged and in good condition
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
perfect fast well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
No negative comments. The packaging is perfect, the products received conform to the order, the ease of ordering is real and the delivery time is very short.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 23/10/2017
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
Response from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/10/2017
Prompt services Prompt services, parts arrived well packaged and in good condition
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2017
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
Translated reviews
Response from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/10/2017
Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2017
After ordering 8 items on this site, I received the parcel 5 days later by Colissimo. What a surprise to see that I only had half of my order... The delivery note stipulated the total amount of my order. I called 1001 Maquettes to find out if all this was normal, and the advisor promised to keep me informed of what had happened. The next day, with no news, I decided to call again. The logistician calls me a liar... However, the advisor re-ordered the missing items. 5 days later, the post office called to tell me that my parcel had been opened and that there was only one item left. I call 1001 Maquettes again and they trigger a new order... Which turned out to be the right one. 4 weeks for items in stock. My 2-star rating takes into account the professionalism of the call center, but its
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2017
Fast ordering and shipping
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2017
Super très bon site de maquette ça m 'eu rappel quand j'ai té enfant quand j'a l'ai aux magasin pour acheter des maqu
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2017
Product quality delivery times are respected
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2017
Very good sit
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2017
Very satisfied claude CHAFFI
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2017
I highly recommend it.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Recu attend merci et bonne peinture. Have a nice day
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2017
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
the internal product tracking is peculiar no initiative concerning large orders and therefore a product is missing you have to send several emails so that you propose a credit for the missing product and send the order on time instead of a shipment under 24h to 48h for me it took 16 days is what is a pity. otherwise excellent quality pro
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Fast delivery, undamaged parcel, satisfied with site
Translated reviews