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A
Rating: 5 out of 5
Very good and complete selection. Easy to navigate website, easy to order, fast and accurate delivery. I recommend
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 764 published reviews
Summary of reviews
1001hobbies delivers quickly and reliably, with many reviews noting fast shipping and on-time or timely delivery across a wide range of orders. Customers repeatedly mention items arriving in good condition and well packaged, and several highlight accurate descriptions and the ability to find hard-to-get items in stock. The store’s customer service and responsiveness are reflected in quick answers to product questions and smooth transactions, with buyers expressing satisfaction and willingness to shop again. Broad product selection and detailed kit or item quality are commonly praised, along with careful packaging and efficient order fulfillment.
All reviews
A
Rating: 5 out of 5
I'm very satisfied with the service and the prompt handling of a complaint, so I highly recommend it and I'll be ordering again in the future! Congratulations to the staff, who are always available and attentive to their customers' needs!
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A
Rating: 4 out of 5
orderdelayprixconforme postage a little expensive for a small purchase
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A
Rating: 5 out of 5
Quick delivery, product well protected, nickel-plated
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A
Rating: 5 out of 5
delivered promptly and well packaged right price
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A
Rating: 5 out of 5
Products as ordered. Delivery on time Good telephone contact
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A
Rating: 5 out of 5
fast, impeccable shipping
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V
Rating: 4 out of 5
Everything went very well, only the delivery time was a bit long.
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A
Rating: 3 out of 5
Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response
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C
Rating: 1 out of 5
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
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A
Rating: 5 out of 5
Fast, trouble-free delivery. Wide choice of materials and models I recommend
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A
Rating: 5 out of 5
good quality
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V
Rating: 5 out of 5
Thank you for correct delivery!
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A
Rating: 5 out of 5
1001 maquette is my main supplier and gives me complete satisfaction.
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A
Rating: 1 out of 5
missing parts in the grids scheme does not correspond to the product very very mecho
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V
Rating: 5 out of 5
Everything is fine!
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V
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
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Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
C
Rating: 4 out of 5
All good, all correct.
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C
Rating: 2 out of 5
The delivery time is PESIMOUS, BAD AND VERY LATE and does not comply with what it says on their page of delivery in 4 to 6 days. My order took more than two weeks my son and after claiming a lot of times they did not know how to give me answer ¡¡¡¡ The product buy
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A
Rating: 4 out of 5
After a little length and an e-mail, everything was back in order. Very reactive for the ma
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A
Rating: 4 out of 5
Pleasant welcome and good products
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A
Rating: 1 out of 5
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
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A
Rating: 5 out of 5
no problem
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A
Rating: 4 out of 5
Everything perfect. Very fast delivery
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C
Rating: 5 out of 5
Order arrived promptly with no problems
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A
Rating: 5 out of 5
very fast and very professional
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A
Rating: 4 out of 5
package received on time not disappointed there will be other order in sight me
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A
Rating: 5 out of 5
Very good service, delivered exactly on time. Félicit
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A
Rating: 5 out of 5
Very good both in terms of information and delivery
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A
Rating: 3 out of 5
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
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V
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
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Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Rating: 5 out of 5
Prompt services Prompt services, parts arrived well packaged and in good condition
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A
Rating: 5 out of 5
perfect fast well packaged
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A
Rating: 5 out of 5
No negative comments. The packaging is perfect, the products received conform to the order, the ease of ordering is real and the delivery time is very short.
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V
Rating: 2 out of 5
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
Response from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
V
Rating: 5 out of 5
Prompt services Prompt services, parts arrived well packaged and in good condition
A
Rating: 2 out of 5
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
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Response from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
V
Rating: 4 out of 5
Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).
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