Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
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Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2016
Very good store, wide selection and impeccable order tracking.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
just what i was looking for thanks a lot thanks for or the part I was looking for
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2016
just what i was looking for thanks a lot thanks for or the part I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/06/2016
Fast and problem-free delivery pleasant communication via email professional help with questions and requests dedicated staff highly recommended dealer
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/06/2016
Now that I know that the goods come from France, I accept the delivery time of 1 week. That was even quite quick. The goods are very good. The communication with the retailer is excellent. I am very satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2016
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/06/2016
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2016
Good condition and arrived as pre
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
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Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2016
good product samplingbut processing speed needs to be improved
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/06/2016
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2016
Impeccable service and follow-up - sometimes a shame for the delivery time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2016
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/06/2016
Delivers as promised. First time customer but would recommend them
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/06/2016
I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/06/2016
The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/06/2016
I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2016
The product search, purchase and shipping was a smooth, efficient and very satisfactory process.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2016
A very large selection of brands and very fast, reliable shipping. I totally recommend this
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2016
Everything went well, my son was very happy... just to point out that the delivery time is more like ten days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2016
Delivers as promised. First time customer but would recommend them
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/06/2016
1 Very good service, helpful and attentive. Very good store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
order received on time and compliant with no bad surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2016
1 Very good service, helpful and attentive. Very good store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2016
disappointed by the quality of the model ordered poor value for money i will not order again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2016
Very reliable and quick service. I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/06/2016
Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2016
Minor faults on the model, especially the bearings, but smooth delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2016
Very reliable and quick service. I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2016
very good arrivato nei tempi, imballaggio ottimo e prezzo conveniente. grazie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2016
compliant product and fast, on-time delivery
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