Customer reviews of Abpconcept

Top quality and fast shipping.

Fast delivery Good quality bracelet Very satisfied

The manufacture of both my watch bands took a little longer then expected and the clasp on one of them was of a very poor quality. I think the expectations were, on the side of the manufacturer, that you replace the clasp on the band with the original of the watch. Unfortunately for me the original reason why I replaced the bracelet for a strap was to protect the original bracelet and to get a different feel. So I was forced to order an aftermarket clasp. The quality of the leather on the straps was excellent but that one clasp was so stiff it made it unusable until I ordered a different one aftermarket.

Excellent products. Excellent service.I have bought 6-7 straps from ABP Concept, both ready made and custom made. These straps are of the highest quality possible.

The quality of their product is excellent and arrived promptly all the way from Europe. Great communication from their staff. Their pricing is a little more than the competition however, well worth it. 5 Stars *****

I had an issue with one of my bands and they looked after it right away and kept me informed about the progress of the replacement order.I have also ordered many bands from them and their quality and customer service is the best.

No invoice accompanying the order as could be expected from a company doing serious business. No answers at all to e-mails requesting an invoice, nether when written in English nor when in French.Furthermore, one of the straps - alligator - is crooked on the watch side. No answer to that problem, too.

Meets my expectations

Very satisfied: fast delivery, compliant product. I appreciated the top-of-the-range finish (buckle and loops) which surprised me considering the low price! I'll buy here again.

Fast reaction, good feedback and communication. On time delivered . Product of quality

Really awesome alligator straps!

ABP concepts website configurator is easy to use and enabled me to quickly spec a new alligator strap for my Audemars Piguet in a colour that matched the blue chronograph hand.The strap arrived within a few weeks, fits perfectly to the case and deployant clasp, and looks amazing. Highly recommended.

I am incredibly happy with the strap I received from ABP. The choice on their website is vast, delivery was very quick (less than 5 business days) and their customer service was excellent. A particular thank you to Clémence for being incredibly engaging and prompt with their replies.

This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.

I ordered a custom strap for a very rare, potentially unique, Bulova Accutron. I specified Pineapple leather and am astonished with the quality and workmanship of the final product. I highly recommend ABP custom strap for any of your very special wristwatches.

perfect fit for my Jaeger-LeCoultre Master Geographic

Good service, fast delivery.

Another wonderful strap from ABP - many thanks

Incredibly beautiful and consistently well made straps. These straps are so much better and more personal than original manufacturers straps on even the best watch brands.

I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.

Easy. Order process and good quality product.Easy to fit on my Patek but had to use OE spring bars as ones supplied did not secure properly to case.

Excellent service, quality and fast reliable delivery. This is my second purchase and I am mist satisfied with the professionalism and range of products offered by ABP. Mercy beaucoup !!!

very good service

A bit long to arrive but the service was absolutely fine!

Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order

everything ok thanks much!

Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????

Everything from the order to delivery went smoothly. Thank you!

The custom strap I ordered from ABP is VERY high quality in both the materials & the production. The menu of strap leathers & colors was extensive & I was able to find a color close to my original strap's unusual magenta color. The interactive aspect was helpful while customizing my strap online, allowing me to see what it would look like when choosing different options, such as thread color. I found nothing comparable in the U.S. where I live. Customer service was good, & I received my strap by the estimated deadline.

Excellent Service and Exceptional Custom Made Quality Products!Extremely satisfied and highly recommended.It's my third order with ABP Concept.

Everything went smooth, payment and sending. The watch strap in jeans is great! Highly recommended!

Excellent service for my order and graat quality watch strap. Thank you

Beautiful and well made!

The delivery process works bite it took a little long

Super strap shop - a lot of options and High quality

Quick delivery, solid quality. To be recommended!

Great quality

Extremely fast delivery with information all the way. Top quality.

Best service and quality products!

I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.