Customer reviews of Abpconcept

Took a little longer than usual but eventually came. Made a mistake with one of the items and put in a request about about sending the right deployment clasp and they have not returned my email.

I have ordered a second alligator strap for my WG Daytona since the first didn't quite meet my expectations in terms of colour. This time I ordered a black one, but compared to the picture advertised, I received what looks like a very different product. I have tried emailing them, they have responded once over the course of a month. Very frustrating and I am trying to get a refund.Edit: I received a replacement strap as the one advertised. It is a great product, but it did take a very long time from start to finish.

Mixt experience with my order. The leather strap for the watch is marvelous. Very nice made, even nicer than I expected it to be. For this 5 stars. Also the first contact with ABP was very friendly online and the order was very professionally handled. Again 5 stars.Disappointing was the experience when it came with the sending. The address was clearly written at the moment of the order, but ABP forgot to mention the c/o adddress. The registered package could not be delivered and was on the way back to the sender. This was the moment I missed the delivery and found out, that the committed track & trace number did not work. I had to call twice to ABP to receive the number. By e-mail was no answer after 48 hours of writing. Lastly I had to pay for the 2nd delivery for Swiss Post. For this experience only 1 star. So the mix is 3 stars overall.Thank you guys, you did a nice job for the strap which will make me happy for long time.

Todo perfecto Gracias

Spent several hundred dollars and never received a single item

I have received the straps from you. I like it very much. Thank you Manager Damien for your help.

I have been very satisfied with ABP and highly recommend them. I ordered 2 NATO nylon bracelets which were delivered quickly and are of very good quality for a very affordable price. On my 2nd order I even received the bracelet twice. I wrote to ABP to let them know and they told me it was a mistake but that they would be happy to offer it to me! A top-notch company! What's more, their products are compatible with Rolex, Panerai, Breitling and Cartier....

My new strap exceeded all my expectations and was delivered in a timely fashion. I will be buying again from this fine firm.Michael

Fast, nice, high quality, thank you

Great service - quick shipment and great products:-)

Quality of the products is amazing. I have bought leather straps from multiple manufacturers over the years and ABPs quality is the best I have come across.

High quality products. Shipped in time, as promised. When package "dissapeard" somewhere on the way, the customer support was very helpfull and kept me well informed. I received the straps shortly after customer support was involved. Happy customer!

I truly wish I had listened to the negative feedback, but I brushed it off as people judging to harshly, e.g. delays due to COVID19. I was so wrong. Same thing happened to me: delays, promises, more delays and empty promises... Finally, the strap arrives and pretty much every single measurement is wrong. Not even the lug width was correct. From there on, I have been faced with silence and EUR 300 is down the drain... Please, be smarter than I was: Don't do business with this company.

Really disappointed, I thought I was calling in the professionals for a personalized watch project for my brand, but I received a sloppy made-to-measure bracelet. Customer service obviously offered to send it back (at my expense) to correct the defects, but only part of it was corrected, leaving cracks on the edges. I really don't recommend custom-made with them, for half the price there's much better elsewhere with real finishes, unfortunately not in the leather I wanted, but to choose I prefer quality.

Item arrived in good packaging and condition. Good quality watch band and clasp. Slight time delay which is to be expected.

Great Product, Great Price...

Superb quality and excellent communication.

Although the watch band took nearly 6 weeks to arrive, it was a beautiful, bespoke watch band that improves my Bell & Ross immensely! Thank you!

Top quality of the products and good dialogue with the store.

Really nice product. Well made and stylish. Perfect for my IWC Portofino.

Beautiful alligator band; perfect size and finish.

The best at all that they do.

band was not compatible with watch

Great quality product. I love the finishings on the croco strap for my reverso. Fast shipping too to Indonesia. Overall very happy and will buy again from ABP Concept Paris.

I really love your strap it looks like the strap was factory made.

Very good communication and help to order. Received one of three items faulty (thus minus one star for bad quality control) but they proceeded with replacement without problems. Overall very satisfied with customer service.As for the quality of the straps it remains to be seen with time. They look very nice indeed.

I haven't receive my strap yet , it's taking longer than I expected !

Excellent service!

I purchased an aftermarket buckle for a Cartier watch. It was not especially cheap, though as was unhelpfully pointed out to me as if I was completely naive, it is "less than 1/10th the price of a genuine.". I didn't ask for a refund or return but I expected that the quality be a bit higher for such a reputable vendor. This buckle was no better (worse in fact) than similar Chinese offerings on eBay for half the price not counting the high shipping rate. In the end, I don't really care that the buckle was poor quality, even though I expected better, but having a customer service person condescendingly explain the cost of solid gold Cartier buckles to me was unhelpful. I am quite familiar with the cost of Cartier watches and their genuine parts - I could easily buy one but I felt like pursuing another option from a trusted service like ABP. My recommendation is to 1) not sell the knockoff buckles as they tarnish the reputation of the store and 2) remind your employees that the people that shop here tend to have some vague conception of the type of product they are buying.

Until today, I have not received my order (22 days from ordering)

Decent quality leather but very average edge finishing. Stainless steel buckle (copy) is decent. Overall not bad but overpriced.

The custom strap from ABP fell apart within 3 days!! Had a custom strap made for a Rolex. Company was very responsive when designing the strap. Took a few months to make and cost $300+. Once it arrived, the leather started to peel off the rubber that it was glued to within just 3 days. Within 5 days, I could no longer use the strap. Despite my numerous attempt to reach ABP, nobody has communicated back to me from this company. Horrible quality - steer clear of this company.If ABP reads this - I am still waiting on a response. (over a month+).

very good products, excellent service, perfect delivery, very satisfied customer .Serge THIRY

I placed two ordersThe first, a phone cover, fast delivery for craftsmanship and beautiful quality.The second order, a custom-made bracelet, the error... I didn't receive my complete order, the item wasn't exactly what I'd asked for, even though I'd given the model information for my watch, and the delivery time was terribly long - 3 months!I've written to the after-sales service several times, but I've had no reply apart from one from the webmaster, who said I'd be contacted shortly... It's been 3 weeks now... I'm amending my note because they came back to me, the after-sales service was on holiday... It's a pity that the absence of one person blocks the after-sales service... The quality is there, but the delivery times are very long.

Watch strap when received was not correct. Two emails sent so far have not been replied to. Help before making order was excellent but after sales service appears to be non-existent! No answer to telephone enquiry.

Classic Nato bracelet displayed available.....Inquiry e-mail 34 days later, no reply. 45 days after the order, still no news, second e-mail; all outside the confinement period, otherwise I wouldn't mention it.I'd like to add that I'm used to ordering abroad and that such a scenario has never occurred to me. PS I doubt I'll get anything from them, they're closed in August.... no big deal.

Unbelievably bad service. Ordered a watchstrap for my husband's birthday on May 3rd 2020. Two days later I received an email to say that the order would be delayed due to covid-19. I was told to expect a 6-week delay which I wasn't pleased about but appreciated the advance warning. 9 weeks later still no strap and no response to my email and Facebook Messenger enquiries. I fear I've lost my money. What a terrible way to treat people.Update: my one star review prompted a promise to investigate why the strap hadn't arrived and a promise to follow up. That was 10 days ago. Needless to say Diana hasn't been in touch since.Update 24th July. After numerous emails and posting on social media, I received a full refund today so my review is now 2 stars rather than one.

I ordered and paid for an alligator strap (120 eur) and received a brown plastic strap. !!!! huge scam

MORE THAN 2 MONTHS have passed since my order. (April 30, 2020) and STILL NO BRACELET. It's the typical French company, they cash in and you struggle.I'll spare you all my calls and connections to move the case forward. Damien in customer service is an arrogant and pretentious character who spouts his lying blah blah blah to show you that all this is normal and that your request is unfounded.

I ordered a strap over 7 weeks ago, and have exchanged multiple emails with them where they kept saying that it's getting delayed. And now for the past week, I've gotten no response to 2 emails I've sent and I still haven't received the bracelet. I was basically robbed for over 200 usd. DO NOT attempt to make an order as I've been reading similar reviews.