Customer reviews of Abpconcept

8,9 /10

Based on 2 216 published reviews

5 1 749 79% 4 146 7% 3 89 4% 2 68 3% 1 164 7%

Summary of reviews

Abpconcept consistently delivers reliable, fast shipping and careful craftsmanship across a range of bracelets and straps, with many reviews highlighting timely delivery, strong packaging, and products that align with or exceed descriptions. The stitching, finish, and overall build quality are repeatedly praised for precision and durability, and multiple customers note helpful, responsive service and flexibility in adapting or advising on fittings. A clear pattern is the breadth of products and the ease of ordering, with many mentions of a large selection and positive experiences returning or exchanging items when needed, underscoring overall reliability and customer support. Overall, customers celebrate the quality, speed, and breadth of offerings that make ABP Concept a trusted source for watch straps and accessories.

All reviews

Daniel H.

Published on 12/11/2019, 15:32 following a purchase from 12/11/2019

Not much to say re service. My order acknowledgement advised 15-20 days to make the strap. It was about 20 working days until the strap was dispatched. I had no other communication with ABP Concept. The product itself was very impressive. And so it should be for the price. I would shop with ABP Concept again.

Jedy

Published on 11/11/2019, 22:41 following a purchase from 11/11/2019

Straps were of really nice quality, however I ordered the oysterglide type clasp, and it was horrible. In fact, it seemed to be the exact crappy chinese one that I also bought on eBay for $15. Only problem is ABP sells them for $40. For a boutique luxury watch accessory shop, they should be providing higher quality after market clasps, or at least price them inline what everyone else charges for them. Mentioned this to customer service and no one responded to me, even after spending hundreds of dollars in the store.

Published on 06/11/2019, 12:18 following a purchase from 06/11/2019

Wonderful customer care and service. Extremely professional and quick response to any problems.

Paolo C.

Published on 04/11/2019, 22:51 following a purchase from 04/11/2019

I sent you a mail asking why the thickness was so small and you told me that the NATO strap has to be thin, I understood your explanation but I have to say that since the Big Pilot IWC is quite heavy, after a few day of use I see that the fixing hole is deforming. I am not an expert like you but I think that the strap for a watch like this should be more robust. I think it will be heavily damaged soon, and it's a pity for an expensive strap like this. I think you should use different thickness on different parts of the strap.

Pete N.

Published on 01/11/2019, 15:35 following a purchase from 01/11/2019

Excellent service and product. Great variety of choices.

Vassilis

Published on 25/10/2019, 10:20 following a purchase from 25/10/2019

Fantastic strap from hornback alligator for a Rolex GMT Master IIIt fitted like being made by especially for this watch although it took me some timeDelivery was excellentWorth every penny of it. Vassilis

Konrad

Published on 22/10/2019, 18:59 following a purchase from 22/10/2019

all ok best konrad

Greg

Published on 21/10/2019, 17:43 following a purchase from 21/10/2019

My second order to this french company and happy. Prices are very decent. There are not many like this one around. Will surely order again.

Michael

Published on 15/10/2019, 16:31 following a purchase from 15/10/2019

My alligator watch strap arrived exactly as described. The quality and craftsmanship of the strap is excellent. I would recommend ABP for high end watch straps.

Charlie

Published on 11/10/2019, 11:32 following a purchase from 11/10/2019

Durable, beautiful product, just as pictured. Will buy from ABP again for sure.

Published on 10/10/2019, 11:38 following a purchase from 10/10/2019

Unique and elegant pieces Thank you

Jordi M.

Published on 08/10/2019, 19:31 following a purchase from 08/10/2019

The service is perfect as well as the quality of the products delivered. The only problem I suffered is that the brillancy/shade of the strap colors seen freom the computer are very different from the real ones.I ordered a brillian sky blue strap and I received a dull pale blue instead. Not what I expected .

Roméo D.

Published on 07/10/2019, 16:13 following a purchase from 07/10/2019

Perfect and quality

Thierryclient

Published on 07/10/2019, 12:20 following a purchase from 07/10/2019

Super quality and price accordingly. Excellent communication, with exchange of photos in case of doubt/question. And unbeatable results

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Sébastien B.

Published on 06/10/2019, 13:52 following a purchase from 06/10/2019

I recommend it!

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Vincent R.

Published on 04/10/2019, 19:38 following a purchase from 04/10/2019

Outstanding! Beautiful craftsmanship an very fast service, I could not be more pleased with ABP!

Rémi M.

Published on 04/10/2019, 08:19 following a purchase from 04/10/2019

Hello. Everything is great. The phone availability, the reactivity of the exchanges in and of course to finish the irreproachable quality of the bracelet. Thank you very much.

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Augustin

Published on 03/10/2019, 11:39 following a purchase from 03/10/2019

Very good communication despite the distance, manufacturing time perfectly respected, careful and fast shipping, and the bracelet...superb! I really admire your work, you're one of the guardians of French craftsmanship. I've ordered two bracelets from you, and I'll be back again.

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Published on 01/10/2019, 20:55 following a purchase from 01/10/2019

Shipment was prompt. Quality of products is excellent. Will consider for future purchase.

Najmul H.

Published on 01/10/2019, 13:29 following a purchase from 01/10/2019

I ordered and got the strap which I thought will fit . But it doesn't as it's too wide . There were no options for width . That's why the mistake has happened . Your website doesn't even accept my watch code . That's why wrong strap has come to me ??

Edwin K.

Published on 01/10/2019, 08:55 following a purchase from 01/10/2019

Have so far ordered 3 straps. Excellent product and service. Damien, one of their staff was extremely helpful and patient with me when I was asking him of photos of strap leathers. Highly recommend.

Anne

Published on 26/09/2019, 17:26 following a purchase from 26/09/2019

Perfect. Fast delivery and the bracelet is exactly what I expected, the leather seems to be of excellent quality.

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Christian S.

Published on 25/09/2019, 14:19 following a purchase from 25/09/2019

Excellence!

Navapol B.

Published on 25/09/2019, 09:19 following a purchase from 25/09/2019

Nice? strap? with? suitable price

Carlo

Published on 24/09/2019, 20:34 following a purchase from 24/09/2019

Perfect packaging, items as described. Will purchase again

C.d.

Published on 23/09/2019, 13:33 following a purchase from 23/09/2019

Good service, online order was treated fast. Though I got a notification that it would take up to 20 days to get delivered because it was a custom order, albeit it actually wasn't (I ordered standard pieces/nato-bracelet). But it was a mistake and the customer support answered quickly (<24h). On the "negative" side, they work with French Post and it was a bit a pain in the *** to get the parcel delivered. The street number on the address was wrong and it took several calls and even a 15km drive to the regional distribution center to get the address right. But I guess it's not ABP's fault.

Anthony S.

Published on 23/09/2019, 13:11 following a purchase from 23/09/2019

Non-existent customer service. Do not answer emails. No response to my refund request.

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Published on 23/09/2019, 12:25 following a purchase from 23/09/2019

Top company!

Guillaume

Published on 22/09/2019, 14:53 following a purchase from 22/09/2019

Bracelet announced in stock on the website but in fact not, up to 3-4 extra weeks needed to manufacture the missing parts. Fortunately this was limited to about 1 week in my case, but this should be communicated before ordering to be perfect.

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John

Published on 20/09/2019, 11:18 following a purchase from 20/09/2019

Excellent service. Communication was very good. Offered different options. Great quality strap.

Andrew O.

Published on 19/09/2019, 15:50 following a purchase from 19/09/2019

very pleased with my custom watch strap

Published on 18/09/2019, 15:24 following a purchase from 18/09/2019

High quality product, efficient service.

Petteri K.

Published on 18/09/2019, 13:24 following a purchase from 18/09/2019

Very good quality and nice service, excellent!

Jean L.

Published on 18/09/2019, 10:47 following a purchase from 18/09/2019

Super service

Laurent B.

Published on 17/09/2019, 19:36 following a purchase from 17/09/2019

Delighted with my purchase custom made bracelet

Avesta S.

Published on 17/09/2019, 10:45 following a purchase from 17/09/2019

The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...

Srg

Published on 16/09/2019, 19:17 following a purchase from 16/09/2019

The special tanning strap I ordered came quickly and is beautiful. I highly recommend APB!

Ron M.

Published on 16/09/2019, 08:33 following a purchase from 16/09/2019

Outstanding service outstanding watch strap I just received a blue alligator strap for my Omega aqua Terra it looks great I could not be happier I live in Los Angeles and I called and spoke with Damien he took the time to show me two watch straps that he thought would be a good match for my watch Damien took the pictures indoors and outdoors to give me a good idea of color outstanding service. I will definitely be ordering again very soon for my Tudor watch.

Michel H.

Published on 11/09/2019, 14:50 following a purchase from 11/09/2019

Bought 2 alligator straps: they were both very high quality and beautifully crafted. Damian from costumer services is top notch; One aligator strap had a little defect in the leather and the issue was resolved very quickly. Purchase with confidence! In am already thinking about ordering my next strap from them to breathe fresh air on a classic calatrava.

Walter P.

Published on 11/09/2019, 08:21 following a purchase from 11/09/2019

Great service and communication. Thank you for your professional advice that resulted in a perfect fitting strap.