Boutique-malakoff.fr consistently delivers on product quality, with customers praising delicious, well-presented chocolates and a variety of options that meet expectations. They highlight reliable, fast delivery and careful handling, including samples or small gifts in packaging and on-time arrival for occasions like Easter and holidays. Customer service is noted for thoughtful gestures and follow-up, with mentions of excellent support, repeat orders, and appreciation for the added extras that enhance the shopping experience. The overall experience is described as dependable and satisfying, with products remaining enjoyable and the purchasing process smooth from order to receipt.
All reviews
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SERGE Z.
Rating: 5 out of 5
following a purchase from 17/12/2024
Product and delivery up to my expectations
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Response from boutique-malakoff.fr
Good evening SERGE,
We are delighted to know that your experience on our website boutique-malakoff.fr was satisfactory. We take great pride in providing a quality service to our customers and are pleased to know that you were fully satisfied with both our product and our delivery service.
We look forward to seeing you again on our site!
Best regards,
The boutique-malakoff.fr team.
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NICOLAS G.
Rating: 5 out of 5
following a purchase from 17/12/2024
Perfect. Fast delivery. Very well packaged. Excellent products.
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Response from boutique-malakoff.fr
I'm delighted that your experience with our boutique-malakoff.fr website has been a pleasant one, Nicolas. We make it a point of honor to offer quality service and fast delivery to satisfy our customers. We look forward to welcoming you back to our online store. Thank you for your trust and your positive feedback.
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jean Luc B.
Rating: 5 out of 5
following a purchase from 17/12/2024
order delivery product quality everything perfect happy holidays
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Response from boutique-malakoff.fr
Thank you very much for your positive review of our boutique-malakoff.fr website! We are delighted that you are satisfied with your order and the quality of our products. We wish you happy holidays too!
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JOELLE L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Nothing to say, very serious company, order in due time, thank you. Very good chocolates. Samples were a plus.
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Response from boutique-malakoff.fr
Hello JOELLE, thank you very much for your positive comment on our boutique-malakoff.fr website! We're delighted that your order lived up to your expectations and that you enjoyed our chocolates. We hope to see you soon on our online boutique. Have a nice day!
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YANN V.
Rating: 5 out of 5
following a purchase from 14/12/2024
The shipment was fast, the packaging was perfect and the little surprise of a few chocolates is always a pleasure. Thank you
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Response from boutique-malakoff.fr
Thank you very much for your positive review of our boutique-malakoff.fr website, YANN! We are delighted that you appreciated the speed of our shipment and our careful packaging. We're also pleased that the chocolates were a pleasant surprise for you. Thank you again for your trust and loyalty. We hope to see you soon on our site!
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VALERIE G.
Rating: 5 out of 5
following a purchase from 14/12/2024
Well-detailed site
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Response from boutique-malakoff.fr
Thank you VALERIE for your positive feedback on our website. We are delighted that you appreciated its clarity and detailed content. We hope to see you soon on boutique-malakoff.fr. Best regards.
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STEPHANIE L.
Rating: 2 out of 5
following a purchase from 11/12/2024
A little disappointed though: the visual on the site doesn't really correspond to what I received. The personalization message is much too small and discreet and therefore different from the one visible online...
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Response from boutique-malakoff.fr
Hi Stephanie, thank you for your feedback. We're sorry your experience didn't live up to your expectations. For the personalized box, you have the option of entering a first name of 20 characters (for a reasonable size) and you have given us a complete sentence, of course it looks small, but it's your choice and you can't hold us responsible for it! The photo on the site is consistent with a first name. Have a nice day.
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YSOLINE B.
Rating: 5 out of 5
following a purchase from 13/12/2024
As good as ever! Very pretty containers. Thanks for the little extras 😋
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Response from boutique-malakoff.fr
Hello YSOLINE, thank you for your loyalty and your positive feedback on our boutique-malakoff.fr website. We are delighted that you like our products and that you were satisfied with your order. We hope to see you soon on our online boutique. Have a nice day! The boutique-malakoff.fr team
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Alexandre C.
Rating: 5 out of 5
following a purchase from 14/12/2024
fast and efficient
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback on our site! We are delighted that you found our service fast and efficient. We look forward to seeing you soon on boutique-malakoff.fr.
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JEROME L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Great products and fast, well-protected delivery
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Response from boutique-malakoff.fr
Bonjour JEROME, merci beaucoup pour votre commenta
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Noëlle C.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good ... very good ...
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback, it encourages us to continue in this way. We are delighted that you enjoyed your experience on our site. See you soon on boutique-malakoff.fr!"
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DIDIER G.
Rating: 5 out of 5
following a purchase from 15/12/2024
Great products, delivered in record time! Highly recommended. Happy Holidays
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Response from boutique-malakoff.fr
Thank you very much for your positive review, Didier! We are delighted that you are satisfied with our products and our fast delivery service. We also wish you a happy holiday season!
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GENEVIEVE C.
Rating: 3 out of 5
following a purchase from 14/12/2024
This seems to be a serious store, but there was one small problem: I received an e-mail proposing a discount and explaining that it would be automatically deducted when validating my basket, but this was not the case. I sent several messages via the site's messaging system without ever receiving a reply.
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Response from boutique-malakoff.fr
Thank you GENEVIEVE for your feedback. We are very sorry that you did not receive your discount when you placed your order on our site. You were simply no longer subscribed to the Newsletter because you had suspended your subscription and now you are giving the site a bad mark for this reason, even though we are not responsible for your choice to unsubscribe.
Kind regards
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LUDOVIC B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Excellent
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Response from boutique-malakoff.fr
Thank you very much for your excellent feedback on our boutique-malakoff.fr website! We are delighted that you have enjoyed your online shopping experience. Please do not hesitate to contact us if you have any special requirements. We look forward to serving you again.
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CHRISTINE D.
Rating: 5 out of 5
following a purchase from 12/12/2024
👍
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Response from boutique-malakoff.fr
Hello Christine,
Thank you for your positive review of our boutique-malakoff.fr website. I am delighted that our service has satisfied you. Do not hesitate to come back to us if you need other products or services.
Best regards,
[Your name]
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Lionel M.
Rating: 5 out of 5
following a purchase from 14/12/2024
Fast Thank you
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Response from boutique-malakoff.fr
Thank you for your positive feedback, Lionel. We are delighted to have met your expectations in terms of speed on our boutique-malakoff.fr website. Please don't hesitate to contact us if you have any further queries, we'll be happy to help. Have a nice day!
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JEANNINE N.
Rating: 5 out of 5
following a purchase from 03/12/2024
My parcel arrived very well and in perfect condition. Of course, the chocolates are excellent. Many thanks
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback, it makes us very happy to know that your parcel arrived in good condition and that the chocolates were appreciated. We hope to see you soon on our site! Best regards, the MALAKOFF & Cie team."
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Sébastien K.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast shipping and quality products
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Response from boutique-malakoff.fr
Thank you for your positive review, Sébastien! We are delighted that you are satisfied with your order on our boutique-malakoff.fr website. We always do our best to ensure fast shipping and quality products for our customers. Thank you again for your 5/5 rating, it means a lot to us. We hope to see you soon on our site!
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FREDDY S.
Rating: 3 out of 5
following a purchase from 06/12/2024
Lack of customer service responsiveness
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Response from boutique-malakoff.fr
Hello Freddy, thank you for sharing your review of our boutique-malakoff.fr website. We are sorry to hear that you had a bad experience with our customer service. We take your comment into account and will do our best to improve our responsiveness in the future. Thank you for your trust and your 3/5 rating. We look forward to providing you with a better experience in the future. Sincerely, The MALAKOFF & Cie team.
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JEAN-CHRISTOPHE D.
Rating: 5 out of 5
following a purchase from 10/12/2024
Ras
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Response from boutique-malakoff.fr
Thank you for your positive review of our site. We are delighted to count you among our satisfied customers. Don't hesitate to come back to us if you have any other needs in terms of products or services.
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ALESSIA P.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery, impeccable packaging
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Response from boutique-malakoff.fr
Thank you for your positive review, Alessia. We are delighted that you are satisfied with our delivery service. We make a point of ensuring fast delivery and careful packaging so that our customers can receive their order in the best possible conditions. We hope to see you soon on our boutique-malakoff.fr website. Have a nice day.
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AGNES M.
Rating: 5 out of 5
following a purchase from 08/12/2024
as always very good, except (!) for the labels on the milk spreads: it's impossible to tell the difference between the plain milk spread and the hazelnut milk spread, at least in the picture. What's more, the chocolate squares are really tiny. Otherwise, I recommend a visit to the Banassac factory. Best regards and happy holidays. AM
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Response from boutique-malakoff.fr
Good evening Agnes,
Thank you for your loyalty and trust in our online store. We are delighted to hear that you are satisfied with our products, apart from the labels on the spreads which can be difficult to distinguish, the hazelnut design on the toast does not seem to be sufficient. As for the chocolate squares, they are indeed small, but that's to make them easier to savor! We're a manufacturer, and each of these squares is handled several times before being packaged and delivered to you. We're delighted to count you among our customers and wish you all the best for the holidays too. Yours sincerely, The MALAKOFF & Cie boutique team
A
ABDERRAHMANE B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Nickel. Spreads are delicious
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Response from boutique-malakoff.fr
Thank you for your positive review, Abderrahmane! We're delighted that you enjoyed our spreads. Don't hesitate to come back to us if you need more details about our products or if you'd like to share other reviews with us. See you soon on boutique-malakoff.fr!
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CHRISTIANE G.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very satisfied with my order, I've rediscovered the taste of yesteryear.
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Response from boutique-malakoff.fr
Thank you very much for your positive review, we are delighted that you have rediscovered the taste of yesteryear thanks to our products. We hope to see you soon on our site. Best regards.
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VALERIE L.
Rating: 5 out of 5
following a purchase from 07/12/2024
Perfect!
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Response from boutique-malakoff.fr
Thank you for your positive feedback, Valerie. We are delighted that you are satisfied with our online store. Please don't hesitate to let us know if you have any suggestions or needs so that we can continue to offer you the best possible service. We hope to see you soon on boutique-malakoff.fr!
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YANN B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Everything was perfect to respect them perfect merchandise . The little extras that made all the difference in the order you are perfect do not change anything the next order will arrive very quickly.
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Response from boutique-malakoff.fr
Thank you very much Yann for your review and your note. We are delighted to know that you enjoyed your experience on our site and that you are satisfied with your order. We take note of your suggestion and will continue to provide quality service to our customers. We look forward to serving you again soon on boutique-malakoff.fr!
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PHILIPPE C.
Rating: 5 out of 5
following a purchase from 08/12/2024
Fast, accurate delivery
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback, we are delighted that you have appreciated our fast delivery service and are happy with your order. We also thank you for taking the time to leave a review on our site, it helps us to better understand the needs of our customers and constantly improve our service. We hope to see you soon on our boutique-malakoff.fr website. Thank you again for your confidence.
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Dekerpel Jean-Marc M.
Rating: 5 out of 5
following a purchase from 08/12/2024
I've rediscovered the Malakoff of my childhood: thank you!
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback on our online store! We're delighted that you've rediscovered the Malakoff taste of your childhood. We look forward to your next orders!
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BEATRICE B.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very happy with my well-packaged parcel
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback, Beatrice! We are delighted that you are satisfied with your order and the packaging of your parcel. Don't hesitate to come back to us if you need anything. See you soon on our site!
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FREDERIQUE B.
Rating: 5 out of 5
following a purchase from 08/12/2024
Fast, careful delivery that meets my expectations
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback on our site! We are delighted that you appreciated our fast and accurate shipping service. We do our utmost to satisfy our customers and we are happy to see that this is reflected in your experience. Thank you again for your confidence and please do not hesitate to come back to us if we can be of further assistance. Have a nice day!
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MONIQUE B.
Rating: 5 out of 5
following a purchase from 06/12/2024
The Malakoffs of my childhood are as good as ever 👏
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Response from boutique-malakoff.fr
Hello Monique, thank you very much for your positive review of our boutique-malakoff.fr website! We're delighted that our Malakoffs bring back fond memories of your childhood. We're delighted to know that you still appreciate their taste. See you soon on our site!
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CHARLES E.
Rating: 5 out of 5
following a purchase from 08/12/2024
Order confirmed and delivery on time Perfect
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Response from boutique-malakoff.fr
Hello Charles,
Thank you for your positive feedback on our boutique-malakoff.fr website. We are delighted that your order went smoothly and that you received it on time. Your satisfaction is our priority. We hope to see you soon on our site for a next order. We thank you for your confidence.
Yours faithfully
The MALAKOFF & Cie team
J
JEAN B.
Rating: 5 out of 5
following a purchase from 08/12/2024
Quick and easy online ordering, ApplePay payment option would be interesting.
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Response from boutique-malakoff.fr
Thank you very much for your positive feedback, Jean! We're glad you enjoyed your shopping experience on our site. We will take into account your suggestion concerning ApplePay to improve our payment method, but this offer does not seem to be available on our bank's module. Thank you again for your trust and your 5/5 rating! We hope to see you soon on boutique-malakoff.fr.
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ORIANNE J.
Rating: 5 out of 5
following a purchase from 06/12/2024
Hello, very good product that I know and appreciate.
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genevieve P.
Rating: 5 out of 5
following a purchase from 02/12/2024
Fast delivery in perfect condition
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CHRISTIANE R.
Rating: 5 out of 5
following a purchase from 03/12/2024
The gift of these chocolates is a shock to the eye and the palate, a return to childhood, all very, very well indeed!
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Laurence S.
Rating: 5 out of 5
following a purchase from 01/12/2024
Perfect transaction
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CHRISTOPHE D.
Rating: 5 out of 5
following a purchase from 04/12/2024
Already my third order and always satisfied with your site, I speak of you to my entourage, I have tasted your spreads and some order you.
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pascal F.
Rating: 5 out of 5
following a purchase from 02/12/2024
The chocolates are too good
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MARIE K.
Rating: 3 out of 5
following a purchase from 02/12/2024
The orange bag had a hole in it when I received the parcel.
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