Customer reviews of CAUJOLLE ROUES ET ROULETTES

Hello,

We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.

Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.

Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.

Looking forward to your response,
The Caujolle team

Hello,

We sincerely apologize for the difficulties encountered during your installation. We truly regret that you had to intervene at 4m high with a reciprocating saw to address this defect.

We would like to remind you that in case of a defect noticed upon unpacking, it is essential to contact us immediately. Your report allows us to analyze the machining of the concerned batch to avoid any recurrence, but especially to send you compliant rollers without delay. This would have spared you from manually modifying your structure.

We remain at your disposal to find a solution following this inconvenience.

Best regards,
The Caujolle team

Hello,

We are sincerely sorry to learn that your inner tube has a defect.

Please know that we take this type of customer service seriously. The rubber used for inner tubes is an elastic material that can sometimes naturally weaken over time or undergo variations during the manufacturing of certain series. Despite our controls, it happens that an item has a design defect.

We regret this inconvenience and wish to correct the situation quickly.

Please do not hesitate to contact us directly by email so that we can proceed with the immediate shipment of a new replacement inner tube, at our expense.

Looking forward to your message to regularize your file.

Best regards,
The Caujolle team

Hello,

Here is the detailed procedure to replace your old carts with the new precision models. This operation is accessible, but requires two people to handle the glazing safely.

1. Removal of the leaf
To access the mechanism, it is necessary to take the door out of its frame:

Lifting: Lift the leaf with two people to free the rollers from the rail on the ground.

Extraction: Gently tilt the base towards you to remove the door. Lay it flat on trestles or a soft protection to avoid scratching the profile.

2. Removal of the housing
The cart is housed in the horizontal profile, at the very bottom of the door:

Locate the fixing screw on the side of the post (it is sometimes hidden under a plastic cover).

Unscrew it completely to free the metal block, then slide the housing out of its slot.

3. Replacement of the rollers and reassembly
This is where the change of the wear part occurs:

Replacement: Using a screwdriver, unclip the old rollers from the housing. Then clip the new rollers into place.

Installation: Reinsert the newly renovated cart into the bottom profile of the door.

Fixing: Tighten the locking screw to immobilize the cart horizontally.

4. Installation and finishing adjustments
Reposition the leaf on its rail

Before putting the door back in place, vacuum and wipe the rail on the ground. A clean rail avoids vibrations and prolongs the life of your new bearings.

I remain at your complete disposal if you need additional assistance during the assembly.

Best regards,
The Caujolle team