The store consistently delivers on time and with careful packaging, ensuring the products arrive in excellent condition and are easy to enjoy as planned. Customers highlight reliable delivery speed and precise fulfillment, with many noting high satisfaction from tasting experiences and on-site tastings that enhance their appreciation of the caviar selection. Product quality and care are recurring strengths, with mentions of refined, delicious caviar across Baeri, Oscietre, and Beluga varieties, plus attentive in-store service and welcoming, helpful staff. Relationships with customers are emphasized, reflecting long-standing appreciation for both the products and the personal attention they receive from the team.
All reviews
D
Dominique L.
Rating: 5 out of 5
following a purchase from 28/11/2024
To enjoy for the festive season
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Response from Caviar de Neuvic
Hello, We're delighted to hear that our Baeri and Oscietre caviars have helped to make your festive season even more special. Your satisfaction is our priority. Don't hesitate to come back to us for other exceptional moments, we'll be delighted to accompany you again. See you soon and best wishes for the New Year! Caviar de Neuvic Customer Service
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Patrick L.
Rating: 5 out of 5
following a purchase from 04/12/2024
Top, I had a problem with the post office. I called on a Saturday and they sorted out my problem.
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're sorry for the initial concern with the Chronofresh service, but happy to hear that it didn't impact your satisfaction with our service. Your satisfaction is our priority, and we are delighted that Sevruga caviar met your expectations. Thank you for your trust and recommendation! We look forward to accompanying you again for your next exceptional moments. Caviar de Neuvic Customer Service
J
Joelle L.
Rating: 5 out of 5
following a purchase from 02/12/2024
....
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Response from Caviar de Neuvic
Hello, Thank you for these 5 stars, we hope that Sevruga caviar has fully met your expectations. We look forward to accompanying you on your next exceptional meals. Customer service Caviar de Neuvic
C
Claudine B.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good products Unfortunately we had a delivery problem but "caviar de neuvic" was not responsible. Perhaps they should change carriers...
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are very sorry for the delivery problem you encountered. Although this is beyond our control, we take your comments about the carrier very seriously and are constantly working to improve our services. Your satisfaction is very important to us, and we hope to see you again soon for other gourmet experiences. Thank you for your confidence Caviar de Neuvic Customer Service
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Corine W.
Rating: 5 out of 5
following a purchase from 12/10/2024
Quality service Carrier who cares about the premises I recommend without hesitation Thank you
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Response from Caviar de Neuvic
Hello, Thank you very much for your superb 5-star feedback! We are delighted that you appreciated the quality of our service and the care taken by our carrier. Your recommendation is our greatest satisfaction! Thank you for your confidence, and we look forward to working with you again on your next orders. Customer service Caviar de Neuvic
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Renée C.
Rating: 5 out of 5
following a purchase from 03/12/2024
Fast delivery and high quality products. One regret: you no longer send a small cooler bag...
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback and your compliments on the quality of our products and the speed of shipment! Regarding your comment on the cooler bag, we would like to point out that our shipments have always been designed to guarantee the cold chain thanks to isothermal packaging and high-performance cooling gels. We are delighted that our products have met with your complete satisfaction. Thank you for your confidence Caviar de Neuvic Customer Service
B
Boris O.
Rating: 5 out of 5
following a purchase from 03/12/2024
Perfect
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority, and we look forward to serving you again! Customer service Caviar de Neuvic
J
Jean-Yves B.
Rating: 5 out of 5
following a purchase from 30/11/2024
The product, the welcome and the service are TOP. Chronofresh's service and follow-up leaves something to be desired; it's better to have your order delivered 24 hours before the desired date to be on the safe side.
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your compliments on our products, our welcome and our service! We are delighted that you enjoyed your experience with us. Concerning our Chronofresh carrier, we understand your comment and regret the hazards sometimes encountered with their service. We advise you to anticipate your deliveries slightly, for greater peace of mind. Your opinion counts and your satisfaction is paramount. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
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Jean Marc V.
Rating: 5 out of 5
following a purchase from 25/11/2024
Efficient and responsive site
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Response from Caviar de Neuvic
Hello, Thank you for your 5 star review! We appreciate your feedback regarding our website. We hope that the Osciètre and the Anguille fumé have met your taste expectations. We look forward to assisting you with your future orders. Customer service Caviar de Neuvic
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Eric A.
Rating: 5 out of 5
following a purchase from 28/11/2024
Easy order taking, very short delivery time with ChronoFresh.
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We're delighted to hear that our carrier's order-taking and service met your expectations. Your satisfaction is our priority, and we hope to see you again for other equally successful orders. Customer service Caviar de Neuvic
H
Huguette L.
Rating: 5 out of 5
following a purchase from 26/11/2024
Attentive service!
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star rating! Our service does everything in its power to provide you with quality follow-up. Your satisfaction is our greatest reward. See you soon! Customer service Caviar de Neuvic
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Jean-Claude S.
Rating: 5 out of 5
following a purchase from 21/11/2024
Perfect
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Customer service Caviar de Neuvic
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Guillaume L.
Rating: 5 out of 5
following a purchase from 07/11/2024
Fast and secure shipping, and the product itself is perfect.
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Response from Caviar de Neuvic
Hello, Thank you for your review! We are delighted that your experience with us went well and that our Baeri caviar met your expectations. We look forward to seeing you among our next orders! Customer service Caviar de Neuvic
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Florine M.
Rating: 5 out of 5
following a purchase from 03/11/2024
Received on time, well packaged
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Response from Caviar de Neuvic
Hello, Thank you for your kind review. We are happy to know that you were able to receive your package on time. At Caviar de Neuvic, our products are carefully packaged to preserve their freshness and quality. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
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Erick G.
Rating: 2 out of 5
following a purchase from 07/11/2024
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
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Response from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
A
Alain M.
Rating: 5 out of 5
following a purchase from 07/11/2024
Very good. Good caviar even if I'm not a connoisseur.
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Response from Caviar de Neuvic
Hello, Thank you for your feedback and for your 5-star rating. We are fully satisfied that even without being a connoisseur, you were able to appreciate our Baeri caviar. Please do not hesitate to contact us if you require any further information for your next order. See you soon Customer service Caviar de Neuvic
A
Alain P.
Rating: 5 out of 5
following a purchase from 31/10/2024
Very good products overall
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Response from Caviar de Neuvic
Hello, Thank you for your positive feedback. We are happy to hear that our delicatessen products have met your expectations. See you soon! Customer service Caviar de Neuvic
M
Marie Odile L.
Rating: 3 out of 5
following a purchase from 21/10/2024
Disappointed because some products are not at all to my taste
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Response from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
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Regine B.
Rating: 3 out of 5
following a purchase from 22/10/2024
the site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
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Response from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
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Patrick L.
Rating: 5 out of 5
following a purchase from 21/10/2024
RAS: precise and punctual delivery, careful and protective packaging.
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Response from Caviar de Neuvic
Hello, Thank you for your review and 5-star rating. Caviar de Neuvic is delighted to hear that your experience with us was a success. Your satisfaction is our priority. Thank you for your confidence! Customer service Caviar de Neuvic
A
Alain C.
Rating: 5 out of 5
following a purchase from 17/10/2024
Perfect!
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Caviar de Neuvic Customer Service
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Gentiane G.
Rating: 2 out of 5
following a purchase from 09/10/2024
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
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Response from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
C
Christiane J.
Rating: 5 out of 5
following a purchase from 15/10/2024
Fast delivery. Products well packaged in a space-saving, easy-to-handle box. Products not yet tasted ....
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are delighted that the delivery was quick and that our products were carefully packaged for optimal reception. We hope you will appreciate their quality as soon as you taste them. Don't hesitate to come back and share your experience with us! See you soon! Caviar de Neuvic Customer Service
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Gisbert M.
Rating: 5 out of 5
following a purchase from 29/09/2024
ras.
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Response from Caviar de Neuvic
Hello, thank you for your feedback and your 5-star review! See you soon! Customer service Caviar de Neuvic
F
Franck L.
Rating: 5 out of 5
following a purchase from 07/10/2024
Very good
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review. Your satisfaction is our priority! See you soon! Customer service Caviar de Neuvic
D
Denis K.
Rating: 5 out of 5
following a purchase from 28/09/2024
everything is perfect, the site is easy to use, the products perfectly explained and the delivery impeccable on the times announced and the cold chain perfectly respected.
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Response from Caviar de Neuvic
Hello, Thank you for your constructive feedback and for your 5-star rating! Caviar de Neuvic is very pleased to hear that the entire purchasing process for your order went smoothly. Our products are carefully packaged to guarantee freshness and quality. What's more, we ship with Chronofresh to ensure refrigerated delivery. Your satisfaction is our greatest reward. See you soon! Caviar de Neuvic Customer Service
J
Jean Pierre M.
Rating: 5 out of 5
following a purchase from 25/09/2024
Very good quality products. Faultless shipping and packaging.
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Response from Caviar de Neuvic
Hello, thank you for this superb 5-star review! Caviar de Neuvic is committed to the quality of its products. We are happy to know that our delicatessen products have met all your expectations. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
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Eugenio F.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very good products
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5 stars and your excellent feedback! We are delighted that our products met your expectations and that you found them to be up to your standards. At Caviar de Neuvic, we pride ourselves on offering products of the highest quality. Your satisfaction is our greatest reward, and your feedback encourages us to continue offering the very best in French excellence. We look forward to meeting you again for future tastings of our exceptional products. Customer service Caviar de Neuvic
A
Alexis D.
Rating: 5 out of 5
following a purchase from 12/09/2024
Very good
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Response from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our fish roe has met your expectations. Your satisfaction is our priority. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
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Evelyn M.
Rating: 5 out of 5
following a purchase from 09/09/2024
A happy duo...
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Response from Caviar de Neuvic
Hello, Thank you so much for your 5 stars and your enthusiastic feedback! We're delighted to hear that our "Plaisir Duo" gift set added a touch of happiness to your moment. Our boxes are designed to offer a refined gourmet experience, and we're delighted to hear that you enjoyed this tasting for two. At Caviar de Neuvic, we do our utmost to create unique moments of sharing around exceptional products. Your satisfaction is the best reward of all, and we're happy to contribute to these precious moments. We look forward to welcoming you to our range of gift sets for new tasting experiences.* Caviar de Neuvic Customer Service
J
Jacques C.
Rating: 5 out of 5
following a purchase from 23/08/2024
No (nasty) surprises. The order arrived exactly as expected, in good condition, in a word: perfect.
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Response from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority! We are delighted to hear that your experience with us was a success! See you soon! Caviar de Neuvic Customer Service
M
Marc C.
Rating: 5 out of 5
following a purchase from 09/08/2024
Easy to order. Very good online support.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you found our site easy to use and that our online support lived up to your expectations. We do our best to provide a smooth and enjoyable experience for our customers, and your feedback is a great source of motivation for us. Please don't hesitate to contact us if you need any help in the future. the caviar de Neuvic team
A
Anne-Marie P.
Rating: 5 out of 5
following a purchase from 29/07/2024
Delivery assured under the best conditions.
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Response from Caviar de Neuvic
Thank you very much for your positive feedback! We are delighted to hear that the delivery went smoothly. Your satisfaction is our priority, and we are pleased to see that our efforts to ensure quality delivery are bearing fruit. Please do not hesitate to contact us if you have any further queries. See you soon! The caviar de Neuvic team
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Eric M.
Rating: 3 out of 5
following a purchase from 28/07/2024
Problem with delivery.
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Response from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
C
Christian V.
Rating: 5 out of 5
following a purchase from 18/07/2024
User-friendly navigation. Good delivery service.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted that you found our site easy to navigate and that our delivery service met your expectations. Your satisfaction is our priority, and your comments encourage us to continue offering a quality experience. We hope to see you soon on our site! The caviar de Neuvic team
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Thierry F.
Rating: 5 out of 5
following a purchase from 26/06/2024
On-time delivery
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Response from Caviar de Neuvic
Hello Thank you very much for your positive feedback and for taking the time to share your experience. We are delighted to hear that your delivery went well and that you are satisfied with our service. Your satisfaction is our priority, and your feedback encourages us to continue to provide a quality service. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your confidence. Caviar de Neuvic customer service
D
Dominique L.
Rating: 5 out of 5
following a purchase from 29/06/2024
Perfect order, delivery and tasting
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Response from Caviar de Neuvic
Hello Thank you so much for your complimentary feedback and for sharing your experience. We are delighted to hear that your order, delivery and tasting were perfect. Your satisfaction is our greatest reward, and your positive feedback encourages us to continue offering high quality products and services. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
P
Pierre B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfect delivery - excellent Beluga caviar.
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Response from Caviar de Neuvic
Hello Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that you found the delivery perfect and that our Beluga caviar lived up to your expectations. Your satisfaction is our top priority, and your glowing comments encourage us to continue offering products and services of the highest quality. If you have any further questions or requirements, please do not hesitate to contact us. We look forward to serving you again soon. Thank you again for your trust and support. Caviar de Neuvic customer service
M
Mamuka K.
Rating: 5 out of 5
following a purchase from 26/06/2024
I received my parcel, thank you, I trust you, I hope to buy.
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Response from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We are delighted to hear that you have received your parcel and that you are satisfied with our service. Your trust is precious to us, and we are committed to continuing to offer you quality products and services. We look forward to serving you again in the near future. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
S
Samuel L.
Rating: 5 out of 5
following a purchase from 30/06/2024
Very fine caviar, remarkable quality, and, on special offer, a particularly good price! All this for a 100% French product!
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Response from Caviar de Neuvic
Hello, thank you very much for your complimentary feedback! We are delighted to hear that you have appreciated the finesse and remarkable quality of our caviar, as well as our attractive promotion. We are particularly proud to offer a 100% French product, and your satisfaction is our greatest reward. Your positive comments encourage us to continue offering exceptional products at competitive prices. We look forward to serving you again soon. If you have any further questions or requirements, please do not hesitate to contact us. Thank you again for your trust and support. Caviar de Neuvic customer service
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