★★★★★
based on 35255 reviews published
Latest customer reviews
I am very happy with my new red Beret and black Fedora hat. Perfect size, very nice hats! Very satisfied! Also good price. Took a little longer than expected to deliver. Overall very happy! Thank you.
Thank you for the phone reception for the information. The processing of the order was perfect. Best regards.
Great and fast delivery
The toque is superb, of very good quality, I am delighted. Flo
Found the only place (on the planet!) that had stock of beautiful Stetson cap in my size. Received amazing service to accompany headwear. Postage was free (even to UK) and fast, item very well packaged and protected. Could not be happier 🙂 Thank you very much
In accordance with the catalog
Very professional merchant to recommend without hesitation
I am very happy with this hat. It perfectly meets my expectations. It is warm and cozy. Moreover, I appreciate the site that explains well how to measure a hat even though this one is a one size fits all, and full of advice! A big thank you to the Traclet hat shop!
Perfect
I appreciate your items (hat and then peaked cap). These are quality products - I have absolutely no regrets and will not hesitate to contact you for a next order.
Excellent quality! Fast delivery! The only downside is that the children's size is really too small and it's not indicated.
Perfect as usual!
The cap doesn't really match the picture.
Perfect
Delay of 4 days for delivery, which required buying another gift (maybe related to weather conditions?). Wrinkled packaging bag.
Very nice experience at Chapellerie Traclet, the preparation and delivery were very fast.
Always the same pleasure to receive the order. Thank you to the whole team.
Never disappointed!
Serious.
Very nice site
I found a serious house, I recommend
Impeccable
Very nice hat
Berets well received, delivery faster than the expected date. I recommend
Ultra fast delivery! Very nice hat!
Thank you very much for your review and your rating of 5/5! We are delighted that you appreciated the speed of our delivery and the quality of your hat. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Very nice hat.
Thank you very much for your flattering review! We are delighted that you like our hat. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Great product but delivery time not respected as it arrived after Christmas!
Thank you very much for your positive feedback on our product! We are delighted that you like it. We sincerely apologize for the delay in delivery and understand your disappointment. Your feedback is valuable and helps us improve our service. We hope to see you again very soon on our site!
Best regards,
The Chapellerie Traclet team
Good quality hat (sailor cap), well made. The fabric is a little thinner than I would have liked. Quick and attentive after-sales service.
Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
Item conforms to the description, very satisfied with the quality. Fast shipping, received very quickly.
We sincerely thank you for your wonderful 5-star review. We are delighted to learn that the item met your expectations and that you appreciate its quality. Your satisfaction is our priority, and we always do our best to ensure a fast shipping. We hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
Very good nothing to complain about
Thank you very much for your flattering review! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and your positive feedback motivates us to continue providing the best possible service.
Best regards,
The Chapellerie Traclet team
Great!!
We sincerely thank you for your flattering review and are delighted that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we hope to see you again soon for new discoveries.
Best regards,
The Chapellerie Traclet team.
The ordered items are very good. Too bad that Colissimo did not meet expectations.
Good and I recommend.
We sincerely thank you for your flattering review and your recommendation. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your trust is our greatest reward. Do not hesitate to come back to see us soon!
Best regards,
The Chapellerie Traclet team
Satisfied but I expected a felt a little thicker, with better hold. Maybe I didn't choose the right model? In the meantime, I wear it every day and it will be fine for this winter and the beginning of spring. Thank you for the shipment, on time and perfectly packaged.
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you appreciate your hat and the quality of our service. Please feel free to contact us for advice on other models if you are looking for a thicker felt in the future.
Superb hat
Good product, just a shame to have paid €8 for a return.
Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Very good!
We sincerely thank you for your positive review and your 5-star rating! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Please feel free to reach out to us if you need advice or if you are looking for a new hat. See you very soon!
Best regards,
The Chapellerie Traclet team
Elegant and functional item at a very attractive price. Transaction without problems. I recommend
We sincerely thank you for your flattering review and are delighted that you appreciated the quality and price of our items. Your recommendation means a lot to us and we hope to see you again soon on our site "Chapellerie Traclet".
Best regards,
The Chapellerie Traclet team.