Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 12/08/2024
Good
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A
Anne C.
Rating: 5 out of 5
following a purchase from 11/08/2024
Order compliant and delivered quickly!
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C
Christophe M.
Rating: 5 out of 5
following a purchase from 09/08/2024
Perfect
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J
Joel C.
Rating: 5 out of 5
following a purchase from 11/08/2024
Smooth navigation on your site
Fast delivery
Satisfied with the product
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M
Michel C.
Rating: 5 out of 5
following a purchase from 10/08/2024
Punctuality of delivery and quality of the product
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C
Christophe L.
Rating: 5 out of 5
following a purchase from 10/08/2024
Very satisfied
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B
Benjamin L.
Rating: 5 out of 5
following a purchase from 09/08/2024
Good
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J
Jean-Louis M.
Rating: 5 out of 5
following a purchase from 11/08/2024
Impeccable and fast delivery
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E
Eveline F.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very good for the site. Perfect for delivery.
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R
Rayan D.
Rating: 5 out of 5
following a purchase from 09/08/2024
Well delivered
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D
Didier B.
Rating: 5 out of 5
following a purchase from 12/08/2024
Very good
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J
Jean-Marie S.
Rating: 5 out of 5
following a purchase from 09/08/2024
Item apparently of very good quality.
Closure of the clamps a bit hard.
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A
Anne G.
Rating: 5 out of 5
following a purchase from 25/07/2024
Good product, serious company
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C
Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
J
Jean-Louis R.
Rating: 5 out of 5
following a purchase from 08/08/2024
Very responsive service, perfect delivery, on time.
Quality item
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F
Francis P.
Rating: 5 out of 5
following a purchase from 08/08/2024
Perfect
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T
Thierry R.
Rating: 5 out of 5
following a purchase from 05/08/2024
Products conform to the description, very good value for money and fast delivery, thank you
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A
Anik V.
Rating: 5 out of 5
following a purchase from 08/08/2024
perfect
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M
Mallaury V.
Rating: 5 out of 5
following a purchase from 02/08/2024
Perfect
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A
Alain F.
Rating: 5 out of 5
following a purchase from 06/08/2024
Transaction with partial refund, everything was perfect.
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L
Laurent C.
Rating: 5 out of 5
following a purchase from 05/08/2024
Product compliant and fast delivery.
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N
Nicolas M.
Rating: 5 out of 5
following a purchase from 09/08/2024
Impeccable. Compliant and fast, always so professional at Traclet
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E
Emmanuel D.
Rating: 5 out of 5
following a purchase from 08/08/2024
Very good customer service that was able to respond to my request
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C
Cédric B.
Rating: 5 out of 5
following a purchase from 04/08/2024
Lots of choices and fast delivery.
Very good.
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T
Thomas D.
Rating: 5 out of 5
following a purchase from 12/07/2024
very reactive and good quality
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T
Thomas D.
Rating: 5 out of 5
following a purchase from 18/07/2024
top!
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M
Maïa S.
Rating: 5 out of 5
following a purchase from 05/08/2024
I asked questions before purchase, very quick and complete returns. I received my hat, I am delighted! And local manufacturing is exactly what I wanted. However, a downside on the finish of the ribbon around the hat
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M
Maud P.
Rating: 4 out of 5
following a purchase from 03/08/2024
Great site
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J
Jeroen V.
Rating: 5 out of 5
following a purchase from 03/08/2024
Quickly delivered, great caps, searched for a long time and luckily found
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P
Pascal F.
Rating: 5 out of 5
following a purchase from 02/08/2024
Very professional, thank you!
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F
Françoise N.
Rating: 4 out of 5
following a purchase from 07/08/2024
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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A
Alain Z.
Rating: 4 out of 5
following a purchase from 28/07/2024
Well-made site and practical to find your way around.
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F
Francois W.
Rating: 3 out of 5
following a purchase from 28/03/2024
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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G
G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Laurent C.
Rating: 5 out of 5
following a purchase from 04/08/2024
order processed and shipped quickly
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C
Chloe G.
Rating: 5 out of 5
following a purchase from 06/08/2024
Excellent service and quality products! Thank you, I am very satisfied with your availability and attentions.
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C
Claude C.
Rating: 5 out of 5
following a purchase from 04/08/2024
Very readable site, quality product and ultra-fast delivery. Hats off to Traclet!
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J
Jean Pierre G.
Rating: 5 out of 5
following a purchase from 07/08/2024
excellent
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H
Helmut B.
Rating: 5 out of 5
following a purchase from 07/08/2024
Thank you very much for the information received during the phone communication, it clearly shows the quality of the professionalism of the person. Best regards
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J
Jean-Marie N.
Rating: 5 out of 5
following a purchase from 31/07/2024
Satisfied with the products received, despite a significant waiting time before delivery
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