★★★★★
based on 35255 reviews published
Latest customer reviews
In line with what I expected.
Delighted with my 2nd order, good quality/price ratio
Very satisfied and a fast delivery
Quality caps and in careful packaging that respects the environment.
No problems
Just a small problem with the signaling of the restocking times (resolved by email)
Product matching my expectations, arrived quickly and properly packaged. Good quality for this item. The navigation on the site is satisfactory.
The product seems to be of good quality - color lighter than in the photo (more ecru than beige), but that's not a bad thing
Simple and fast navigation Timely delivery proposed Satisfied with this site, they are serious
ITEM NOT RECEIVED TO DATE
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
Really small
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
Nothing to report
Fast shipping
It's a serious site, I bought several hats and there is no problem when hesitating about sizes.
The variety of models and the clarity of the descriptions allowed me to find the hat that best suited my needs. I appreciated the choice in payment methods, the ease of ordering, the careful packaging, and the fast delivery. The model received is very beautiful, in line with the description and of good quality
Everything went well, thank you
Perfect, it's nice to have a custom cap!!
Always happy to shop here! perfect
Easy to find what you want
Very disappointing!
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Serious and responsive site!
And yet, night caps are hard to find
I am very happy. The site is well designed and I found my happiness.
The navigation on the site is pleasant and easy.
Very nice product but took a long time to arrive.
No problem. the site navigation could be a bit smoother
EXCELLENT Very good quality, well packaged. I recommend
Very satisfied with my purchase. Quality items. Very good protection of the items in the package. Phone support, for any information or intervention on the item, very pleasant and competent. I recommend Chapellerie Traclet for any online purchase. Thank you.
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
Too many one-size-fits-all options
Very satisfied with my order. Quick delivery. Product well packaged.
Good quality products and services, usual commune
Easy, nothing special
Clear site. Order delivered very quickly. Item conforms to the description and is of quality. Everything is perfect
I have always had great trust in Traclet. And that will not change
Great
Item conforms to my expectations, good quality delivered carefully and quickly
Another order where everything went smoothly! Clear!
No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
Three years ago I bought a cap from you and I am very happy with the products, that’s why I am ordering again, one for me and one for my friend