★★★★★
based on 35255 reviews published
Latest customer reviews
The item I ordered on the online site and received very quickly corresponds exactly to what was presented. Delivered in two days by chronopost to my home. Perfect!
It has a simple style, it is comfortable and it fits me well.
Thank you very much for your flattering review! We are delighted to hear that our hat suits you perfectly and that you appreciate its style and comfort. Your satisfaction is our priority. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Order well, no problems upon arrival
Thank you very much for your positive feedback! We are delighted that your order went well. We look forward to serving you again at Chapellerie Traclet!
Best regards,
The Traclet team
Disappointed with the quality
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team
Qualitative and fast. Thank you
Thank you very much for your positive feedback and your rating of 5/5! We are delighted that you appreciated the quality of our products and the speed of our service. Don't hesitate to come back to see us, we will always be there to satisfy you!
Best regards,
The Chapellerie Traclet team
All good
Thank you very much for your positive review and your rating of 5/5! We are delighted that our site "Chapellerie Traclet" pleases you. Your satisfaction is our greatest reward!
Best regards,
The Chapellerie Traclet team
Product conforms to the order
Very satisfied with my order. Thank you
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your order. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet."
Reactive customer service but misleading. Even though the ordered size is "special", I was not informed of such a long delay. The site mentions fast delivery in 24 or 72 hours! What a scam
Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Perfect
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority.
See you soon,
The Chapellerie Traclet team
Very good quality
Thank you very much for your positive feedback! We are delighted that you are satisfied with the quality of our products. Your support is precious to us.
See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Quality product. Fast and easy shipping and return
We warmly thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you appreciated the quality of our products as well as the speed of our shipping and return service. Your satisfaction is our priority, and we hope to see you very soon on our site for new experiences.
Best regards,
The Chapellerie Traclet team.
Excellent, nothing to complain about!
Thank you very much for your excellent review! We are delighted that our site "Chapellerie Traclet" has satisfied you. Your positive feedback is greatly appreciated and motivates us to continue offering the best.
See you soon,
The team at Chapellerie Traclet.
Perfect
Simple, quick, efficient, compliant products
Thank you very much for your positive feedback! We are delighted to hear that you found our service simple, fast, and efficient, as well as the compliance of our products. Your satisfaction is our priority. See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Fast delivery, compliant product. Perfect.
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the speed of our delivery as well as the compliance of your product. Your satisfaction is our priority, and your positive feedback encourages us to continue providing quality service. We hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
Hello, it has been more than two weeks since I ordered and I still haven't received anything. Traclet announces deliveries in 4 days, which is completely misleading.
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team
Perfect!
Order received quickly, good quality bonnets
Toque delivered and received very quickly by Chapellerie Traclet. Wishing your team a very good year. Thank you.
Great, I am very satisfied with the service and quality. Thank you.
Second order, perfect like the first. Thank you for the choice and quality of the packaging.
Fast shipping, compliant product and perfectly packaged. ⭐⭐⭐
Magnificent for now
Order received very quickly... article compliant, very well packaged... I highly recommend!!
Received on time, article compliant
Great choice, easy online ordering, very efficient and courteous service: I will gladly shop at Traclet again!
Fast and well-protected package
Purchase of a good quality beret, lacks a bit of density. Good quality/price ratio nonetheless.
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I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
Perfect
Impeccable items, just disappointed not to have received a box for the Lhaulere items.
Received my product on time. Note: it seems there were duplicates at your shipping since later I received a second notice at the Post Office for a package that I let return to you. No problem for me but I'm passing on the info for your internal management. Regards and thank you for your service.
Very good fast shipping
We sincerely thank you for your flattering review and for the 5/5 rating you gave to our hat shop. We are delighted to learn that you appreciated the speed of our shipping. Your satisfaction is our priority, and we hope to see you again soon on our site for future orders.
Best regards,
The Traclet Hat Shop Team
Cap of very good quality keeps the head warm ordered delivered on the scheduled date on my part I should have taken a size smaller but I still recommend the Traclet hat shop
Thank you very much for your positive review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of your cap and that the delivery went well. Do not hesitate to contact us for size advice, we will be happy to help you. Looking forward to seeing you again soon on our site!
Best regards,
The Traclet Hat Shop Team.
Conforms to the photo, delivery quite fast
Thank you very much for your positive review! We are delighted to learn that your order was in line with your expectations and that the delivery was fast.
Looking forward to serving you again!
Best regards,
The Traclet Hat Shop Team
Good purchase
We sincerely thank you for your positive evaluation of 5/5. We are delighted to learn that your shopping experience on our site "Chapellerie Traclet" was satisfactory. Do not hesitate to come back to us for any questions or future needs, we are at your disposal.
Best regards,
The Traclet Hat Shop Team
Well
Color does not match the photo on the website. Much duller
Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.
Best regards,
The Chapellerie Traclet team