English
/10
★★★★★
based on 35893 reviews published
★★★★★
based on 35893 reviews published
Latest customer reviews
5
/5
★★★★★
Very happy
Denis B.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
We warmly thank you for your positive feedback, Denis. Your satisfaction is our priority, and we are delighted that you had a pleasant experience on our site "Chapellerie Traclet". Do not hesitate to reach out to us if you have any other questions or needs.
5
/5
★★★★★
Fast and compliant delivery
Michel G.
purchased on 04/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Michel,
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted to learn that you appreciated the speed and compliance of your delivery. Your satisfaction is our priority, and we hope to see you again soon among our customers.
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted to learn that you appreciated the speed and compliance of your delivery. Your satisfaction is our priority, and we hope to see you again soon among our customers.
5
/5
★★★★★
Fast and careful delivery
Didier L.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your flattering comment, Didier. We are delighted to learn that you appreciated the speed and care given to your delivery. Your satisfaction is our priority and we hope to see you again soon on our site "Chapellerie Traclet."
5
/5
★★★★★
Conforms to my order and my request
Bruno C.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your positive feedback, Bruno. We are delighted to hear that your order perfectly met your expectations. Do not hesitate to reach out to us for any future requests, we will always be happy to assist you.
5
/5
★★★★★
Item conforms to its description. Delighted with this purchase
Mona J.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Mona,
Thank you very much for your positive feedback! We are delighted to hear that the article met your expectations. Your satisfaction is our priority. See you soon on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to hear that the article met your expectations. Your satisfaction is our priority. See you soon on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Always very satisfied with your services
Stephane R.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
Dear Stéphane,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are still satisfied with our services. Your satisfaction is our priority, and we strive to offer you the best at every visit. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you are still satisfied with our services. Your satisfaction is our priority, and we strive to offer you the best at every visit. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Meets my expectations
Roselyne P.
purchased on 02/03/2026
Translated review
Answer from Chapellerie Traclet
Dear Roselyne, we sincerely thank you for your positive feedback. We are delighted to learn that our site "Chapellerie Traclet" has met your expectations. Your satisfaction is our priority, and we hope to see you again soon among our customers.
1
/5
★☆☆☆☆
I have never been delivered
Eric M.
purchased on 01/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Eric,
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Item conforms to my wish, thank you
Jean Paul M.
purchased on 02/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Jean Paul,
Thank you very much for your positive feedback! We are delighted that the article met your expectations. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted that the article met your expectations. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
I am very happy and satisfied with my purchases at Traclet
Véronique J.
purchased on 01/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Véronique,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your purchases at Chapellerie Traclet. Your satisfaction is our priority, and we hope to welcome you again very soon.
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your purchases at Chapellerie Traclet. Your satisfaction is our priority, and we hope to welcome you again very soon.
5
/5
★★★★★
Careful shipping, very good quality product. One can only recommend the products of Chapellerie Traclet!
Eleonora P.
purchased on 03/03/2026
Translated review
Answer from Chapellerie Traclet
Dear Eleonora,
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with the shipping and the quality of our products. Your recommendation means a lot to us and motivates us to continue offering the best.
We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with the shipping and the quality of our products. Your recommendation means a lot to us and motivates us to continue offering the best.
We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
I think my order had been forgotten (6 weeks of waiting). Nevertheless, I give 5* because the "customer contact" was quick and reassured me about the consideration of my order. It was worth the wait: beautiful quality of the products. I am super happy with these traditional hats that complete my collection.
B. M.
purchased on 17/01/2026
Translated review
Answer from Chapellerie Traclet
Dear B.,
We sincerely thank you for your flattering review and for your understanding regarding the waiting time. We are delighted to learn that our customer service was able to reassure you and that the quality of our hats met your expectations. Your satisfaction is our priority, and we are happy to know that your new traditional hats perfectly complement your collection. We look forward to seeing you again soon on our website!
Best regards,
The Traclet Hat Team
We sincerely thank you for your flattering review and for your understanding regarding the waiting time. We are delighted to learn that our customer service was able to reassure you and that the quality of our hats met your expectations. Your satisfaction is our priority, and we are happy to know that your new traditional hats perfectly complement your collection. We look forward to seeing you again soon on our website!
Best regards,
The Traclet Hat Team
5
/5
★★★★★
French quality is present.
Didier B.
purchased on 20/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Didier,
Thank you very much for your review and your 5-star rating! We are delighted that the quality of our products meets your satisfaction. Your support for French manufacturing is precious to us.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Thank you very much for your review and your 5-star rating! We are delighted that the quality of our products meets your satisfaction. Your support for French manufacturing is precious to us.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
5
/5
★★★★★
Very satisfied with my purchase
Gérard L.
purchased on 27/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Gérard,
Thank you very much for your flattering review and your 5-star rating! We are delighted to hear that you are very satisfied with your purchase. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
Thank you very much for your flattering review and your 5-star rating! We are delighted to hear that you are very satisfied with your purchase. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
5
/5
★★★★★
Completely satisfied
Liliane B.
purchased on 17/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Liliane,
We sincerely thank you for your flattering review and your perfect score of 5/5. It is a great pleasure to know that you are completely satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and your feedback encourages us to continue providing the best possible service. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your perfect score of 5/5. It is a great pleasure to know that you are completely satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and your feedback encourages us to continue providing the best possible service. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
3
/5
★★★☆☆
No intermediate information on the delivery delay
Alain H.
purchased on 20/01/2026
Translated review
Answer from Chapellerie Traclet
Dear Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.
Sincerely,
The Chapellerie Traclet Team
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.
Sincerely,
The Chapellerie Traclet Team
5
/5
★★★★★
Great, in line with what I expected. Thank you
Didier L.
purchased on 28/02/2026
Translated review
Answer from Chapellerie Traclet
Thank you very much, Didier, for your flattering review! We are delighted to learn that our site "Chapellerie Traclet" met your expectations. Do not hesitate to come back to us for any future order or question, we will be happy to assist you.
5
/5
★★★★★
Very good! The visor is very good and the service is perfect
Catherine E.
purchased on 27/02/2026
Translated review
Answer from Chapellerie Traclet
We warmly thank you for your positive review, Catherine. We are delighted to learn that the visor and our service met your expectations. Your satisfaction is our priority, and we hope to welcome you back to Chapellerie Traclet soon!
1
/5
★☆☆☆☆
I am disappointed.
Alain B.
purchased on 02/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Fast shipping. Items conform to the description. Nice quality.
Marc H.
purchased on 01/03/2026
Translated review
Answer from Chapellerie Traclet
Thank you very much, Marc, for your flattering review and your score of 5/5. We are delighted to learn that you appreciated the speed of our service and the quality of our items. Your satisfaction is our priority, and we hope to see you again soon on our site!
5
/5
★★★★★
A loyal customer of Chapellerie TRACLET, I have never been disappointed by the items I have ordered. All are of excellent quality and shipping has always been done without any problems. Bravo!
Eric A.
purchased on 10/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Eric,
We warmly thank you for your flattering review and your loyalty to Chapellerie Traclet. We are delighted to learn that our products and our shipping service meet your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue offering you the best. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering review and your loyalty to Chapellerie Traclet. We are delighted to learn that our products and our shipping service meet your expectations. Your satisfaction is our priority, and your encouragement motivates us to continue offering you the best. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Orders are delivered quickly and the items arrive in perfect condition.
Joël G.
purchased on 01/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Joël,
Thank you very much for your positive review and your 5-star rating! We are delighted to learn that you are satisfied with the speed of our deliveries and the quality of the items. Your feedback is valuable and motivates us to continue providing quality service.
See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive review and your 5-star rating! We are delighted to learn that you are satisfied with the speed of our deliveries and the quality of the items. Your feedback is valuable and motivates us to continue providing quality service.
See you very soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
As usual, excellent!
Olivier P.
purchased on 01/03/2026
Translated review
Answer from Chapellerie Traclet
Hello Olivier,
Thank you very much for your review! We are delighted to know that you are always satisfied with your experience at Chapellerie Traclet. Your loyalty is our greatest reward. See you very soon!
Best regards,
The Chapellerie Traclet team
Thank you very much for your review! We are delighted to know that you are always satisfied with your experience at Chapellerie Traclet. Your loyalty is our greatest reward. See you very soon!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
The delivery time was a bit long but the quality of the cap is worth the wait.
Thomas D.
purchased on 30/12/2025
Translated review
Answer from Chapellerie Traclet
Dear Thomas,
Thank you for your glowing review and for your 5 stars. We are delighted to learn that the quality of the cap met your expectations, despite a delivery delay longer than we wished. Your satisfaction is our priority, and we are constantly working to improve our services. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you for your glowing review and for your 5 stars. We are delighted to learn that the quality of the cap met your expectations, despite a delivery delay longer than we wished. Your satisfaction is our priority, and we are constantly working to improve our services. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Hat conforms and well packaged, thank you.
Bernard N.
purchased on 20/01/2026
Translated review
Answer from Chapellerie Traclet
Dear Bernard,
We sincerely thank you for your positive review and your 5/5 rating. We are delighted to learn that your hat meets your expectations and that its packaging satisfied you. Your satisfaction is our priority, and we hope to serve you again very soon.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive review and your 5/5 rating. We are delighted to learn that your hat meets your expectations and that its packaging satisfied you. Your satisfaction is our priority, and we hope to serve you again very soon.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Nothing particular to say, the 2 products correspond to what I expected in terms of quality. The delivery times were respected. Thank you.
Daniel D.
purchased on 28/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Daniel,
We sincerely thank you for your review and are delighted to learn that our products met your expectations in terms of quality. We place great importance on respecting delivery times to satisfy our customers. Please feel free to reach out to us if you need anything.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your review and are delighted to learn that our products met your expectations in terms of quality. We place great importance on respecting delivery times to satisfy our customers. Please feel free to reach out to us if you need anything.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Good quality product at a fair price. Fast delivery.
Philippe T.
purchased on 27/02/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your positive feedback, Philippe. We are delighted to learn that you are satisfied with the quality of our products as well as the speed of our delivery service. Your opinion is valuable and motivates us to continue offering the best to our customers.
5
/5
★★★★★
Very satisfied
Lucien F.
purchased on 23/01/2026
Translated review
Answer from Chapellerie Traclet
Dear Lucien,
We sincerely thank you for your glowing review and for taking the time to share your satisfaction. Your feedback is valuable and motivates us to continue offering quality products and services at our Chapellerie Traclet. We look forward to serving you again!
We sincerely thank you for your glowing review and for taking the time to share your satisfaction. Your feedback is valuable and motivates us to continue offering quality products and services at our Chapellerie Traclet. We look forward to serving you again!
5
/5
★★★★★
Very nice sailor hat. The embroidered lettering is just a bit off.
Leslie V.
purchased on 17/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Leslie,
Thank you very much for your review and your 5/5 rating! We are delighted that you love your sailor hat. We take note of your comment regarding the embroidered lettering and will ensure to improve this point in the future. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your review and your 5/5 rating! We are delighted that you love your sailor hat. We take note of your comment regarding the embroidered lettering and will ensure to improve this point in the future. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Product as described and fast shipping, and perfect packaging
Dridi H.
purchased on 24/02/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Dridi. We are delighted to learn that our products met your expectations and that the shipping and packaging satisfied you. Your satisfaction is our priority, and we hope to see you again soon on our site "Traclet Hat Shop."
5
/5
★★★★★
All good, thank you
Neil M.
purchased on 23/01/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your positive review, Neil. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
2
/5
★★☆☆☆
Delivery times are very long
Mahamoud B.
purchased on 11/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Mahamoud,
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
5
/5
★★★★★
Perfect
Paul-jacques D.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Paul-Jacques,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and we hope to see you again very soon!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and we hope to see you again very soon!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Perfect
Denis P.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Denis,
We warmly thank you for your flattering feedback and your perfect score. Your satisfaction is our priority, and we are delighted that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering feedback and your perfect score. Your satisfaction is our priority, and we are delighted that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
3
/5
★★★☆☆
Satisfied with the product but delivery times excessively long without any information explaining it
Evelyne L.
purchased on 11/02/2026
Translated review
Answer from Chapellerie Traclet
Madam Evelyne, we thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are pleased that you are satisfied with your product, but we are also sorry for the delivery delay and the lack of information on this subject. Please be assured that we take your comments into consideration to improve our service.
5
/5
★★★★★
Order received quite quickly. Item seems to be of quality and approved to protect the face from the sun due to an actinic keratosis issue. It is reassuring to have items that seem to be of quality.
Gérard F.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Gérard,
Thank you very much for your positive review and for taking the time to share your experience. We are delighted to learn that your order was received quickly and that our product meets your expectations in terms of quality and protection. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive review and for taking the time to share your experience. We are delighted to learn that your order was received quickly and that our product meets your expectations in terms of quality and protection. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Perfect
Jeanne-marie P.
purchased on 25/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Jeanne-Marie,
Thank you so much for your flattering review! We are delighted that you had a perfect experience on our site. Your satisfaction is our greatest reward. See you very soon at Traclet Hat Shop!
Best regards,
The Traclet Hat Shop team
Thank you so much for your flattering review! We are delighted that you had a perfect experience on our site. Your satisfaction is our greatest reward. See you very soon at Traclet Hat Shop!
Best regards,
The Traclet Hat Shop team
1
/5
★☆☆☆☆
I had to return TWO defective hats. Now I am still waiting for a refund! Please refund immediately.
Alan E.
purchased on 20/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Alan,
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
-
David L.
purchased on 22/02/2026
Translated review
Answer from Chapellerie Traclet
Hello David,
We warmly thank you for your 5-star review. Your satisfaction is our priority and we are delighted that our service met your expectations. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your 5-star review. Your satisfaction is our priority and we are delighted that our service met your expectations. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
4
/5
★★★★☆
Thinner than my old one
Frederic L.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team