English
/10
★★★★★
based on 35893 reviews published
★★★★★
based on 35893 reviews published
Latest customer reviews
5
/5
★★★★★
-
Daniel G.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Daniel,
We warmly thank you for your flattering review and your 5/5 rating! Your satisfaction is our priority and your encouragement motivates us to continue providing the best possible service. Please do not hesitate to reach out to us if you have any questions or need advice on our products.
Best regards,
The Traclet Hat Shop team
We warmly thank you for your flattering review and your 5/5 rating! Your satisfaction is our priority and your encouragement motivates us to continue providing the best possible service. Please do not hesitate to reach out to us if you have any questions or need advice on our products.
Best regards,
The Traclet Hat Shop team
2
/5
★★☆☆☆
The delivery time was not respected. I received no information from the merchant to inform or reassure me. However, I like the product...
Gilles C.
purchased on 11/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
A bit of a delay because my size was no longer in stock but it was worth the wait! Just perfect
Dylan D.
purchased on 04/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Dylan,
Thank you very much for your review and your understanding regarding the processing delay of your order. We are delighted to learn that you are satisfied with your hat! Please feel free to come back to us, we will always be here to help you.
Best regards,
The Chapellerie Traclet team
Thank you very much for your review and your understanding regarding the processing delay of your order. We are delighted to learn that you are satisfied with your hat! Please feel free to come back to us, we will always be here to help you.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Always beautiful hats and fast shipping. Thank you
Didier D.
purchased on 24/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Didier, we sincerely thank you for your flattering review. We are delighted that you like our hats and that you appreciated the speed of our service. We look forward to seeing you again soon on our site!
5
/5
★★★★★
Item corresponding to the photo and description. However, delivery was very long. Hat ordered mid-December, delivered early March
Marie Francoise D.
purchased on 12/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Marie Françoise,
Thank you very much for your review and your perfect rating! We are delighted that the item met your expectations. We apologize for the delivery delay and understand your frustration. We are constantly working to optimize this part of our service. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your review and your perfect rating! We are delighted that the item met your expectations. We apologize for the delivery delay and understand your frustration. We are constantly working to optimize this part of our service. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Good quality. Product perfectly matching the description. Received very quickly. Perfect.
Martine J.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Martine,
We warmly thank you for your flattering review and for taking the time to share your experience. We are delighted to learn that the quality of our products and the speed of delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
We warmly thank you for your flattering review and for taking the time to share your experience. We are delighted to learn that the quality of our products and the speed of delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
5
/5
★★★★★
Fast delivery, excellent quality hat. Perfect
Laurent J.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Laurent,
We warmly thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of your hat and the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
We warmly thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of your hat and the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
5
/5
★★★★★
Easy cross border transaction
Ronald M.
purchased on 26/02/2026
Translated review
Answer from Chapellerie Traclet
We warmly thank you for your flattering review, Ronald. We are delighted to learn that you found the transaction easy, and this reflects our commitment to providing a quality customer experience, even internationally. Please do not hesitate to reach out to us for any future needs, we will be happy to assist you.
5
/5
★★★★★
Hello, I have received my package and I am happy with my order.
Cathicia R.
purchased on 13/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Cathicia,
We sincerely thank you for your positive review and are delighted to learn that your order fully satisfies you. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive review and are delighted to learn that your order fully satisfies you. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Very nice hat. Thank you
Daniel U.
purchased on 19/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Daniel,
We warmly thank you for your flattering review and your 5-star rating. We are delighted that you like our hat and hope it will accompany you in style. Please do not hesitate to reach out to us if you need any further advice or products.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering review and your 5-star rating. We are delighted that you like our hat and hope it will accompany you in style. Please do not hesitate to reach out to us if you need any further advice or products.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Product conforms to the description. Extremely long delivery times, over 4 weeks!
Raymond M.
purchased on 20/01/2026
Translated review
Answer from Chapellerie Traclet
Dear Raymond,
We sincerely thank you for your 5/5 rating and are delighted to learn that the product met your expectations. We also want to apologize for the delivery delays that may have caused inconvenience. We are constantly working to improve our service to provide an optimal experience for our customers. Your feedback is valuable and will help us progress.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your 5/5 rating and are delighted to learn that the product met your expectations. We also want to apologize for the delivery delays that may have caused inconvenience. We are constantly working to improve our service to provide an optimal experience for our customers. Your feedback is valuable and will help us progress.
Best regards,
The Chapellerie Traclet team
4
/5
★★★★☆
One star removed for the delay in obtaining and delivery (February), even though I understood your difficulties, but it was a gift planned for Christmas. The quality of the product is, however, impeccable
Ludovic M.
purchased on 14/12/2025
Translated review
Answer from Chapellerie Traclet
Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.
5
/5
★★★★★
Very satisfied with both the ordered products (a hat and a visor) the hat in particular is very beautiful and the packaging of the package (perfect).
Josiane P.
purchased on 22/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Josiane,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchases, especially the beauty of your hat. Your satisfaction is our priority, and we always ensure that each package is carefully prepared. We look forward to seeing you soon on our site!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchases, especially the beauty of your hat. Your satisfaction is our priority, and we always ensure that each package is carefully prepared. We look forward to seeing you soon on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Online store attentive to its customers, both by email and by phone. Dialogue, speed in shipping, fast and perfect delivery. Very serious store.
Tanguy G.
purchased on 19/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Tanguy,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted to learn that you appreciated our attentiveness and the speed of our service. Your trust motivates us to continue offering the best to our customers. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted to learn that you appreciated our attentiveness and the speed of our service. Your trust motivates us to continue offering the best to our customers. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
More than 4 months waiting without news if we don't ask! Good quality, bad service
V V.
purchased on 27/11/2025
Translated review
Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
5/5
Nathalie E.
purchased on 23/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Nathalie,
We warmly thank you for your 5/5 rating. Your satisfaction is our priority, and we are delighted that our offer has met your expectations. Please do not hesitate to come back to us for your future hat needs.
Best regards,
The Traclet Hat Shop team
We warmly thank you for your 5/5 rating. Your satisfaction is our priority, and we are delighted that our offer has met your expectations. Please do not hesitate to come back to us for your future hat needs.
Best regards,
The Traclet Hat Shop team
5
/5
★★★★★
Comfortable, pleasant to wear, fast delivery
Marianne F.
purchased on 23/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Marianne,
Thank you so much for your flattering review! We are thrilled to hear that you find our hats comfortable and pleasant to wear, and that the delivery was fast. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop team.
Thank you so much for your flattering review! We are thrilled to hear that you find our hats comfortable and pleasant to wear, and that the delivery was fast. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop team.
5
/5
★★★★★
Fast delivery.
Gaillard C.
purchased on 24/02/2026
Translated review
Answer from Chapellerie Traclet
We warmly thank you for your flattering review, Mr. Gaillard. We are delighted to learn that you appreciated the speed of our delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
5
/5
★★★★★
Perfect!
Cindy L.
purchased on 07/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Cindy,
We sincerely thank you for your glowing review! We are delighted to learn that your experience with Chapellerie Traclet was perfect. Your satisfaction is our greatest reward. We hope to welcome you again very soon!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your glowing review! We are delighted to learn that your experience with Chapellerie Traclet was perfect. Your satisfaction is our greatest reward. We hope to welcome you again very soon!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
The item received corresponds well to the image on the site. No disappointment and very positive review.
Noelle R.
purchased on 21/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Noelle,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that the item received met your expectations and the image presented on our site. Your satisfaction is our priority and we hope to see you soon on our online store.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that the item received met your expectations and the image presented on our site. Your satisfaction is our priority and we hope to see you soon on our online store.
Best regards,
The Chapellerie Traclet team.
5
/5
★★★★★
Good product faithful to my expectations thank you
René B.
purchased on 23/02/2026
Translated review
Answer from Chapellerie Traclet
Hello René,
Thank you very much for your positive feedback! We are delighted to learn that our product has met your expectations. Your satisfaction is our priority. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Traclet Hat Shop team
Thank you very much for your positive feedback! We are delighted to learn that our product has met your expectations. Your satisfaction is our priority. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Traclet Hat Shop team
1
/5
★☆☆☆☆
The size of this model is one size below European standard sizes. This is not mentioned in the product description.
Patrick S.
purchased on 29/12/2025
Translated review
Answer from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Fast shipping, quality item
Valerie G.
purchased on 06/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Valerie,
A big thank you for your glowing review! We are delighted to learn that you are satisfied with the speed of shipping and the quality of our item. Your satisfaction is our priority!
See you soon on our site,
The Chapellerie Traclet team
A big thank you for your glowing review! We are delighted to learn that you are satisfied with the speed of shipping and the quality of our item. Your satisfaction is our priority!
See you soon on our site,
The Chapellerie Traclet team
5
/5
★★★★★
Great quality item and service.
Ian D.
purchased on 21/02/2026
Translated review
Answer from Chapellerie Traclet
We sincerely thank you for your flattering review, Ian. We are delighted to learn that the quality of our items and our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
5
/5
★★★★★
Perfect
Laurence C.
purchased on 21/02/2026
Translated review
Answer from Chapellerie Traclet
Madame Laurence, we warmly thank you for your perfect rating of our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we are delighted to have been able to meet your expectations. We look forward to seeing you online soon!
5
/5
★★★★★
A hat of impeccable quality, super packaging for transport. I can't wait to give it next Saturday.
Christian G.
purchased on 20/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Christian,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with the quality of your hat and our packaging. We hope that the person who receives it will be just as pleased. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with the quality of your hat and our packaging. We hope that the person who receives it will be just as pleased. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
4
/5
★★★★☆
I am very happy with your products, but there was a long wait to receive my second cap.
Stevens D.
purchased on 20/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Super hat!
Arnaud G.
purchased on 21/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Arnaud,
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with your hat. Don't hesitate to come back and discover our collection. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with your hat. Don't hesitate to come back and discover our collection. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Perfect
Henri C.
purchased on 22/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Henri,
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best.
See you soon,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best.
See you soon,
The Chapellerie Traclet team
5
/5
★★★★★
Perfect
Lavigne G.
purchased on 21/02/2026
Translated review
Answer from Chapellerie Traclet
Hello LAVIGNE,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority, and we hope to see you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback and your 5/5 rating! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority, and we hope to see you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Super quality for the price Waterproof and warm Not the same color of fur but even prettier so no problem I would be colder in the ears... Just happiness thank you...
Thierry M.
purchased on 20/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Thierry, we warmly thank you for your flattering review! We are delighted to learn that you are satisfied with the quality of our products and that you like the color of the fur. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
5
/5
★★★★★
Hat of beautiful quality. Shipment even faster than the deadlines announced on the site. Package adapted to the hats.
Bruno C.
purchased on 22/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Bruno,
Thank you very much for your flattering review! We are delighted that you are satisfied with the quality of your hat and the speed of the delivery. Your feedback on the packaging is also greatly appreciated. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Thank you very much for your flattering review! We are delighted that you are satisfied with the quality of your hat and the speed of the delivery. Your feedback on the packaging is also greatly appreciated. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
4
/5
★★★★☆
Excellent product. Up to the previous orders.
Victor L.
purchased on 28/01/2026
Translated review
Answer from Chapellerie Traclet
Hello Victor,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Delighted, beautiful workmanship
Gilles P.
purchased on 22/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Gilles,
Thank you very much for your flattering review! We are delighted that our work met your expectations. Your satisfaction is our greatest reward. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that our work met your expectations. Your satisfaction is our greatest reward. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
I am very satisfied with this merchant and highly recommend it.
Laurent L.
purchased on 18/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. Your satisfaction is our priority, and we are delighted that our service met your expectations. Your recommendation is greatly appreciated, and we hope to welcome you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. Your satisfaction is our priority, and we are delighted that our service met your expectations. Your recommendation is greatly appreciated, and we hope to welcome you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Very good
Jérôme C.
purchased on 08/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Jérôme,
We sincerely thank you for your positive feedback and your 5-star rating. We are delighted to hear that you enjoyed your experience at Chapellerie Traclet. Please do not hesitate to reach out to us if you need advice or information, we would be happy to assist you again.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive feedback and your 5-star rating. We are delighted to hear that you enjoyed your experience at Chapellerie Traclet. Please do not hesitate to reach out to us if you need advice or information, we would be happy to assist you again.
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Perfect hat, delivered on time.
Stéphane A.
purchased on 18/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your hat as well as our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your hat as well as our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
5
/5
★★★★★
Delighted with my purchase. Can't wait to test it in extreme conditions (heat)...
Sylvie M.
purchased on 02/02/2026
Translated review
Answer from Chapellerie Traclet
Dear Sylvie,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your purchase. We hope it will bring you complete satisfaction even in extreme conditions. Do not hesitate to come back to us to share your experience!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your purchase. We hope it will bring you complete satisfaction even in extreme conditions. Do not hesitate to come back to us to share your experience!
Best regards,
The Chapellerie Traclet team
1
/5
★☆☆☆☆
I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response
Mehdi C.
purchased on 15/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Mehdi,
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
5
/5
★★★★★
Hello, I am very happy with the order that did not take long. The quality is there, made in Europe. Thank you.
Martine D.
purchased on 12/02/2026
Translated review
Answer from Chapellerie Traclet
Hello Martine,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your order and the quality of our products. Your support for European manufacturing particularly touches us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team.
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your order and the quality of our products. Your support for European manufacturing particularly touches us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team.