★★★★★
based on 35255 reviews published
Latest customer reviews
Very good, impeccable service, careful and attentive. I recommend!
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
Item corresponding to my order
The order is in accordance with the description, the site seems serious
Products conforming and totally meeting my expectations.
Clear website, good functionality, and the ordering process went very well even though it was the first time I used it as a Finnish customer.
Perfect
Navigation can be improved.
Very good and responsive
Very simple navigation
Perfect, fast shipping and just like in the photo when ordering! Very satisfied! Highly recommend!
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
Nothing to say. Customer service is top-notch following a delivery problem.
Thank you for your responsiveness and the delivery was completely in line with my expectations
Absolutely perfect packaging!!
The fedora is really beautiful. Thank you.
Hat conforms to the order, perfect delivery second purchase at Traclet. Never disappointed!
The Taclet site offers a wide variety of products, well referenced and accompanied by explanations and advice. Quite easy to choose the most flattering headgear.
The very quick consideration of the color change of my item after the order shows remarkable efficiency and responsiveness. Thank you.
Very happy and satisfied with Traclet, product of very good quality and remarkable customer service.
Perfect, thank you for the advice on the head size, I will order again soon. Thank you to the Traclet team.
Very good quality beret, I am very happy with my purchase.
Important choice
Order prepared with care and received quickly.
Easy site, order received quickly.
Very happy, very happy with my delivery and fast.
Very satisfied
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site. After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
Very long delivery and no news between the order and delivery. Disappointing.
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
I have been ordering from TRACLET for many years and have never been disappointed.
Very serious, product exactly matching my expectations. Fast shipping. To recommend.
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Great for everything.
Delivery and packaging Nothing to complain about
As usual, perfect!!
I am satisfied with my choices.
Perfect, delivery and package impeccable.
Very good.
Easy to use.
Good for everything.