★★★★★
based on 35293 reviews published
Latest customer reviews
Very good, fast delivery, no problem... I recommend ++++
Perfect nothing to say
Very good, this delighted everyone to put the commodore cap back on our Italian friend who took advantage of his retirement to buy a boat in France and is leaving with it to sail. Thank you very much for the diligence.
Very good impeccable service, careful I recommend
No problem, good follow-up on the replacement of the defective item.
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
Perfect, good quality
Everything easy without incident, quick reception and in good condition!
A very well-made site, the Ali Baba cave for the immense choice! I order before noon and the order is announced shipped in the afternoon. PERFECT.
Kindness, professionalism and express shipping everything was perfect. The hat is magnificent, of very good quality. House to recommend
Very beautiful..
Pretty cap
Perfect
My opinion has already been given on the product
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
In accordance with the order.
Navigation is convenient, however, a tab: add to my favorites would be greatly appreciated. The shipment of orders is fast and the products are in accordance with the description.
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
Simple and pleasant site Easy order Very satisfactory order processing.
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
Fast, Complete, Efficient 😉
Choice product, in accordance with my request, fast delivery, careful packaging
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat. Since then, nothing despite 2 follow-up emails and attempts to call without response. In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
Fast shipping. I am waiting for a reply to an email about a product out of stock?
Very good Basque beret almost a pie
I found the beret I was looking for...
Traclet quickly answered my question about the product, then shipped my order just as quickly. The site is quite intuitive. The product descriptions are well detailed.
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
Fast serious completely met my expectations cordially see you next time
Very good site with quality products.
Top notch this is the fourth time I order
Exactly as described. Arrived earlier than predicted. Great.
Satisfied with the product
Very complete site, quick phone reception and good advice, fast delivery.
The wait is worth it, very nice merchandise and I am very satisfied.
Always very well received by Mr. Traclet over the phone. Perfect and fast delivery.
Totally satisfied
Hat delivered on time, after requesting information by email, with a very quick response
Well
Fast and careful shipping, item corresponds well to the description
The website is very well done. Product conforms to the photos on the site