★★★★★
based on 35293 reviews published
Latest customer reviews
Clear site. Easy order. Perfect hat
Very good
It's the cap I've been looking for a long time, fast delivery, what can I say, thank you.
Very good, I recommend this site
Pleasant site to browse. Product matching the description.
Fast delivery! Careful packaging so everything is cool!
Delivery on time but packaging too small so hat with creases and slightly deformed
Professionals with a perfect customer service.
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!! I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
Very easy
Perfect quality, packaging, shipping and fast, what more could you ask for.. I recommend this company, 5 *
Very nice hat and of good quality. It arrived very well packaged. I am very satisfied with my choice. I recommend this site.
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
Easy to navigate the site, great choice and attractive prices
A site with choice, not exorbitant prices, I was delighted as it was for a gift, the person did not know these suspenders with different patterns, the fishing suspenders very beautiful color and fish and fishing rod pattern
Simple
Easy site, very good phone response, delivery time requested respected
Very very good service from start to finish
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
Everything is perfect!!!
The site is well designed, easy to use
Very good quality item arrived on time in impeccable condition.
The choice and especially the quality are there. Fast and free shipping to a relay point
Ease and simplicity to order
You can find here quality hats that are hard to find elsewhere.
IMPECCABLE
Fast delivery
Very good, fast and reliable - but no invoice?
Panama with remarkable shape and finish.
Very satisfied, thank you
Always very responsive, especially don't change anything
Very cowboy!
A perfect site, don't change anything
Everything is correct, no problem from the order to the reception at the PICK UP relay within the announced deadlines,
Precise descriptions of the product specifications.
Article of very good quality made in France
Very good
Magnificent!
Easy to use, good highlighting of the products
Order taking without problem, but once it's done, you announce that there is a stock shortage, without giving a delivery time and you charge the credit card. Not very correct