★★★★★
based on 35255 reviews published
Latest customer reviews
Everything is well respected.
Hello, this is a gift for Christmas.
NO PROBLEM
Very satisfied.
Perfect.
Product conforms to my expectations. Adequate packaging for a long journey. Delivery time correct.
Order arrived on time and in very good condition, I recommend.
Very good.
Error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
Navigation on the website, delivery and customer service are very good. I am very satisfied with the order.
Clear site, fast delivery.
Precise descriptions, useful setup video.
Fast delivery, well packaged. Nightcap waiting to be gifted and tried on!
Awesome quality cap. It fits normally. Fast shipping and well protected. Good communication.
I am very satisfied with my cap.
From the order to the reception, everything was perfect.
Perfect, thank you!
Very good telephone advice, good products, careful packaging.
Serious site. Compliant with the product description
Timely delivery, very good product in accordance with its advertisement
Used to buying from Traclet, I have never been disappointed. Best regards
Hello. Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
Beautiful beret made in France and very fast shipping, I am very satisfied with my purchase!
No delivery
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
Delivery of the item corresponding in every way to the description of the ordered product
Disappointing - Unreachable customer service, delayed shipping, complicated return or exchange procedures
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
Product compliant and received within the deadline
Super item
As usual, I was able to find the item I wanted quite quickly on the site, and in my size.
Long delivery times
Everything went well.
Everything is OK
Fast delivery. Perfectly done packaging. Nothing more to say, simply perfect.
Finally a real hat maker who offers many custom items of impeccable quality my husband is delighted with his summer and winter marine style caps and now for Christmas a stylish tweed cap glued
Fast and efficient
Very nice hat. Good communication. Fast shipping. Will shop with them again
Site with a very complete choice, easy and very clear order regarding delivery times (in my case size awaiting restock) quality item for a very reasonable price, delivered in secure packaging. Highly recommended.
Beautiful packaging
I thought the model was warmer and a little thicker for the price
Very nice cap that meets my expectations. I am delighted and appreciated the colors.