★★★★★
based on 35293 reviews published
Latest customer reviews
Fast delivery and perfect service! Keep it up!
The site is clear, the products are numerous. Fast and inexpensive delivery
Beautiful products.
Satisfied, product conforms to my request and fast delivery
Lots of choices.
In line with our expectations.
Beautiful UV hat. Too bad it doesn't fit cm by cm.
Several orders of headgear from Traclet without too many issues (just a size problem once). Order of suspenders arrived with a defect related to the placement of a label on the elastic fibers. Exchange made after return but would have been at my expense if I had not insisted. Had to send a photo of the problem and call because they apparently did not read the reason for the return in the form provided for this purpose. Surprising thing: the new suspenders are a bit different from those received first and returned. The new ones look good compared to the visual on the site unlike the first returned ones whose leather trim was lighter (and not sewn straight by the way) and the metal blocks were not identical (on the new ones it is well written 'Hercule'). Maybe an old collection during the first shipment. The experience is therefore mixed, doubt being allowed and I still do not understand why some businesses find it normal to have such defects just like the threads not stopped on some garments sometimes. Fortunately, exchanges by email and phone are responsive and once the exchange is accepted, the return label arrives very quickly.
Perfect.
Great choice, quality, and fast delivery despite restocking.
Easy navigation and good description, very beautiful quality products, otherwise order placed on May 25, received on June 24 after calling, and I did not receive any email to inform me of this delay (not even in spam)
Seriousness and speed summarize my opinion of this site very well.
Good site. A better identification of made in France products would be desirable.
Fast delivery
Nothing to complain about
The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...
Delivered on time
Item conforms to my expectations, easy ordering after information obtained from customer service.
Fast delivery and excellent service. In addition to the good quality of the hat 🙂 I recommend.
Order received on time. Serious service.
Fast shipping Product conforms and of quality Satisfied with my choice
Items conform to the description. Beautiful quality. Very fast delivery. I recommend.
Flawless service
Item corresponding to the order, of good quality, quickly sent... Perfect
The recommendations for measuring the head circumference seem to overestimate reality by a centimeter, 59 would have been perfect instead of 60 that I bought. Best regards
Very good products. good welcome and efficiency of the webmaster on the phone.
Nothing to report THANK YOU PERFECT
Perfect hat well packaged and arrived quickly I recommend
Hat conforms to the request, and to the size, it is labeled made in Italy which is a determining criterion. The only remark is that the site does not specify this 'detail', so I bought a bit blindly thinking I had bought a Chinese product.
Very high responsiveness. Fast delivery of well-packaged hats. An after-sales service among the most competent. Exceptional listening.
Difficulty connecting to my account quickly resolved by a quick email exchange with customer service via the site contact. Perfect. Items received fully correspond to my expectations, within very short deadlines.
I have great difficulty connecting to my account. Return shipping costs are payable. Their emails go to spam. My order was delayed. They do not respond or very slowly. One of the products is not correct.
for connecting to your account, here is the link on our site
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
You can log in with your email and password.
Shipping costs are payable when returning unless indicated on the site in the case where you pay by PayPal. In this case, it is refunded by Paypal.
Regarding emails, we have personal emails in gmail and they do go into the spam folder. In this case, at least one email should be validated so that the others are not.
Regarding the delay, as indicated on the product sheet for sizes out of stock, the delay is 1-2 weeks
You ordered on Saturday, June 12 and the order was delivered on June 28. It is true 2 additional days.
Finally, what is the issue with the model that does not fit.
remaining at your disposal.
best regards
Traclet sebastien
I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.
Delivery on the scheduled date, but the Benodet cap is large: rather 60 than 59 requested. Best regards
Well organized
Simple ordering process + delivery in J+2: perfect! Products received: conforming to the presentation on the site: perfect too!
Perfect as usual
Following a small incident during the receipt of a package... The management completely did what was necessary to resolve this dispute very quickly in a friendly manner... Thank you for the professionalism and kindness of this company.
I am completely satisfied with the service from Traclet. The hat I ordered was received the day after my order.
As always, no problem. Fast delivery and quality of the product. Thank you.