★★★★★
based on 35293 reviews published
Latest customer reviews
I am a satisfied customer, it's always good
PorkPie very chic and jazzy... it will become my new chic accessory with a 3/4 coat and suit or a leather jacket and jeans... In short, I love it
Products meet expectations and descriptions, of excellent quality
Very good item, fast delivery and in very short time.
Site could be simplified. More important indication when there is a stock shortage.
Product conforms to the description, fast delivery time
Choice and fairly quick delivery, good products
Very good
Responsiveness, fluidity, serious packaging
Fully satisfied
Very well done
The return conditions are terrible, I will not order again on your site!
as indicated in our sales conditions.
During an exchange, we share the shipping costs; you take care of the return to us and we take care of the reshipment.
Otherwise, if you do not want to pay the shipping costs at all, you can use the PayPal system which will cover the return to us and the shipping costs will be refunded by PayPal.
Thus, you will not have to bear the return; it will be refunded to you by PayPal.
What solution would you like in addition?
Remaining at your service.
Best regards
Traclet
I am satisfied with the product. Delivery: the delivery person did not leave the package in the mailbox even though it could fit (I checked); He rolled over the 80 meters of private road leading to my home, moving barriers that protected 2 manholes that had just been cemented at the risk of destabilizing them. It might be useful to indicate on the packages those that can be deposited in mailboxes.
The site is very easy to use. For me, the realization of my size 37 did not pose any problem. Super product that I have known for over 40 years!
There is only with you that I find Irish caps.... a big thank you to you Moustapha.
A downside on the order screen, which does not allow the selection of the desired product (photos showing two versions). Risky.
Very good as usual
Very fast delivery and the product corresponds exactly to the order 🙂
Serious and fast
Fast reception.
Perfect !!
I am satisfied with the speed and quality of shipping from Chapellerie - Traclet. The product is perfect and meets my expectations, by the way, I will order a second one. However, the relay point is disappointing, friendly yes, but almost always closed. Moreover, their phone number corresponds to a private individual ...?
Very user-friendly site, excellent product quality, ease of delivery
Extremely unpleasant after-sales experience
Thank you for your comment, we have taken into account your remarks regarding the fact that you did not receive your credit note following your return on February 16, on our side our system indicates it was done on February 18.
Please excuse us.
We tried to satisfy you as quickly as possible in the minutes following your message on Facebook.
We hope that the products will give you better satisfaction.
Thank you for your understanding.
Best regards
Traclet Sébastien
Satisfactory +++
To date, after a ordering error I returned the item but more than a month later no news.
please excuse us for this delay, we will refund you because the person who mistakenly received your hat did not return it to us and is no longer responding to our messages even though we sent her a return label.
Please excuse us for this inconvenience.
Best regards Traclet
Very nice quality
Easy navigation,
Nothing to say, smooth and intuitive navigation. Great plus for the help with measuring head circumference and advice.
Good, no deformation because in a large enough box etc.. But as a result... does not fit in the mailbox, so I had to go pick up the box at the post office, you can't have it all ^^. I am satisfied.
Perfect
Everything was perfect
Completely satisfied. Fast and efficient service.
Super
Very easy navigation on the site, very quick response regarding my inquiry.
Expensive for what it is. Part of the very thin double-sided adhesive film that overflows on the side of the fabric that will be in contact with the forehead: when you remove the protective film, at each end of the piece to be glued, a sticky rectangle will necessarily be against the forehead. It should have been that there was no sticky return at the ends. I am rather disappointed.
the head reducers have a sticky part that extends on the other side so that it is held during delivery.
When sending from us, a part is unstuck to facilitate the removal of the protective film. It is then easy to do the same on the other sides.
We have an explanatory video for the installation of the reducer at the bottom of the page, here is the link:
https://www.chapellerie-traclet.com/fr/entretien-du-chapeau/777-reducteur-de-tete.html
Remaining at your disposal for any questions.
Best regards
Traclet
Hat conforms to my order
Very well-made site. Fantastic choice. The advice given by phone is always kind and very helpful.
Well packaged and delivered quickly...
Very good product. very pleasant to wear