Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Very good transaction as always with this store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
New customer very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Regarding my order, their website has realistic photos regarding the colors. The packaging of the hats was well secured. I am happy with the ordered items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
The site is clear. Easy search with good explanations on the characteristics of hats and caps, for example UV protection material and more.. impeccable delivery in 2 days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2021
Beautiful design, received very quickly, protective packaging. Very satisfied.
We will see the durability in use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Not enough choice in colors for linen and cotton caps.
Otherwise very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
The order arrived quickly, perfectly packaged and in accordance with what I wanted. Thank you and "hats off"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
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Response from Chapellerie Traclet
Hello,
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
As usual fast and efficient
Product in stock received in 2 days
A very wide choice Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Completely satisfied with the received product.
In line with my expectations.
We will be leaving soon.
Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Product in line with my expectations. Delivered on time. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
In line with my expectations, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Excellent commercial site. Absolutely recommended for its very large selection and efficiency. Also very easy to reach.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2021
It's perfect. Hats off!.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very good
Fast delivery, faster than the confirmation email
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Good experience for my first order in terms of navigation for choosing my hat and regarding delivery tracking. I take away one star because the hat arrived really wrinkled without any shape and with very marked creases: a bit of a shame considering the quality of the hat which seems to be present.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Very satisfied with the offered service and customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Totally satisfied with the service and very wide choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Product conforms to the description. Delivery within the expected timeframe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Fast delivery. Hat conforms to my expectations. The size indications are correct!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Beautiful caps
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Quick processing of the order.
The shipping is very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very good visibility on the site. Correct prices. Fast delivery. Recommended for your future purchases.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Very well designed site, varied choice, size corresponding to the measurements taken, very nice item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Good but with a few small defects
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
Very good site, competence and clarity, the hat meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
easy navigation everything is impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Fast delivery, quality products, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Perfect, the item corresponds to the description and meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Meets my expectations. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Simple and efficient site, correct prices, clean and fast order, in short, the headgear already at the post
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
Super fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Site well and easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Impeccable navigation, very good customer service, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Large selection of quality hats.
Site to recommend.
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