9.4/10
★★★★★
based on 35293 reviews published

Latest customer reviews

5 /5
★★★★★

Nothing to say

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Acheteur Vérifié
purchased on 27/10/2020
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5 /5
★★★★★

Excellent quality and fast shipping

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Acheteur Vérifié
purchased on 14/10/2020
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4 /5
★★★★☆

Order received quickly

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Acheteur Vérifié
purchased on 06/11/2020
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3 /5
★★★☆☆

The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.

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Acheteur Vérifié
purchased on 28/10/2020
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5 /5
★★★★★

Simple and effective, with models worn that allow for good visualization of the model

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Acheteur Vérifié
purchased on 11/11/2020
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5 /5
★★★★★

For the first contact of choice, it’s perfect regarding delivery... I will give you feedback.

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Acheteur Vérifié
purchased on 11/11/2020
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5 /5
★★★★★

It was a gift sent directly. I didn't see it. But it was unanimously approved by the family.

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Acheteur Vérifié
purchased on 11/11/2020
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5 /5
★★★★★

Fast and careful delivery, the hat is conforming and of quality, the customer service is super nice 🙂

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Acheteur Vérifié
purchased on 10/11/2020
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5 /5
★★★★★

Hat that I find perfect. And delivered [very] quickly!

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Acheteur Vérifié
purchased on 27/10/2020
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4 /5
★★★★☆

The wool is of very good quality as well as the workmanship; however, the lining leather does not seem very durable. We'll see... the size seems 'tight' but the leather should stretch. Good purchase, I will recommend in the future.

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Acheteur Vérifié
purchased on 05/11/2020
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4 /5
★★★★☆

Fast delivery, very nice material, I recommend

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Acheteur Vérifié
purchased on 05/11/2020
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1 /5
★☆☆☆☆

I still have not been able to order the hat I wanted

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Acheteur Vérifié
purchased on 06/11/2020
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Answer from Chapellerie Traclet
Hello
can you please indicate the model you want as well as its reference.
What issue are you encountering to order it?
5 /5
★★★★★

Very satisfied

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Acheteur Vérifié
purchased on 27/10/2020
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5 /5
★★★★★

Excellent.

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Acheteur Vérifié
purchased on 04/11/2020
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5 /5
★★★★★

Fast delivery, very satisfied with my purchase.

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Acheteur Vérifié
purchased on 05/11/2020
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5 /5
★★★★★

I ordered a personalized walking stick on Thursday, received it on Saturday (incredibly short delay, but note that this is during confinement, so it may be longer under normal circumstances). The engraving is well done, the stick is superb and arrived very well packaged (stick in a stabilized tube with paper, all in a rolled carton stabilized with paper and well sealed with tape). I made this purchase for a Christmas gift for a good walker, I am sure it will be very pleasing. Thank you!

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Acheteur Vérifié
purchased on 05/11/2020
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5 /5
★★★★★

Perfect!

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Acheteur Vérifié
purchased on 31/10/2020
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 04/11/2020
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5 /5
★★★★★

Everything is perfect

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Acheteur Vérifié
purchased on 05/11/2020
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5 /5
★★★★★

Super fast and efficient, I recommend

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Acheteur Vérifié
purchased on 02/11/2020
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5 /5
★★★★★

Very good site, very happy with my purchase. Very serious site and available by phone. Thank you

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Acheteur Vérifié
purchased on 29/10/2020
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5 /5
★★★★★

Everything is perfect but I would have liked to receive a box to store my hat

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Acheteur Vérifié
purchased on 21/10/2020
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5 /5
★★★★★

Very good service

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Acheteur Vérifié
purchased on 21/10/2020
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5 /5
★★★★★

Products conform to the description. Very nice quality. I will recommend other items.

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Acheteur Vérifié
purchased on 05/11/2020
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 01/11/2020
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4 /5
★★★★☆

Delivery well done

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Acheteur Vérifié
purchased on 13/10/2020
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3 /5
★★★☆☆

Too bad we can't see the items worn

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Acheteur Vérifié
purchased on 03/11/2020
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4 /5
★★★★☆

The delivered items correspond well to what was presented on the site.

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Acheteur Vérifié
purchased on 01/11/2020
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5 /5
★★★★★

House to recommend without reservation. Only downside: on the site the 'care' tab cannot be activated (error message).

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Acheteur Vérifié
purchased on 31/10/2020
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1 /5
★☆☆☆☆

The received items are not the ones ordered

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Acheteur Vérifié
purchased on 31/10/2020
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Answer from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model with a return label.
sincerely
Traclet
5 /5
★★★★★

Navigation on the site super simple, delivery within 48h perfect packaging

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Acheteur Vérifié
purchased on 02/11/2020
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5 /5
★★★★★

Very satisfied with the items and the delivery

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Acheteur Vérifié
purchased on 18/10/2020
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5 /5
★★★★★

SUPER FAST AND EFFICIENT RESPONSE ON THE PHONE

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Acheteur Vérifié
purchased on 03/11/2020
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5 /5
★★★★★

Just a small issue with the paypal payment - I called - problem solved on the next order

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Acheteur Vérifié
purchased on 02/11/2020
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5 /5
★★★★★

It's easy to navigate the site and the order tracking is perfect, what more can I say!

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Acheteur Vérifié
purchased on 30/10/2020
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5 /5
★★★★★

Very nice site, great choice of hats well done

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Acheteur Vérifié
purchased on 17/10/2020
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4 /5
★★★★☆

Impeccable service. I recommend

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Acheteur Vérifié
purchased on 17/10/2020
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 12/10/2020
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1 /5
★☆☆☆☆

I ordered on October 11, 2020, and to this day I still have not received anything. One item out of two is awaiting restocking. I have no news. There were two weeks before delivery and I had accepted the delay. This is my 3rd order and it is the first time the delay is so long and especially that the payment for my order was made on the same day.

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Acheteur Vérifié
purchased on 11/10/2020
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Answer from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
We should send the order this week as our embroidery company had to close for a week due to covid.
The order has therefore taken a week longer.
Please excuse us for this inconvenience.
Thank you for your understanding.
Sincerely
Traclet
5 /5
★★★★★

Well-made site, quality products. Very happy with my purchase. I recommend this site during confinement, let's be supportive of small merchants

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Acheteur Vérifié
purchased on 28/10/2020
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