9.4/10
★★★★★
based on 35293 reviews published

Latest customer reviews

5 /5
★★★★★

I will order again One

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Nothing to complain about. Everything is as expected.

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Acheteur Vérifié
purchased on 12/08/2020
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5 /5
★★★★★

Fast and impeccable shipping

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Acheteur Vérifié
purchased on 13/08/2020
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5 /5
★★★★★

Fast delivery. Perfect

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Acheteur Vérifié
purchased on 12/08/2020
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5 /5
★★★★★

Always so efficient

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

The Traclet hat shop is an exemplary merchant: items conforming to competitive prices, ultra-fast delivery, particularly pleasant and careful service. I highly recommend.

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Acheteur Vérifié
purchased on 12/08/2020
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5 /5
★★★★★

The products are great, delivery is fast and careful.

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Acheteur Vérifié
purchased on 12/08/2020
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4 /5
★★★★☆

Easy to use site, lots of choices, slight delay in delivery.

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Acheteur Vérifié
purchased on 18/07/2020
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5 /5
★★★★★

Very satisfied, serious site, fast delivery, well-packaged product.

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Acheteur Vérifié
purchased on 13/08/2020
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5 /5
★★★★★

Top service.

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Great

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Very satisfying. This is my 2nd order. More will follow.

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Product as described and very fast shipping. I recommend

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Acheteur Vérifié
purchased on 12/08/2020
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4 /5
★★★★☆

Fast and efficient order, Beware of the gift message that is not respected. Too bad they lost the 5th star.

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Acheteur Vérifié
purchased on 02/07/2020
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Answer from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for forgetting the text.
The gift wrap was not forgotten?
Best regards
Traclet
1 /5
★☆☆☆☆

We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?

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Acheteur Vérifié
purchased on 16/07/2020
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Answer from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
5 /5
★★★★★

Very good store, serious and easy to use. Very fast shipping, too.

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Acheteur Vérifié
purchased on 05/08/2020
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5 /5
★★★★★

Very satisfied, a serious company, just how I like them

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Acheteur Vérifié
purchased on 22/07/2020
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3 /5
★★★☆☆

The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.

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Acheteur Vérifié
purchased on 20/07/2020
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Answer from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: http://www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: http://www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
4 /5
★★★★☆

Quick and efficient / good quality

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Nothing to say, perfect speed and deadlines respected

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Acheteur Vérifié
purchased on 07/08/2020
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4 /5
★★★★☆

Very good

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Acheteur Vérifié
purchased on 05/08/2020
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5 /5
★★★★★

Good advice and the reception deadlines are respected

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Very good!

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Very fast shipping, nice quality hat. Thank you!

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Acheteur Vérifié
purchased on 09/08/2020
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5 /5
★★★★★

Great choice, well-packaged product and sent quickly.

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Acheteur Vérifié
purchased on 10/08/2020
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3 /5
★★★☆☆

No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.

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Acheteur Vérifié
purchased on 10/08/2020
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Answer from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
4 /5
★★★★☆

Fast delivery. Meets my expectations

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Acheteur Vérifié
purchased on 10/08/2020
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5 /5
★★★★★

Nothing to say

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Acheteur Vérifié
purchased on 10/08/2020
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5 /5
★★★★★

Impeccable service as usual

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Acheteur Vérifié
purchased on 11/08/2020
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4 /5
★★★★☆

I am disappointed the hats do not have the same circumference even though I chose the same size

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Acheteur Vérifié
purchased on 10/08/2020
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5 /5
★★★★★

Fast delivery of the ordered model

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Acheteur Vérifié
purchased on 14/07/2020
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5 /5
★★★★★

Extremely fast, perfect!

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Acheteur Vérifié
purchased on 11/08/2020
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5 /5
★★★★★

Excellent online sales site offering all kinds of headgear. Clear and efficient interface, ultra-fast shipping and precise order tracking, what more could you ask for to be well covered. Online sales can offer the best, and that's the case here, thank you.

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Acheteur Vérifié
purchased on 10/08/2020
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5 /5
★★★★★

Hat conforms to the description (this is the second one!) and made in France!! Easy to use site.

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Acheteur Vérifié
purchased on 09/08/2020
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5 /5
★★★★★

Good quality! Very fast

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Acheteur Vérifié
purchased on 07/08/2020
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 08/08/2020
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4 /5
★★★★☆

Fast delivery, good product

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Acheteur Vérifié
purchased on 07/08/2020
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4 /5
★★★★☆

Great choice!

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Acheteur Vérifié
purchased on 08/08/2020
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5 /5
★★★★★

Great site. I will order again. Huge selection.

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Acheteur Vérifié
purchased on 10/08/2020
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