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Rating: 5 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
Very good item, fast delivery, PERFECT.
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A
Rating: 5 out of 5
Many items, it's perfect
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A
Rating: 3 out of 5
I would have liked to send to a different recipient than the billing address. This is impossible on your site.
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A
Rating: 5 out of 5
Very satisfied. Item perfectly matching expectations.
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A
Rating: 4 out of 5
I hope the hat will keep warm because for the price it is not very thick
A bit disappointed
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A bit disappointed
A
Rating: 5 out of 5
excellent hat shop website.
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A
Rating: 4 out of 5
Delivery time top-notch, the product corresponds exactly to the photos.
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A
Rating: 4 out of 5
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very well packaged, perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Great product
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A
Rating: 5 out of 5
Fast delivery. Very satisfied
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A
Rating: 5 out of 5
Very nice hat. Very careful and fast delivery. I highly recommend this site, I am delighted
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A
Rating: 3 out of 5
Not notified of the delivery; the package had been waiting at the post office for a week...
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good, fast and in accordance with the order
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A
Rating: 5 out of 5
Top, I have several to buy now
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A
Rating: 5 out of 5
Delivery on time, very good quality merchandise, in accordance with the site description
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A
Rating: 5 out of 5
Very good, many choices
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A
Rating: 5 out of 5
Happy with the delivery and the product!
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A
Rating: 5 out of 5
Product meets my expectations
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A
Rating: 5 out of 5
The site is very user-friendly. Delivery faster than expected. The packaging protects the hat well. The size fits perfectly. A success
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A
Rating: 4 out of 5
Beautiful quality, the brown is rather black, however the chapka is large when the ears are raised and is really fitted when they are lowered. The seams may tend to press a bit too much at the ears, we'll see with use over time, maybe to shape it.
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A
Rating: 5 out of 5
Very satisfied, item conforms and fast delivery.
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A
Rating: 4 out of 5
A lot of choices on the site, very easy to access and navigate. Item perfectly
conforms to what I had seen. Delivery in accordance with the expected deadlines.
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conforms to what I had seen. Delivery in accordance with the expected deadlines.
A
Rating: 2 out of 5
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Translated reviews
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
Everything went well: choice of items, order, payment, delivery.
Bravo.
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Bravo.
A
Rating: 5 out of 5
Site ok, however the delivery of my order does not quite match the photo on the site. Also, the rigidity of the hat is not sufficiently indicated. I RECOMMEND CHAPELLERIE TRACLET.
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A
Rating: 5 out of 5
Ordered from Réunion for a person living in Spain, the hat arrived in less than a week. An email is sent to say that the delivery person is arriving for the package. I was pleasantly surprised by the efficiency and speed of the services. Few sites offer this kind of service.
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A
Rating: 5 out of 5
Very nice cap, made in Ireland....Thank you.
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A
Rating: 5 out of 5
Superb cap in the right size, good quality. I recommend, Made in France.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 2 out of 5
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Payment difficulties on your site!!!
Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Rating: 5 out of 5
Very good product.
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A
Rating: 5 out of 5
Products conform, fast delivery.
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A
Rating: 5 out of 5
Order received on time. Quality product.
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A
Rating: 5 out of 5
Very happy, thank you.
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