English 
Français A
Rating: 5 out of 5
Fast service and very satisfactory product
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
All reviews
A
Rating: 5 out of 5
The order is perfect
Translated reviews
A
Rating: 3 out of 5
I received the hat more than three weeks after the order!
Translated reviews
A
Rating: 5 out of 5
I ordered this on the 6th and it arrived on the 8th. The item was exactly what I ordered. Impeccable service, thank you.
Translated reviews
A
Rating: 5 out of 5
The site is clear
Translated reviews
A
Rating: 5 out of 5
Quality product. Careful and fast delivery.
Translated reviews
A
Rating: 5 out of 5
I am completely satisfied
Translated reviews
A
Rating: 5 out of 5
Serious, perfect and very beautiful product
Translated reviews
A
Rating: 5 out of 5
Order conforms to the description. Beautiful quality.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Fast delivery. Items conforming
Translated reviews
A
Rating: 5 out of 5
Very good products and quality.
Translated reviews
A
Rating: 4 out of 5
Good overall.
Translated reviews
A
Rating: 5 out of 5
Smooth and clear site
Translated reviews
A
Rating: 5 out of 5
Item conforms to my expectations
Translated reviews
A
Rating: 4 out of 5
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
Translated reviews
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
A
Rating: 5 out of 5
Second purchase made at Traclet: impeccable service both times. Fast and clean shipping, nothing to complain about. Regarding the hat, no disappointment. Nice shape and especially very light (at least compared to my Stetson Elkader), so comfortable. Two downsides though: folding and shaping are not as simple as presented (worried about leaving creases), and the hat is a bit large (one size larger apparently). But maybe it's just my piece, and better that than too small. In any case, beautiful hat!
Translated reviews
A
Rating: 3 out of 5
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
Translated reviews
A
Rating: 5 out of 5
Nothing to report, the 2 caps = the best! fast delivery
Translated reviews
A
Rating: 5 out of 5
Very fast shipping.
Translated reviews
A
Rating: 5 out of 5
Order received in 48 hours? Ordered product conforms and is of quality.
I recommend this site
Translated reviews
I recommend this site
A
Rating: 5 out of 5
An important phone contact to choose the item well. Very serious site. Very satisfied. Very good value for money. The item received meets my expectations.
Translated reviews
A
Rating: 5 out of 5
Easy and very well done navigation
Translated reviews
A
Rating: 5 out of 5
Fast delivery. No issues.
Translated reviews
A
Rating: 4 out of 5
GOOD FOLLOW-UP; speed
Translated reviews
A
Rating: 5 out of 5
Easy access
Translated reviews
A
Rating: 3 out of 5
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
Translated reviews
A
Rating: 5 out of 5
Perfect. Good quality.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 5 out of 5
Good quality product, conforms to the description. Order received within 48 hours
Translated reviews
A
Rating: 4 out of 5
Very well organized. Easy. user-friendly
Translated reviews
A
Rating: 5 out of 5
Excellent communication, very professional staff attentive to the customer, very fast shipping, a pleasure to have discovered this site and very satisfied with the ordered items.
I highly recommend
Translated reviews
I highly recommend
A
Rating: 5 out of 5
Fast delivery after order, very nice quality of products
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Very good site I recommend
Translated reviews
A
Rating: 5 out of 5
Effective.
Translated reviews
A
Rating: 4 out of 5
Satisfied
Translated reviews
A
Rating: 5 out of 5
very satisfied items conform to the photos
order Monday received Wednesday
Translated reviews
order Monday received Wednesday
A
Rating: 5 out of 5
Fast shipping, the quality seems to be there!
Translated reviews
A
Rating: 5 out of 5
The item is exactly what I wanted. Thank you!
Translated reviews