★★★★★
based on 35293 reviews published
Latest customer reviews
I received the delivery but I am being asked to pay another 20.50 CHF to pick up the package. However, during my order, the shipping fee was already included in the price. Therefore, I still have not picked up the package before having an explanation. And if I have to pay this amount, I will directly return it and demand a refund. Thank you in advance for your attention to this message. Best regards.
First order! No particular problem regarding the site BUT A BIG PROBLEM as soon as the item is not available, I only received information about a restocking issue AFTER I had placed, validated, and paid for the order! I did not appreciate at all this principle of not informing at the time of the order!
Super professional and responsive. Hat received was too small, no problem to make an exchange
Fast delivery. Quality product and well packaged. I will surely recommend other products.
Clear site, easy access, consultation and easy choice of the item, item received perfectly packaged on the scheduled date, I highly recommend your services
Secure site offering a wide range of all kinds of hats for men and women. Nice discovery!
Perfect
Very good site for hats
Very good purchase and arrives quite quickly. Thank you hat shop
Very easy to follow
An incredible choice of hats with many search criteria: TB. One downside: regularly, no way to return to the previous page after consulting the details of an item that caught my attention.
Unacceptable delivery time!
Fast and efficient. Good product
Reliable
Good but be careful with the return of orders. Check your suppliers.
Correct navigation
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!! I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear. Curious one size!
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
Perfect
Well-presented site. Secure payment and immediate issuance of a dematerialized invoice. Item carefully packaged.
Excellent in every way
Very well made site.
Fast and good product
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Very easy order, transparent availability information, quite rare to be noted.
Perfect, very fast shipping of an excellent hat in top packaging.
The delivery is reliable and serious. However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
Second time I order from this site. No disappointment: quality item, good finish. Fast shipping, well packaged.
Regret of my choice
Well-made site. Large selection of hats with a separate category to facilitate searching. Timely delivery. I am satisfied with my order.
Very happy with the purchase made on the Triclet site. The order arrived on time.
I am satisfied with the site and the after-sales service, too bad that return shipping costs are not covered for an exchange due to a size that does not fit.
Hello, Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big. My disappointment is not related to the item being too big, as that can happen, but to the return procedure! 1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)! 2° - The purchase amount was: €23.50 3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00! In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!! You will understand that I will not repeat the experience! Best regards.
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
Wide range
Perfect
Serious site and fast delivery
Pleasant phone service that efficiently answered my doubts about the delivery before Father's Day. Pleasant site. But disappointing product.
Completely satisfied in every way.
Excellent
The hat arrived quickly, in a well-marked box as it is very fragile. Quality and beautiful hat. I highly recommend!
Fast delivery and adequate packaging. Product meets expectations. The information available on the site is complete and easily accessible.