Customer reviews of Chapellerie Traclet

Hello John,

Thank you for your flattering review! We are delighted that you appreciated the speed of our shipments and the quality of our after-sales service. Your recommendations motivate us to continue offering the best to our customers. We look forward to serving you again!

Best regards,
The Chapellerie Traclet team.

Hello Gilbert,

We sincerely thank you for your flattering review! Your satisfaction is our priority, and we are delighted that you found our site "Chapellerie Traclet" to your liking. We look forward to welcoming you again soon!

Hello Dylane,

Thank you very much for your positive feedback! We are delighted that our product has satisfied you. Your satisfaction is our priority and it encourages us to continue offering the best.

See you soon at Chapellerie Traclet!

Best regards,
The Traclet team

Hello Christine,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.

Here are our exchanges, we have not received a response following our last message

09/01/2026 - Sébastien TRACLET
Hello,

We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.

If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique

Remaining at your disposal.

Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "

Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt

Please let us know in return what you would like.

Best regards,
The Chapellerie Traclet team

Hello Alain,

Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.

Best regards,
The Chapellerie Traclet team

Madame Jacqueline, we warmly thank you for your flattering review. We are delighted to learn that you are completely satisfied with your order and that the product was delivered in good condition. Your satisfaction is our priority, and we hope to see you soon on our site!

Hello Daniel,

Thank you very much

Hello Etienne,

Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience on our site. Don't hesitate to come back for your future purchases.

Best regards,
The Chapellerie Traclet team

Hello Nathalie,

Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]

Looking forward to seeing you again soon.

Best regards,
The Chapellerie Traclet team

Dear Jérôme,

We sincerely thank you for your flattering review and are delighted that our site "Chapellerie Traclet" has satisfied you. Your appreciation encourages us to continue providing quality service to our clientele. We look forward to seeing you again soon among us!

Hello Emmanuel,

Thank you for your review and your 4-star rating! We are delighted that you appreciate the quality and elegance of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team

We sincerely thank you for your glowing 5/5 review regarding Chapellerie Traclet. Your satisfaction is our priority, and we are delighted to hear that you found your experience perfect. Do not hesitate to come back to us for your future hat needs.

Hello Gérard,

Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.

Best regards,
The Traclet Hat Team

Hello Thiebaut,

Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team