9.4/10
★★★★★
based on 35293 reviews published

Latest customer reviews

5 /5
★★★★★

All perfect

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Acheteur Vérifié
purchased on 30/05/2019
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2 /5
★★☆☆☆

Order too long, paid 4.80 € to wait 5 days, that's long.

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Acheteur Vérifié
purchased on 30/05/2019
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Answer from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
2 /5
★★☆☆☆

A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.

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Acheteur Vérifié
purchased on 28/05/2019
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Answer from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
5 /5
★★★★★

Serious, fast, well packaged

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Delivery without problems

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Acheteur Vérifié
purchased on 30/05/2019
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4 /5
★★★★☆

My stars are enough....

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Acheteur Vérifié
purchased on 30/05/2019
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5 /5
★★★★★

A unique store, with a human contact on site. Just like in the past!

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Acheteur Vérifié
purchased on 30/05/2019
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5 /5
★★★★★

Very well described, very good quality for years, I recommend

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

Perfect, I recommend!

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

Beautiful product. Neat finishes, fast shipping and well packaged. Thank you very much.

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

Very wide choice, complete and clear descriptions, fast delivery

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Acheteur Vérifié
purchased on 30/05/2019
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3 /5
★★★☆☆

Very detailed and well organized

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

I am happy to know your company,

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Acheteur Vérifié
purchased on 09/05/2019
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5 /5
★★★★★

I am happy

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Package conforms to the order and quick reception.

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Acheteur Vérifié
purchased on 21/05/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 24/05/2019
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5 /5
★★★★★

Very good site. complete and clear.

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Acheteur Vérifié
purchased on 12/05/2019
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5 /5
★★★★★

Beautiful hat, conforms to what I expected

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Perfect. Very satisfied.

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Acheteur Vérifié
purchased on 27/05/2019
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5 /5
★★★★★

Great, we are delighted

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

VERY GOOD SITE

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Serious, quality. Very good.

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Very good site, too bad you don't have more stores because it's hard to know if a hat will suit you

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Acheteur Vérifié
purchased on 29/05/2019
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5 /5
★★★★★

Serious site, competent

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Acheteur Vérifié
purchased on 15/05/2019
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5 /5
★★★★★

Very well presented, very easy to buy with PayPal.

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Nothing to say

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Acheteur Vérifié
purchased on 27/05/2019
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5 /5
★★★★★

Impeccable

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

Superb

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Acheteur Vérifié
purchased on 22/05/2019
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5 /5
★★★★★

Very good. Large choice

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Acheteur Vérifié
purchased on 27/05/2019
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3 /5
★★★☆☆

The quality is very good, but this hat does not stay on the head

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Acheteur Vérifié
purchased on 03/03/2019
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4 /5
★★★★☆

Good site, descriptions could be more precise.

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Acheteur Vérifié
purchased on 28/05/2019
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5 /5
★★★★★

No problem

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Acheteur Vérifié
purchased on 27/05/2019
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5 /5
★★★★★

Fast

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Acheteur Vérifié
purchased on 24/05/2019
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 27/05/2019
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4 /5
★★★★☆

Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size! One small regret, the shipping costs announced as

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Acheteur Vérifié
purchased on 25/05/2019
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3 /5
★★★☆☆

Coarse finishes and seams, plus the badge is glued and not sewn

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Acheteur Vérifié
purchased on 25/05/2019
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5 /5
★★★★★

Nothing to complain about, everything is perfect,

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Acheteur Vérifié
purchased on 26/05/2019
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5 /5
★★★★★

Very good site, clear and efficient. Exemplary welcome at the Roanne store. Perfect

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Acheteur Vérifié
purchased on 25/05/2019
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5 /5
★★★★★

As already said, pleasant site to browse. Excellent choice. Beautiful quality. Fast delivery even abroad

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Acheteur Vérifié
purchased on 24/05/2019
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