9.4/10
★★★★★
based on 35255 reviews published

Latest customer reviews

5 /5
★★★★★

Order with quality and fast shipping, product as described, I highly recommend Traclet Roanne. Thank you

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Damien M.
purchased on 26/06/2025
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3 /5
★★★☆☆

The site is quite well done.

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Frederique T.
purchased on 05/06/2025
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1 /5
★☆☆☆☆

Delivery one month later than the scheduled date

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Dominique B.
purchased on 02/06/2025
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Answer from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
5 /5
★★★★★

Very happy with my purchase. Fast, exact dimensions. Perfect. However, for leather care, how to do it? What should I use as a care product please? Thank you again

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Guillaume A.
purchased on 26/06/2025
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3 /5
★★★☆☆

Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.

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Genevieve P.
purchased on 30/05/2025
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5 /5
★★★★★

The received item corresponds exactly to my wishes: quality, attention to detail

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Eric L.
purchased on 01/06/2025
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5 /5
★★★★★

Very nice quality hat at a very reasonable price for a hat made in Ecuador. Very happy with my purchase!

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Laure V.
purchased on 10/06/2025
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5 /5
★★★★★

A very fast delivery

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Bertrand L.
purchased on 24/06/2025
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5 /5
★★★★★

I did not consult. The delivery times were respected.

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Claude L.
purchased on 23/06/2025
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5 /5
★★★★★

No problem: speed and efficiency and great choice;

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Brigitte T.
purchased on 14/06/2025
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5 /5
★★★★★

Satisfied with my order, superb hat, good value for money. Fast delivery

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Marcel S.
purchased on 25/06/2025
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4 /5
★★★★☆

Cap compliant. The size is good and the navy blue cotton fabric does not fade in the wash. The fabric is a bit thick for hot weather. UV protection 40+

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Dominique L.
purchased on 26/06/2025
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5 /5
★★★★★

Bob meets expectations Fast delivery

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Reto L.
purchased on 26/06/2025
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5 /5
★★★★★

Perfect transaction in every respect. Choice, quality, speed.

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Jean-michel T.
purchased on 23/06/2025
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5 /5
★★★★★

Very good fast delivery products conform to the order

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Didier B.
purchased on 26/06/2025
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5 /5
★★★★★

Quality cap Online order and very satisfactory delivery

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Abdellah H.
purchased on 26/06/2025
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5 /5
★★★★★

Nothing to say, perfect.

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Jonathan M.
purchased on 11/06/2025
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5 /5
★★★★★

Very clear and easy site, many items

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Yves B.
purchased on 23/06/2025
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5 /5
★★★★★

Order conforms to expectations

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Nicolas H.
purchased on 02/06/2025
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5 /5
★★★★★

Satisfied

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Brun P.
purchased on 24/06/2025
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1 /5
★☆☆☆☆

Hello, the hat is too small, I am disappointed

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Michel N.
purchased on 21/06/2025
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Answer from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
4 /5
★★★★☆

Problem with Chronopost pickup station (opening code provided with a 2-day delay after several reminders).

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Johannes S.
purchased on 09/05/2025
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5 /5
★★★★★

Impeccable, everything was perfect... The order, the delivery and the quality of the product

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Philippe T.
purchased on 25/06/2025
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3 /5
★★★☆☆

More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.

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Raouda Rasmane S.
purchased on 28/05/2025
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5 /5
★★★★★

I found what I was looking for

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Isabelle D.
purchased on 21/06/2025
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5 /5
★★★★★

Honestly very good transaction! Fast and efficient, the hat is perfect The site is clear. Second hat I buy with them and having dealt with customer service (for a 3rd) once with them, easy to reach, friendly and professional. And always finds common ground. Can't wait to buy a hat from you again hahaha Thank you for existing for those who love a bit exotic hats.

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Girisha E.
purchased on 22/06/2025
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5 /5
★★★★★

Very fast delivery, product conforms.

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Christian P.
purchased on 21/06/2025
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5 /5
★★★★★

Great

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Karine P.
purchased on 21/06/2025
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4 /5
★★★★☆

Difficult navigation because there are so many choices.

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Joseph M.
purchased on 23/06/2025
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5 /5
★★★★★

Everything is perfect and everything matches my wishes

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Gérard G.
purchased on 20/06/2025
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5 /5
★★★★★

Ordered 2 hats, for my husband and me, shipped the next day, I am very satisfied with my purchase. The hats match what I expected, in every way (the description is very precise).

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Valérie D.
purchased on 22/06/2025
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5 /5
★★★★★

I have known this site for some time and I am always very satisfied, not only with the hats purchased but also with the quality of the service. Thank you Traclet!

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Marie-clothilde B.
purchased on 21/06/2025
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5 /5
★★★★★

Easy access site

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Marie Claire S.
purchased on 25/06/2025
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5 /5
★★★★★

The hat is great, the size is perfect. It was carefully packed in a thick box suitable for the item. I recommend.

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Laurence D.
purchased on 22/06/2025
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2 /5
★★☆☆☆

Order received well packaged. The quality of the product is mediocre. Poor quality straw ribbon in velvet instead of being in ottoman.

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Émilie B.
purchased on 16/06/2025
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Answer from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. Regarding the quality of the straw, we can do it with finer straw but the price will be double because our straw is already of classic quality but a finer one will give a hat at around 120 euros. Then as we indicate, the ribbon is in velvet and not in ortolan. As a manufacturer, it is possible to do everything, however, the price will not be the same. Finally, we make hats with the specific ribbon of each association but also each loop of each village. Remaining at your disposal. We wish you a nice day. Best regards, Traclet Sébastien
5 /5
★★★★★

Very satisfied with the product

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Jean Claude H.
purchased on 25/06/2025
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3 /5
★★★☆☆

Delivery time too long

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Nicole D.
purchased on 09/05/2025
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4 /5
★★★★☆

The expected quality is well verified, but I think there was a size issue. I wanted hats for young children and they are not the requested sizes. It will be fine for next year.

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Roland C.
purchased on 06/06/2025
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5 /5
★★★★★

Purchase without difficulty, good product matches my search.

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Bruno E.
purchased on 24/06/2025
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2 /5
★★☆☆☆

I had to order twice so I had to pay twice to receive my order.

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Marie Ange P.
purchased on 25/06/2025
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Answer from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. There must be an error because on our side with your account we only have one associated order. Please let us know the reference that you did not receive so we can take the necessary steps with the post office to ensure it is delivered to you. Remaining at your disposal. Best regards, Traclet Sébastien