★★★★★
based on 35255 reviews published
Latest customer reviews
I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
Hello, I am very happy with the order that did not take long. The quality is there, made in Europe. Thank you.
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your order and the quality of our products. Your support for European manufacturing particularly touches us. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team.
First purchase and very satisfied. Fast shipping and very nice cap. A bit surprised by the size, as noted XL 60/61 on the site but 62 on the cap label. But it still fits on the head.
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your first purchase at Chapellerie Traclet. We take note of your comment regarding the size of the cap and we will strive to improve the clarity of our indications on this subject. If you have any other questions or needs, please do not hesitate to contact us. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team.
Everything is ok
Thank you very much for your review and your perfect rating! We are delighted that your experience with Chapellerie Traclet met your expectations. Please do not hesitate to contact us for any new requests, we will always be at your disposal.
Best regards,
The Chapellerie Traclet team
I will reorder a hat
Thank you very much for your positive feedback and your trust! We are delighted to hear that you are considering recommending a hat from Chapellerie Traclet. Please do not hesitate to get back to us if you need advice or additional information.
See you soon,
The Chapellerie Traclet team
Great hat.
We warmly thank you for your flattering review and your perfect score of 5/5 regarding your hat. We are delighted to hear that you are satisfied with your purchase. Feel free to come back and discover our new collections!
Best regards,
The Traclet Hat Team.
Everything went well, on time. Thank you
We sincerely thank you for your positive feedback! We are delighted to hear that your experience with Chapellerie Traclet was satisfactory and on time. Your satisfaction is our priority.
We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Very nice cap.
Very good, the brim is a bit too droopy but overall it's fine
Thank you very much for your positive feedback! We are delighted that you are generally satisfied with your purchase. We take note of your comment regarding the border and will ensure to improve it. Please feel free to reach out to us if you have any other suggestions or questions.
Best regards,
The Chapellerie Traclet team
Announced delay 48/72h and received more than a week later (because I contacted you)
Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.
Best regards,
The Chapellerie Traclet team
Good quality
We warmly thank you for your positive review and for the rating of 5/5. We are delighted that you are satisfied with the quality of our products. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Very nice beret. I recommend
We sincerely thank you for your flattering review and are delighted to learn that you appreciate your beret. Your recommendation touches us and encourages us to continue offering quality products. We look forward to welcoming you again on our "Chapellerie Traclet" site.
Satisfied with the products. Transparent and fast delivery.
Thank you very much for your flattering review and your 5-star rating. We are delighted to hear that you are satisfied with our products as well as our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving our offer. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop Team
I would have liked a docker without a back attachment. The product presentation was not clear on this point
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.
Fast shipping
Thank you very much for your positive feedback! We are delighted to hear that you were satisfied with the speed of delivery of your order. We look forward to serving you again at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Serious company, responsive customer service
Thank you very much for your positive feedback! We are delighted to hear that you appreciated our service and the responsiveness of our team. Your satisfaction is our priority. We look forward to seeing you again soon on our site!
Best regards,
The Chapellerie Traclet team
Very good, fast delivery and product conforms to the description. Thank you
We sincerely thank you for your flattering review! We are delighted to learn that the delivery was quick and that the product met your expectations. Your satisfaction is our priority, and your feedback encourages us to continue providing quality service. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
In line with my expectations.
We sincerely thank you for your flattering review and are delighted to learn that our products have met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to contact us if you need anything.
Best regards,
The Chapellerie Traclet team
The hats I received are of very nice quality and very well packaged. The deadline was respected. I recommend 100%..
I love, I love, I love the hat thank you, I will order again, I come from Belgium super super beautiful hat
Thank you very much for your flattering comment! We are delighted to hear that you love your hat and that you were satisfied with your order. Your enthusiasm makes us very happy and we would be thrilled to welcome you back to our site.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Great range of hats, caps etc. Site full of information and detail. Very polite and competent service/team, fast and correct transport and packaging.
Very satisfied with my order
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your order. Please feel free to come back to us for your future purchases!
Best regards,
The Chapellerie Traclet team
Good reception and satisfied with the order thank you
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with your order. Your satisfaction is our priority, and we hope to see you soon on our site. Do not hesitate to reach out to us for any other requests.
Best regards,
The Chapellerie Traclet team
Very good site and beautiful hats are offered there. Speed of delivery as well.
We sincerely thank you for your flattering review and your 5-star rating. We are delighted to learn that you appreciated our selection of hats as well as the speed of our delivery service. Your satisfaction is our priority, and we hope to see you soon on our site.
Best regards,
The Chapellerie Traclet team
Fast delivery. The hat matches the description and photos. Good quality.
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that the quality of your hat and the speed of delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Perfect.
Thank you very much for your flattering review! We are delighted that you had a perfect experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your feedback encourages us to continue in this direction.
See you soon!
The Chapellerie Traclet team
Very nice gloves. Fast delivery.
Perfect
We warmly thank you for your flattering review and your rating of 5/5. It is a real pleasure to know that your experience at Chapellerie Traclet was perfect. We strive to offer quality products and service, and your satisfaction is our greatest reward. We look forward to welcoming you again!
Best regards,
The Chapellerie Traclet team
Good hat
Very good
We sincerely thank you for your positive feedback and are delighted to learn that our site "Chapellerie Traclet" has met your expectations. Please feel free to reach out to us for any questions or needs, we will be happy to assist you.
Very good!!!
Thank you very much for your positive feedback and your excellent rating! We are delighted that you had a good experience on our site. Do not hesitate to reach out to us if you need help or advice.
Best regards,
The Chapellerie Traclet team
Beautiful product and fast delivery.
Thank you sincerely for your positive review! We are delighted that you like our product and that the delivery was quick. Your satisfaction is our priority. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
Very satisfied.
We sincerely thank you for your positive feedback and are delighted that you are satisfied with your gloves as well as the speed of our delivery service. Please feel free to reach out to us for your future purchases, we will be happy to assist you again.
Best regards,
The Chapellerie Traclet team
Very satisfied.
We sincerely thank you for your positive feedback and are delighted to hear that you are very satisfied with your experience with Chapellerie Traclet. Your satisfaction is our priority and we hope to see you again soon on our site. Please do not hesitate to contact us if you need assistance or advice.
Best regards,
The Chapellerie Traclet team
This hat is great. The delivery was fast. Excellent shop I recommend.
We warmly thank you for your flattering review and are delighted to learn that your experience with our store "Chapellerie Traclet" met your expectations. Your satisfaction is our priority, and we would be happy to welcome you again soon.
Very good experience
We sincerely thank you for your positive feedback and for the 5/5 rating. We are delighted to hear that you had a very good experience on our site "Chapellerie Traclet". Your satisfaction is our priority and we hope to see you again very soon for new discoveries.
Best regards,
The Chapellerie Traclet team
The TRACLET hat shop is an optimal sales site. Presentation, packaging, delivery everything was perfect. However, the chosen headgear is not very flattering!
We sincerely thank you for your flattering review and for the perfect score you gave to our site. We are delighted to learn that the presentation, packaging, and delivery met your expectations. Regarding the headgear, we are sorry that it did not suit you. Please do not hesitate to contact us for advice or to exchange your item. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
Perfect, in line with what I expected.
GOOD
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Please do not hesitate to get back to us if you have any suggestions to further improve our services.
Best regards,
The Chapellerie Traclet team
Good quality order