★★★★★
based on 35255 reviews published
Latest customer reviews
The DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
Nothing to report. Perfect service.
Excellent from order to delivery
Very good value for money.
Various products offered on the site but we don't always have the sizes.
Excellent
A small guide, even in a few lines, on hat maintenance would have been welcome.
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A clear and complete site, a simple procedure to follow. Effective tracking.
Very good site and products of excellent quality.
No comment
Very good
Very happy....
Very good.
Clear, efficient, with choices. Very good experience as a customer.
The cap exactly meets my expectations, the shipping was very fast and the packaging was neat, in short, all good!!
Very good. Lots of choices. Once the order is placed, everything is well followed. Impeccable delivery. Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
I found my cap with you, exactly the one I haven't taken off for 3 years. It was well worn, and now it's brand new.
Very good, quality of the product made in France.
Great quality of the item
A good company distributing beautiful hats with a very good quality/price ratio!
Pretty gift box fast delivery
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
Serious seller and attentive
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Very clear and functional site where the characteristics of the items are clear.
Speed, product quality. I haven't dealt with customer service, hope it's as good just in case
Package received very quickly and product carefully packaged. I would repeat the operation without any hesitation
Very good site
Example of seriousness and efficiency
Very efficient
Excellent site. Never disappointed
Very professional, fast shipping, nothing to say, site to recommend
No problem
Fast shipping, sturdy box to protect the hat. The site is very clear, with useful tutorials as well.
Excellent telephone reception. Fast and efficient
Delighted with very good quality
Very complete. Lots of choices. Well-constructed site. Good advice. Many informations about the world of hats. Not to mention the accessories section.
Product conforms. Delivery times respected.
GOOD TRANSACTION