★★★★★
based on 35255 reviews published
Latest customer reviews
Great, wide choice, prices are rather suitable for all incomes, modest as well as more affluent, the quality is there despite the lower prices, I don't buy a hat every four mornings but next time I will come back here without hesitation. The delivery was respected within the announced deadlines, and I was informed as soon as the package arrived at the relay point.
Easy to use
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
Thank you everything is perfect impossible to do better for navigation on the site, the package, the speed of delivery and the kindness of the gentleman on the phone
Fast delivery
A lot of choices of beautiful things.
Very good
Very satisfied with my order
Detailed presentation of the merchandise and good advice.
Package arrived in good condition
It would be better to systematically see each hat on a person's head
Very satisfied with the order. Perfect site. Good quality product. Maximum rating.
In accordance with the product description
Until I was forced to leave a written review, I was completely satisfied.
Very good
Beautiful product, not disappointed with my order
The hat was very well packaged and protected
20/20...!!!!
Perfect…as usual!
The website is very well done, you can generally find what you are looking for, the products are of good quality and the delivery is always very fast.
Very satisfied, fast professional shipping. Quality of the product, appropriate packaging
A bit slow reaction after payment by bank transfer otherwise everything is OK.
Very good product compliant, engraving very well, fast delivery and well packaged
Very good site, affordable prices and good French product!
Site not very obvious but responsive customer service, I was able to find what I was looking for, namely caps with large visors. I already had two and they are so good in quality and color that I bought two more.
Product compliant with the order, fast delivery as announced, well packaged product, I recommend this site
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
Great site with products made in France
Very good Very happy with this purchase
Thank you for this perfect package The cap is exactly the expected product
Easy when you're used to it, not always obvious for elderly people
Very responsive customer service. After writing an email asking where my delivery was, I received a response immediately and my order was delivered shortly after. I really appreciated it. Thank you.
Excellent timing and very good packaging
Beautiful product and apparently pleasant to wear
Very happy with the site. Easy to navigate. It would be very useful to know, for items that are out of stock, what delay to expect for restocking. And if the item should or should not come back in stock because just signing up to receive an email when it's available again is very random and you end up buying an item elsewhere... which is a shame because if we had an estimate, we would probably be willing to wait for the return of the item. Kudos for the list of materials making up each item!
Very good product - excellent quality!
Reliable site, very fast delivery, high quality product. I am delighted.
Efficient, fast, pleasant
Once the product was received. Unable to find the 'return the product' section on the website. Apparently, this option only appears several hours after delivery.
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
Quality product, delivered in 2 days.