Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

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Acheteur Vérifié

Published on 30/01/2017 à 10h35 following a purchase from 20/01/2017

perfect I didn't know before my order but I think I will be a customer

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Acheteur Vérifié

Published on 29/01/2017 à 17h09 following a purchase from 15/01/2017

Satisfied with the clear and readable site, fast delivery, well-packaged product.

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Acheteur Vérifié

Published on 29/01/2017 à 16h46 following a purchase from 16/01/2017

Good overall

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Acheteur Vérifié

Published on 29/01/2017 à 14h11 following a purchase from 19/01/2017

Superb hat

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Acheteur Vérifié

Published on 29/01/2017 à 13h57 following a purchase from 19/01/2017

Great choice and speed of delivery

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Acheteur Vérifié

Published on 28/01/2017 à 20h23 following a purchase from 10/01/2017

I regret a small defect that was not noticed during preparation. (the company offers me 10% off my next purchase)
Fast shipping.

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Acheteur Vérifié

Published on 28/01/2017 à 20h04 following a purchase from 20/01/2017

WHAT I WAS LOOKING FOR professionalism

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Acheteur Vérifié

Published on 28/01/2017 à 18h56 following a purchase from 31/12/2016

Good quality of service. Just mention the manufacturing time at the order.

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Acheteur Vérifié

Published on 28/01/2017 à 18h21 following a purchase from 20/01/2017

Professional and serious

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Acheteur Vérifié

Published on 28/01/2017 à 17h57 following a purchase from 20/01/2017

fast delivery and daily tracking ... perfect

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Acheteur Vérifié

Published on 28/01/2017 à 16h52 following a purchase from 19/01/2017

Important choice and accepts bank checks!

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Acheteur Vérifié

Published on 28/01/2017 à 16h32 following a purchase from 08/01/2017

I am satisfied with my order

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Acheteur Vérifié

Published on 28/01/2017 à 16h23 following a purchase from 19/01/2017

Nothing to say excellent service, fast and efficient and delighted with my purchase

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Acheteur Vérifié

Published on 28/01/2017 à 16h22 following a purchase from 19/01/2017

very good

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Acheteur Vérifié

Published on 28/01/2017 à 14h55 following a purchase from 18/01/2017

Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.

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Acheteur Vérifié

Published on 28/01/2017 à 14h45 following a purchase from 19/01/2017

Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.

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Response from Chapellerie Traclet Published on 31/01/2017

Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 28/01/2017 à 13h57 following a purchase from 16/01/2017

Very good! Quick exchange and without problem (due to a size too small at the order).

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Acheteur Vérifié

Published on 28/01/2017 à 13h48 following a purchase from 18/01/2017

Always perfect

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Acheteur Vérifié

Published on 28/01/2017 à 13h23 following a purchase from 19/01/2017

Efficient, clear and the prices are attractive.

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Acheteur Vérifié

Published on 28/01/2017 à 12h58 following a purchase from 19/01/2017

Perfect

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Acheteur Vérifié

Published on 28/01/2017 à 11h39 following a purchase from 14/01/2017

Like a site to recommend.

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Acheteur Vérifié

Published on 28/01/2017 à 06h08 following a purchase from 18/01/2017

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Acheteur Vérifié

Published on 27/01/2017 à 20h35 following a purchase from 18/01/2017

Very good

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Acheteur Vérifié

Published on 27/01/2017 à 20h28 following a purchase from 18/01/2017

perfect

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Acheteur Vérifié

Published on 27/01/2017 à 17h22 following a purchase from 17/01/2017

Excellent product arrived in record time. Highly recommended

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Acheteur Vérifié

Published on 27/01/2017 à 17h12 following a purchase from 11/01/2017

Very responsive, attentive, and professional. Thank you

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Acheteur Vérifié

Published on 27/01/2017 à 16h53 following a purchase from 18/01/2017

True Pro, a lot of choices for everyone, beautiful qualities, and for all budgets. Thank you

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Acheteur Vérifié

Published on 27/01/2017 à 15h00 following a purchase from 16/01/2017

Very serious

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Acheteur Vérifié

Published on 27/01/2017 à 14h57 following a purchase from 18/01/2017

It's a shame there is only one visual on the hats. And that we don't see them all worn on a mannequin. Otherwise, nothing to report.

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Acheteur Vérifié

Published on 27/01/2017 à 14h39 following a purchase from 18/01/2017

Very good

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Acheteur Vérifié

Published on 27/01/2017 à 14h16 following a purchase from 19/01/2017

I am delighted with the items. The 2 hats are very good. Quick and efficient order, thank you. I will recommend this site to my friends. Margareth

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Acheteur Vérifié

Published on 27/01/2017 à 14h00 following a purchase from 18/01/2017

Beautiful item, very warm

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Acheteur Vérifié

Published on 27/01/2017 à 14h00 following a purchase from 14/01/2017

Wide selection, nice range for men and women

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Acheteur Vérifié

Published on 27/01/2017 à 13h47 following a purchase from 19/01/2017

Delivery times respected but condition of the package passable

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Acheteur Vérifié

Published on 27/01/2017 à 13h37 following a purchase from 18/01/2017

I bought the hat for my father who was very happy

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Acheteur Vérifié

Published on 27/01/2017 à 10h16 following a purchase from 14/01/2017

Product compliant but package arrived in poor condition

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Acheteur Vérifié

Published on 27/01/2017 à 09h57 following a purchase from 16/01/2017

Easy to access site

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Acheteur Vérifié

Published on 26/01/2017 à 17h42 following a purchase from 17/01/2017

Good

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Acheteur Vérifié

Published on 26/01/2017 à 15h38 following a purchase from 18/01/2017

Great, fast delivery, careful packaging, highly recommended. One advice, make sure to take measurements

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Acheteur Vérifié

Published on 26/01/2017 à 15h07 following a purchase from 17/01/2017

Easy to find what suits

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