9.4/10
★★★★★
based on 35255 reviews published

Latest customer reviews

5 /5
★★★★★

Fast delivery but Pressing Gambetta in Chelles seems overwhelmed...

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Chantal R.
purchased on 04/12/2024
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1 /5
★☆☆☆☆

I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?

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Timothee M.
purchased on 03/12/2024
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Answer from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
5 /5
★★★★★

Very good service. The shipment arrived quickly and in perfect condition. The hat is beautiful.

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Ivan Lozano I.
purchased on 05/12/2024
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5 /5
★★★★★

Products of very good quality - perfectly matches the order

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Fabienne B.
purchased on 28/11/2024
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4 /5
★★★★☆

Beautiful product, very comfortable.

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Patrick P.
purchased on 06/12/2024
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5 /5
★★★★★

Excellent site and quality products. Attentive to your needs and very quick response to your questions. I highly recommend

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Malika T.
purchased on 03/12/2024
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3 /5
★★★☆☆

Nothing to report and in accordance with commitments

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Felix A.
purchased on 30/11/2024
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5 /5
★★★★★

2nd order and still happy with the gavroche caps. I just wish for new colors. Delivery to a parcel relay. Great!

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Brigitte C.
purchased on 01/12/2024
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4 /5
★★★★☆

Good

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Christine R.
purchased on 26/11/2024
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1 /5
★☆☆☆☆

I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)

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Anne W.
purchased on 02/12/2024
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Answer from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
1 /5
★☆☆☆☆

Very very bad after-sales service

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Jean T.
purchased on 25/11/2024
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Answer from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
5 /5
★★★★★

Fast delivery very happy with the product

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Esther G.
purchased on 05/12/2024
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5 /5
★★★★★

The rating should satisfy you.

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Daniel L.
purchased on 19/11/2024
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3 /5
★★★☆☆

Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.

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Oceane W.
purchased on 01/12/2024
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5 /5
★★★★★

A lot of choice and very good quality

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Patrick M.
purchased on 02/12/2024
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5 /5
★★★★★

Everything is perfect: order placed easily, product corresponding 100% to the description

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Marie Ange B.
purchased on 06/12/2024
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5 /5
★★★★★

Very good quality

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Dominique M.
purchased on 02/12/2024
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4 /5
★★★★☆

Very easy delivery, top

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Didier K.
purchased on 02/12/2024
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5 /5
★★★★★

Very satisfied with the product and delivery times

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Josephine A.
purchased on 01/12/2024
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4 /5
★★★★☆

This order was made for a Christmas gift. Quick delivery, thank you

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Gerard I.
purchased on 04/12/2024
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5 /5
★★★★★

Very satisfied with my first order!

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Sylvain D.
purchased on 05/12/2024
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4 /5
★★★★☆

Filters to improve...

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Laurence B.
purchased on 01/12/2024
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5 /5
★★★★★

Too bad it's made in China

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Christophe C.
purchased on 03/12/2024
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5 /5
★★★★★

Excellent site, fast delivery, well-packaged items!

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Gérard M.
purchased on 05/12/2024
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4 /5
★★★★☆

Prices placed, fast and careful shipping

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Frédéric L.
purchased on 02/12/2024
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5 /5
★★★★★

Product conforms, fast delivery, good.

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Aline C.
purchased on 06/12/2024
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4 /5
★★★★☆

Serious and quality company. Impeccable and fast delivery. The photo visual could perhaps be improved (rendering, color), as well as the size information (head circumference), width of the fur, etc... to help with the choice.

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Corinne F.
purchased on 30/11/2024
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2 /5
★★☆☆☆

The star is poorly sewn.... I expected better in terms of quality given the price....

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Mélanie C.
purchased on 03/12/2024
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Answer from Chapellerie Traclet
Hello
We apologize if there is an issue.
Please send us a photo at [email protected]
Best regards
Traclet Sébastien
5 /5
★★★★★

Very fast delivery time for an excellent quality-price ratio of the product

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Thierry G.
purchased on 04/12/2024
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5 /5
★★★★★

The purchase perfectly matches and the fast shipping is very well packaged.

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Francis D.
purchased on 02/12/2024
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5 /5
★★★★★

Quality, prices, speed, what more could you ask for

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Olivier L.
purchased on 30/11/2024
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5 /5
★★★★★

Perfect navigation, ordering, and delivery

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Henri C.
purchased on 29/11/2024
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4 /5
★★★★☆

Nothing to say. I am happy with my purchase. Perfection does not exist in this world.

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Patrick-yves O.
purchased on 04/12/2024
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5 /5
★★★★★

The ordered product was delivered very quickly and perfectly meets my expectations

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Françoise B.
purchased on 03/12/2024
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5 /5
★★★★★

No problem

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Louis H.
purchased on 04/12/2024
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5 /5
★★★★★

Very large selection & quality products, fast delivery. I recommend this establishment.

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Jacques C.
purchased on 30/11/2024
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5 /5
★★★★★

Excellent products

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Remi B.
purchased on 04/12/2024
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5 /5
★★★★★

The items I ordered are Christmas gifts.. I will give a rating later.. at first glance everything is very good thank you

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Yolande F.
purchased on 04/12/2024
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2 /5
★★☆☆☆

Hello, The chapka received is not what it seems to be in the description on your site.... I sent an email to customer service, I am waiting for your response.

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Chloé I.
purchased on 01/12/2024
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Answer from Chapellerie Traclet
Hello
We apologize if we made a mistake.
Please send us a photo at [email protected]
Indeed, we cannot find your message.
Remaining at your disposal
Best regards
Traclet Sébastien
5 /5
★★★★★

Extra beanie! soft, warm, great fit and beautiful quality.

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Sophie H.
purchased on 30/11/2024
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