/10
★★★★★
based on 5992 published reviews
★★★★★
based on 5992 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Deliveryman not competent
Nanaba B.
purchased on 20/09/2023
Translated review3/5
★★★☆☆
Not super satisfied because I thought the lamp would be made of glass. So the quality is less clear
Morgane P.
purchased on 25/09/2023
Translated review3/5
★★★☆☆
Missing gift box for a birthday
Florian M.
purchased on 05/09/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
2/5
★★☆☆☆
Delays too long.
David F.
purchased on 02/07/2023
Translated review Answer from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Lamp arrived without film and full of scratches. Not cool...
Sylvia G.
purchased on 13/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I ordered 4 lamps and one of the bases doesn't work.
Maréchal S.
purchased on 16/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Stand too small compared to photo
Martine C.
purchased on 14/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
Aymeric B.
purchased on 02/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Nice lamp but the casing and the springs are detained
Valerie D.
purchased on 01/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
A little disappointed with the rendering ...
Quentin F.
purchased on 25/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Fine
Nicolas D.
purchased on 23/05/2023
Translated review3/5
★★★☆☆
Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.
Jonathan J.
purchased on 22/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
Jeannine H.
purchased on 25/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Petite lamp and very limited design but satisfactory lamp
Gaelle C.
purchased on 26/04/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.
Pairoux A.
purchased on 11/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.
Thierry J.
purchased on 09/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The plexiglass had multiple micro scratches, it's a pity the effect is less pretty. A label was glued on the plexiglass which was a pain to remove the glue without scratching the plastic. Otherwise it works well.
Bruno B.
purchased on 20/04/2023
Translated review Answer from Pictyourlamp.com
We are sorry that your item is not to your complete satisfaction and we invite you to contact our customer service, who will do their best to help you.
2/5
★★☆☆☆
I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!
Maryse G.
purchased on 08/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
No because the photograph does not stand on its disappointed base
Eric S.
purchased on 08/02/2023
Translated review Answer from Pictyourlamp.com
Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.
Mathieu L.
purchased on 10/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr